PVR release dates - Page 36

absthechatter · 23-01-2007, 10:31

Quote:

Originally Posted by ecw199

This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.

Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it

I know it's not true, as well as the people such as yourself who have arranged bookings, my brother who lives about a mile away, has also booked.

I tried the 150 number and the 0845 number and spoke to both sales and customer services. Each time they put me through to the team that supposedly deals with V+ boxes.

Either there is some bad training or bad communication on that team. I suppose it's even possible they don't have enough boxes or engineers free at the moment - All we want is a little honesty and consistency though!!

Whe I even offered my brothers account number to prove a booking had been made, I was told that it was pointless to check, as I was completely wrong and so was my brother

. I think she just managed to stop short of calling me a liar

Abs

AndyCambs · 23-01-2007, 11:05

I don't suppose there's a member in Customer Service who can confirm anything about dates, rollback or areas which are enabled?

I was actually told this morning they didn't have enough boxes!

ee61re · 23-01-2007, 11:17

Quote:

Originally Posted by BlueView

ecw199 - Congratulations. Well done.
Has the other Havant guy arranged anthing yet?

If you mean me, then no, I've not done anything yet. I will give them a call when I get in from work tonight.

Rob

carrieann · 23-01-2007, 11:52

Hi,

Sorry if this sounds a bit of a silly question, but I only heard about the TV Drive a couple of days ago (and didn't even know what one was then!)

At the moment I have one set top box, TV + family pack, 2MB Broadband and landline phone with NTL and I wondered if anyone could point me in the right direction as to the best deal to try and get? I can't see the wood for the trees for all the technical jargon I've tried to read through and need a bit of help plse.

Also, is there any disadvantage to having a TV Drive now, rather than waiting until it officially comes out on February 14th? I seem to remember someone saying that it would be the official Virgin Media TV Drive in February.

Many thanks in advance for answering my queries.

Carrie

King Of Fools · 23-01-2007, 12:06

Quote:

Originally Posted by carrieann

At the moment I have one set top box, TV + family pack, 2MB Broadband and landline phone with NTL and I wondered if anyone could point me in the right direction as to the best deal to try and get? I can't see the wood for the trees for all the technical jargon I've tried to read through and need a bit of help plse.

With your package you can have the V+ box for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 per month on top of your current price (instead of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15pm).

If you simply swap your current STB for the V+ box you will have to pay a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£75 installation fee. If you decide to keep you current box as a second STB then the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£75 installation fee will be waived and you will only be charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 per month for the second box (instead of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15pm).

N.B. There is a 12 month minimum contract on the V+ box and also a 12 month minimum contract on the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 second STB.

These prices may all change after 14th February when Virgin take-over.

carrieann · 23-01-2007, 12:20

Thanks King Of Fools for the info.

So is the only advantage/disadvantage to waiting until February 14th that the prices may go down (or up)?

keith · 23-01-2007, 13:27

I live in the Solent area. NTL have just told me that the V+box is not available till March! How is it that other users in the same area have install dates? Do I have to keep calling till I get someone that know what they are talking about?

studiosonic · 23-01-2007, 13:37

Quote:

Originally Posted by keith

I live in the Solent area. NTL have just told me that the V+box is not available till March! How is it that other users in the same area have install dates? Do I have to keep calling till I get someone that know what they are talking about?

It seems that way. Spoke to someone yesterday who knew all about it. They said it was released on 30th in my area (NW london), and there'll be no problem adding it to my package.....but these conflicting reports are worrying me. If I call up on the 30th to confirm my 10th Feb install (+TVDrive) and the release date has changed I'm going to be pretty unhappy.

ee61re · 23-01-2007, 13:37

Keith - Yes, I think it very much depends on who you speak to.

What is the first part of your postcode?

keith · 23-01-2007, 13:43

Hi ee61re, my postcode is PO6.

clayts · 23-01-2007, 13:56

Cool - I got through to someone in Customer Services who knew all about the box (150 Option 5) and despite me saying I needed to be put through to the V Box Team she was able to deal with the installation there and then. She checked her system to ensure Nottingham (NG6) was enabled (it is).

Booked for Thursday 8 February 12-6pm

Totally painless....

She did ask where I'd heard about it - 'on the internet' - 'ah yes' she replied

She also confirmed they had only just had training on the TV Drive, and she asked me 'do you know what it can do ?' and I replied 'why yes' and she said 'that saves me a whole load of spiel then'

busboy125 · 23-01-2007, 13:57

When i rang yesterday, I live in Gosport. I was put through no problems. They asked me how i heard about it. I told NTL i received an Email from themselves. They confirmed that some emails had been sent!!! and ordered it no probs!!

keith · 23-01-2007, 14:02

Just called them again, a different advisor told me 30th Jan! so if I call them somtime betwee 30th Jan and March...........

studiosonic · 23-01-2007, 14:04

Quote:

Originally Posted by clayts

Cool - I got through to someone in Customer Services who knew all about the box (150 Option 5) and despite me saying I needed to be put through to the V Box Team she was able to deal with the installation there and then. She checked her system to ensure Nottingham (NG6) was enabled (it is).

Booked for Thursday 8 February 12-6pm

Totally painless....

She did ask where I'd heard about it - 'on the internet' - 'ah yes' she replied

She also confirmed they had only just had training on the TV Drive, and she asked me 'do you know what it can do ?' and I replied 'why yes' and she said 'that saves me a whole load of spiel then'

But then you're Langley right? It's already been released on that platform. It's Bromley that's the b*tch!

AndyCambs · 23-01-2007, 14:05

Has anyone on Bromley platform been able to get the V+ Drive?