TiVo Major TiVo Update - Page 35

Mobes · 06-09-2016, 10:34

Quote:

Originally Posted by denphone

Companies gain and lose customers all the time so at the end of the day its all swings and roundabouts and what companies accept as the bottom line.

The bottom line is give me a service that works. I uphold my side by paying a monthly subscription.... VM need to hold up their side by giving me a fit for purpose service.

It was bad enough before the update.... it's appalling now.

denphone · 06-09-2016, 11:53

l am sorry to hear of your poor service Mobes and l sincerely hope it gets sorted out for you but we must remember there are many out there who receive a excellent service as well.

OLD BOY · 06-09-2016, 12:35

Given how badly the existing Tivo performs and the number of complaints about it, I think that Virgin should reduce any premium we will have to pay for the new box to encourage people not to jump ship.

The new box may well be capable of encouraging many to pay the higher price, but those who cannot afford it will simply opt to go with another provider. Maybe there should be a special deal for existing customers only. Whatever they do, their priority should be to recall the existing Tivos as soon as possible. People should not be expected to put up with the current state of affairs, which should be regarded as an embarrassment for Virgin Media.

Joedm45 · 06-09-2016, 13:01

For those that remember the launch of the current TiVo, I wonder if they will do a lottery again to win a free V6 box and a years TiVo service charge???

That would be a start I guess.

As for the blanket wide suggestion of giving new boxes away, you've got more chance of excrement landing on your head from a flying pig

Mobes · 06-09-2016, 13:23

Quote:

Originally Posted by denphone

l am sorry to hear of your poor service Mobes and l sincerely hope it gets sorted out for you but we must remember there are many out there who receive a excellent service as well.

Overall service from VM is excellent Den. But they haven't done their homework with this update and have let themselves done badly!

RichardCoulter · 06-09-2016, 14:24

Quote:

Originally Posted by OLD BOY

Given how badly the existing Tivo performs and the number of complaints about it, I think that Virgin should reduce any premium we will have to pay for the new box to encourage people not to jump ship.

The new box may well be capable of encouraging many to pay the higher price, but those who cannot afford it will simply opt to go with another provider. Maybe there should be a special deal for existing customers only. Whatever they do, their priority should be to recall the existing Tivos as soon as possible. People should not be expected to put up with the current state of affairs, which should be regarded as an embarrassment for Virgin Media.

Exactly.

Remember that VM BB ad with the spinning circle saying that there is no buffering with them?

I'm surprised that Sky haven't done something similar to capitalise on this cock up.

"Why wait to view your recordings"? and then a mock up of the purple circle on screen going round and round

Quote:

Originally Posted by Joedm45

For those that remember the launch of the current TiVo, I wonder if they will do a lottery again to win a free V6 box and a years TiVo service charge???

That would be a start I guess.

As for the blanket wide suggestion of giving new boxes away, you've got more chance of excrement landing on your head from a flying pig

They even made a mess of that competition.

Due to an error, many customers (myself included) did not get a chance to take part. Due to the usual VM incompetence what should have been a bit of fun turned into sour grapes for a lot of customers.

Mad Max · 06-09-2016, 20:40

Quote:

Originally Posted by Mobes

The bottom line is give me a service that works. I uphold my side by paying a monthly subscription.... VM need to hold up their side by giving me a fit for purpose service.

It was bad enough before the update.... it's appalling now.

Absolutely spot on mate, you summed that up perfectly....

trickytree · 07-09-2016, 13:26

I was part of a later group of Beta testers for the software upgrade.
I don't know how many of us there were in total but no one experienced any more slow down that the usual we expected.
However since they have rolled it out to everyone they have officially closed off the project and published a questionnaire about the project and said we had several weeks to complete the questionnaire.

I came back off holiday to find the questionnaire gone and so if they have closed the project off I wonder how they are going to test the next update?
Mind you if we did not see these slow issues a lot of people are getting now it's probably why they have binned us!

RichardCoulter · 07-09-2016, 14:11

As the old saying goes, "If at first you don't succeed....hide all the evidence and hope that nobody notices"

Seriously though, sticking their heads in the sand is not going to make this go away.

BenMcr · 07-09-2016, 14:23

The closure of the any trial won't be connected to hiding any issues that are occurring. Once the thing that a trial is testing is delivered into 'live', then the trial is closed.

Mobes · 07-09-2016, 15:10

Quote:

Originally Posted by BenMcr

The closure of the any trial won't be connected to hiding any issues that are occurring. Once the thing that a trial is testing is delivered into 'live', then the trial is closed.

What I'm sure of is that you are reading and passing on the info we've given. If you need any more details Ben then just feel free to ask.

OLD BOY · 07-09-2016, 17:05

Well, I'm sticking with Virgin until I get some first impressions of the new Tivo. If I'm not impressed, I really will have to move to Sky, much as it pains me. VM have really got to get themselves in a position in which they are regarded as the no 1 provider of digital TV services. This is the only area that lets them down at the moment in my opinion.

07-09-2016, 18:56

Apologies if this has already been mentioned but don't understand why but the TV anytime app works brilliantly controlling my TiVo instant response compared to using the boxes remote control!

RichardCoulter · 09-09-2016, 16:20

Quote:

Originally Posted by mhatter67

Apologies if this has already been mentioned but don't understand why but the TV anytime app works brilliantly controlling my TiVo instant response compared to using the boxes remote control!

I don't understand how changing the way the commands are issued helps the poorly performing STB

Does this really work?

Following yet another reboot, I find the EPG is now being affected. It won't even let me set programmes for tomorrow.

The Discovery Bar has disappeared and it won't let me come out of the EPG, all it does is 'bong'. Pathetic.

RichardCoulter · 23-09-2016, 03:46

I came across this post:

Quote:

Originally Posted by Toby53

... I Contacted VM who sent an engineer out, all he did was to remove the card and do a reboot. Problem solved, now running well. Also did the Tivo in the other room with the same effect.

Why on earth CS have this info to hand and save the time and cost involved in sending an engineer out?

How could taking the card out when rebooting speed it up?