*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[purenuman]

Originally Posted by HeavyDude

I can't understand all these people being told they won't get a Samsung STB until next month,I was on the phone to NTL for less than 5 minutes and I'm getting my Samsung STB on Tuesday.

Is it to do with what part of the country you live in?

Sssshhhhh

Wait until he arrives with the box before you say you are getting one.

You may find he turns up not knowing what you need a box for with a new shinny Pace in hand

[The Cyclist]

Originally Posted by scrotnig

This was never practical because of the uncertain timescales over the upgrades.

It's not just a matter of pressing a switch and the entire network is upgraded you know.

It has been done right and it's been done responsibly and professionally.

Nobody ever said all the upgrades would be done on March 8th. That's when they STARTED.

I'll tell you what, all those who insist this has been handled badly, why not make a stand and insist that on principle you are refusing the FREE speed upgrade as you don't want something that's been planned as badly as this?

Any takers? Naah, THORT NOT!

Do you work for NTL by any chance? You seem to be very supportive of them. What is wrong with people paying the correct amount for the speed their using? Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not the customers fault that they cantââ‚ ¬Ã¢â€žÂ¢ receive the 2meg?

[Razanator]

hi having a few troubles getting the upgrade over the internet up to the 2 Meg service. i put in but details and i get this as a message come up
"An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate)"
i have my firewall turnt off and i also have my SACM conected up via ethernet cable is there any way i can get around this without using CS??

Originally Posted by The Cyclist

Do you work for NTL by any chance? You seem to be very supportive of them. What is wrong with people paying the correct amount for the speed their using? Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not the customers fault that they cantââ‚ ¬Ã¢â€žÂ¢ receive the 2meg?

Do you have a problem with someone from NTL posting on here ?, Just so you understand I work for them.

Are you paying for the service you signed up for or are you already being billed for the new speeds on your bill ?. Where have NTL stated you will get the update on X date. Please post a link to that info.

[dilli-theclaw]

Originally Posted by Razanator

hi having a few troubles getting the upgrade over the internet up to the 2 Meg service. i put in but details and i get this as a message come up
"An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate)"
i have my firewall turnt off and i also have my SACM conected up via ethernet cable is there any way i can get around this without using CS??

Welcome to the site

I'm sure someone will be along shortly to give you a hand

Looks like you're not using the right password maybe?

[Florence]

Originally Posted by The Cyclist

Do you work for NTL by any chance? You seem to be very supportive of them. What is wrong with people paying the correct amount for the speed their using? Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not the customers fault that they cantââ‚ ¬Ã¢â€žÂ¢ receive the 2meg?

Can we calm down people it doesn't matter if any member works for NTL or not the bottom line is they said the speed upgrades was from 8th March not on they also said STB would be a little later if you can't wait ask for a SACM and then you can have the upgrade otherwise wait till they can do you all automatically.

Please don't make it personal those who are members working for NTL cannot change anything NTL do.

[Razanator]

Hi
Cheers for posting
i dont think that its the wrong password as i phoned us cs at around 19:00 today and check my information against there database. as im dumb a lost the paper work

Originally Posted by Razanator

Hi
Cheers for posting
i dont think that its the wrong password as i phoned us cs at around 19:00 today and check my information against there database. as im dumb a lost the paper work

What area are you in

[scrotnig]

Originally Posted by The Cyclist

Do you work for NTL by any chance? You seem to be very supportive of them. What is wrong with people paying the correct amount for the speed their using? Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not the customers fault that they cantââ‚ ¬Ã¢â€žÂ¢ receive the 2meg?

Which bit of 'the upgrades will be done progressively over a number of weeks' don't you understand?

[Razanator]

i am in the southampton area. maybe they are not upgrading that area yet but as like most people i am hungry for my speed

[scrotnig]

Originally Posted by Razanator

i am in the southampton area. maybe they are not upgrading that area yet but as like most people i am hungry for my speed

Southampton +ntl broadband = arrrgh!

You have my sympathies!

Originally Posted by Razanator

i am in the southampton area. maybe they are not upgrading that area yet but as like most people i am hungry for my speed

Pm me your mac address "dont post in here" and i will look it up for you..

[Razanator]

in all fairness im in totton which is just outside and i have never had any problems with ntl broadband but yes the southampton area

[scrotnig]

Originally Posted by Razanator

in all fairness im in totton which is just outside and i have never had any problems with ntl broadband but yes the southampton area

Perhaps where you are is ok then.....

I understand there's rather a lot of 'issues' in many parts of Southampton.

Originally Posted by Razanator

Hi
Cheers for posting
i dont think that its the wrong password as i phoned us cs at around 19:00 today and check my information against there database. as im dumb a lost the paper work

hiya

what has likely happened is that you have changed your email password since your service was first installed. That new password works with your email address, but is not the one the update script is looking for - it has to be the original password you had when first connected.

a similar thing happens with the webspace - changing the email password doesn't update the webspace login password, which still wants the 'old' one to allow login.

- as far as I know only Technical Support can fix this, not Customer Services, but I'm happy to be proved wrong

<edit> or you need a really helpful bloke like Bill C