08-03-2005, 12:00
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#526
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Inactive
Join Date: Jun 2003
Age: 44
Posts: 14,750
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Re: New Speed Upgrades 8th March. (Part 3)
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?
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08-03-2005, 12:01
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#527
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by The Cyclist
Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?
John 
P.S Anyone within the Wirral had their speeds increased yet? |
Feel free to switch to ADSL then if two free upgrades inside 12 months isn't good enough for you.
Do you seriously think the company can simply swap all the affected boxes on the same day?
I really don't know why some people stay with ntl. Clearly the service is so appaling that even if it was given away these people would still complain.
So, those who aren't happy, it's a free market economy, so go and use some else.
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08-03-2005, 12:02
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#528
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by punky
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?
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Pass, not long chatted with CS so I wouldn't hold your breath  Could always try rebooting your STB to see if it refreshes it.
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08-03-2005, 12:03
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#529
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Inactive
Join Date: Dec 2003
Services: TiVo, V+ HD, 152Mb BB, Superhub 2ac, Talk XL
Posts: 105
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by punky
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?
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I'd like to know that too.
My Samsung STB is awaiting its speed upgrade in the ex C&W Bromley area although soon enough I'm getting a SACM installed because of the annoying upload problem with the Samsungs 
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08-03-2005, 12:03
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#530
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Inactive
Join Date: Dec 2003
Location: Coventry
Posts: 1,003
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Re: New Speed Upgrades 8th March. (Part 3)
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
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08-03-2005, 12:04
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#531
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by banjo
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
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Perhaps you have a gas powered cable modem.....
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08-03-2005, 12:04
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#532
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by bigitup_j
i want to upgrade my 300k to 1mb, i've got a stb, so i can't upgrade online.
i want to call ntl CS - which department should i go through to?
thanks  |
Package changes on the 0800 number that is floating around this thread in a number of posts lol.
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08-03-2005, 12:06
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#533
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Inactive
Join Date: Aug 2004
Posts: 39
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Re: New Speed Upgrades 8th March. (Part 3)
lol 255 on this thread now.......the poll should contain alot more areas so that we get a wider idea of which areas in the UK have been upgraded automatically or online.
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08-03-2005, 12:06
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#534
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Inactive
Join Date: Mar 2004
Location: Glasgow, Scotland
Services: anything for a new job
Posts: 4,165
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Re: New Speed Upgrades 8th March. (Part 3)
Quote:
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Originally Posted by banjo
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
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I am in the same boat, I tried the website and it cannot find the mac address.
looks like a call to cs at some point i think, but maybe tomorrow.
ik
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08-03-2005, 12:07
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#535
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Inactive
Join Date: Nov 2003
Location: norwich
Posts: 2
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Re: New Speed Upgrades 8th March. (Part 3)
just phoned and was told they couldn't do it over the phone, and I'll have to wait a couple of days for the upgrade to go thru automatically (I'm on 1.5 thru a samsung stb currently )
don't mind waiting tho, a couple of days ain't gonna hurt me
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08-03-2005, 12:08
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#536
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Inactive
Join Date: Oct 2003
Location: East Midlands
Age: 48
Services: Rural BB - Radio Link via Virgin Fibre
Posts: 2,947
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by SOSAGES
yep the posh end |
cool, hopefully mine will have been done while I'm at work then
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08-03-2005, 12:16
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#537
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Inactive
Join Date: Mar 2005
Posts: 24
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Re: New Speed Upgrades 8th March. (Part 3)
downloading at 235k/sec at the moment... over the moon!
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08-03-2005, 12:16
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#538
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Inactive
Join Date: Jun 2003
Location: Aberdulais
Services: ntl 20Mbps/Sky+/BT
Posts: 281
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Re: New Speed Upgrades 8th March. (Part 3)
Just called 0800 052 2000 and it got answered within seconds! Spoke to a very nice CS rep who said 'bear with me a moment I'll see what I can do". 30 seconds later I was told that the supervisor said they weren't doing the process manually as it might mess up billing. I referred her to this thread and after another short wait I was upgraded.
Now getting 1.93Mbps - 247.5KBps
Very impressed.
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08-03-2005, 12:17
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#539
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Inactive
Join Date: Feb 2005
Location: Cardiff
Services: XL broadband
Posts: 1,125
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Re: New Speed Upgrades 8th March. (Part 3)
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Originally Posted by nate
Yay! So theres hope for me when I get home might speed home at lunchtime actually... |
heh thats what i did
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08-03-2005, 12:18
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#540
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Inactive
Join Date: Oct 2003
Location: Portsmouth
Age: 48
Posts: 1,689
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Re: New Speed Upgrades 8th March. (Part 3)
Hey can anyone tell me what area im in.. well OK I know what geographical location I am but in regards to NTL, I am based in emsworth, ewhich puts me on Coshams poxy server I think, so is this portsmouth waterlooville or southampton... oh so confused lol
thanks in advance
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