125M : Vmng300

[craigj2k12]

Originally Posted by Chrysalis

So I have 2 accounts then? this is just a question. Maybe this is whats been done and its not a big deal in that it needs to be chased down and cancelled. End of the day I am paying my bill, I can switch between both devices which suits me as I like to compare the 2 and want to carry on testing firmware, I assume suits 'some' people at VM as they know I wont be ringing up to reactivate the superhub whenever I want to test firmware or just use it again. I wish I never even mentioned on here now that it works as sometimes its better for some things to not be known. But I did so in my nature to help others out.

might be worth seeing from you and nopanic: how long have you had the two activated at the same time? and from nopanic, how often are the scripts ran?

either that or get eachothers contact details and he can look at your account

[Chrysalis]

I will leave it as he will deactivate it

as far as I am concerned nothing is broken

now if this allows people in some way to use both modems at once which is of course abuse then I can understand why he is so bothered.

[craigj2k12]

Originally Posted by Chrysalis

I will leave it as he will deactivate it

as far as I am concerned nothing is broken

now if this allows people in some way to use both modems at once which is of course abuse then I can understand why he is so bothered.

i have discussed this before, and someone said it wont work because the CMTS will pick it up and disable one or the other, or both

[Stephen]

No you won't have two accounts. It will be that they took off the SH and activated the modem for you. However they seem to have left the SH active on the network.

[Peter_]

Originally Posted by Chrysalis

Im not acting against anyone.

Are we discussing opinions or only allowed to discuss 'process'?

Masque just likes to tell me what process is and procedure is, when I dont care what procedure is. Thats why we always disagree.

Nopanic likes to mislead people which I have an issue with, thats all it is.

All he had to say was, its entirely possible to have 2 modems on one account but it wil likely only be a temporary situation as it will be caught by the billing cleaning script. But instead he said something completely different which I questioned. I already said I have no problem in such a script deactivating my superhub, I would have an issue with nopanic making it his mission to manually deactivate it tho, which in an earlier post he gave that impression.

Nopanic will tell you how it should be nothing more which is why I referred you to him for clarification.

[Nopanic]

Originally Posted by Masque

Nopanic will tell you how it should be nothing more which is why I referred you to him for clarification.

Thanks, but he doesn't like being wrong, so wont listen.

Theres only so many ways we can say the same thing.

[Chrysalis]

Originally Posted by Stephen

No you won't have two accounts. It will be that they took off the SH and activated the modem for you. However they seem to have left the SH active on the network.

and how have they done that without an account?

[Stephen]

They've just not deactivated the equipment off the network properly.

[Nopanic]

Originally Posted by Chrysalis

and how have they done that without an account?

Think of it as three different systems..

Billing - provisioning - networks (for the sake of simplicity)

Your modem needs to be on all three to be legit, if you remove it from the billing account correctly, it is deleted from the other two, if not, then you can be left with a mismatch.

This allows the modem service, without it being billed, which of course is a problem. If people are doing this on purpose, then it needs to be addressed as it increases the risk of cloning and unauthorised service.

[Chrysalis]

Originally Posted by Masque

Nopanic will tell you how it should be nothing more which is why I referred you to him for clarification.

I think its best we draw this subject to a close, not everyone just my part in it so I wont further comment on my situation.

---------- Post added at 08:52 ---------- Previous post was at 08:50 ----------

Originally Posted by Nopanic

Think of it as three different systems..

Billing - provisioning - networks (for the sake of simplicity)

Your modem needs to be on all three to be legit, if you remove it from the billing account correctly, it is deleted from the other two, if not, then you can be left with a mismatch.

This allows the modem service, without it being billed, which of course is a problem. If people are doing this on purpose, then it needs to be addressed as it increases the risk of cloning and unauthorised service.

I understand what you mean clearer now but as per previous post I wont comment on my situation further, obviously for my conveniance I prefer both modems to carry on working so would appreciate if you dont specifically look for my superhub as its even on now ready for testing new firmware.

[Stuart]

Originally Posted by craigj2k11

you must need 2 billing accounts for 2 connections, its hardly a standard setup

Just seems odd they would design it like that.. After all, I am fairly certain if you want two BT phone lines, you don't necessarily need two accounts for that.

[BenMcr]

Originally Posted by Stuart

Just seems odd they would design it like that.. After all, I am fairly certain if you want two BT phone lines, you don't necessarily need two accounts for that.

You don't need two accounts for two phoneline with Virgin either, because you can only make a single call per line, so multiple lines are fairly common. Same why you can do multiple STBs - you can only display one channel per box

However with broadband it's usually a single connection which is then shared within the household, if your house is a heavy user, you have a faster connection. So all the BB systems are set to be one broadband termination per account.

[ccarmock]

Originally Posted by Stuart

Just seems odd they would design it like that.. After all, I am fairly certain if you want two BT phone lines, you don't necessarily need two accounts for that.

You do with BT if the lines have seperate numbers. Though they can still appear on a single bill there is one account number per line.

The exception is an auxillary group or ISDN service whereby there are multiple lines/channels sharing the same number, in this instance they have the same account number.

[zekeisaszekedoes]

Originally Posted by Masque

The Ambit 256 is still a stock item and the only standard modem now supplied by us, it is now on to version 2 of that device and if required we can send out a replacement modem.

So next time ask the question first before making an incorrect comment.

Actually this stands based solely on what you've said about the VMNG300 being kept in stock to replace any faulty ones like-for-like to customers given them for the 50Mb service when it was new. I'd say even if the VMNG300 is kept in stock for only that reason, it's still part of the inventory. It must be, otherwise there would be none to give at all.

Originally Posted by Chrysalis

I can assure you leaving my superhub active was quite deliberate as was specifically explained to me.

You know, I get the feeling the offshore fella who did my SH activation might have left the Ambit 250 registered for the same reason: rather than waste my time or the time of another agent ringing to get them switched round he left both active so I might have a choice. Which was great, because it lasted less than 12 hours before everyone in the house complained at me to switch it back because it was ruining everything.

Originally Posted by Chrysalis

As a customer giving you feedback what the CEO office are doing is far better for the customer than having a strict script that only allows one modem per account. I have read dozens of stories about people getting angry when their old modem is turned off.

Agreed; they thoroughly deserve all the praise being directed at them. I wouldn't have written a long letter of commendation to one of the department heads there if I thought they didn't deserve it.

Originally Posted by Masque

Depends what you want to do as you can try for a VMNG300 or revert to 20Mb and get a Ambit 256.

Limited stock or not, trying for a VMNG300 is best because it allows for easy future upgrades, 100Mb if he wants. I have emails that specifically tout the VMNG300 as 100Mb capable, which is great because when it's rolled out in my area I want it. (Their good service makes me want to spend more money with the company, see how that works?)

Originally Posted by Masque

It would have nothing to do with you personally as the periodically run scripts to remove modems that are no longer listed on accounts and yours would not be the only one to disappear from an account.

Define periodically. My Ambit 250 and Super Hub were both interchangable for nearly six months, and only ceased to be on the account because I specifically brought it to the attention of the tech who registered/dewalled my VMNG300 (I said something along the lines of "I'm not going to be needing either of those other ones now so you might want to ditch 'em").

Handy when I was using the new betas on the Super Hub though, as it quickly allowed me to verify that yes, it was still rubbish and quickly drop the Ambit 250 back in for good service again.

Not sure why everyone's dogpiling on Chrys here. VM staff say "Well, really that's not procedure and is basically impossible" and he simply replies "It is possible, because my account is set up this way and I'm not alone". Which is right, he's not the first one to have this happen. Seems like clever staff using a system loophole to make it easier for the customer to revert to a previous CPE they were happy with if the new one b0rks, without needing to do the tedious reactivation process. Benefits the customer and the agents. A rule well worth bending in special circumstances, especially customer retention (what's better, retaining a customer for several more years by being a little lax with the rules, or losing them in the name of playing it by the book?)

[Peter_]

Originally Posted by zekeisaszekedoes

Actually this stands based solely on what you've said about the VMNG300 being kept in stock to replace any faulty ones like-for-like to customers given them for the 50Mb service when it was new. I'd say even if the VMNG300 is kept in stock for only that reason, it's still part of the inventory. It must be, otherwise there would be none to give at all.

It is no longer a stock item but the CEO's office is giving which should not really be happening as it can cause issues and even resentment with customers who cannot get one once they run out.

The Ambit 256 though is still on the warehouse shelves and can be sent out to any customer that needs their modem replacing.

People seem to think that the stock they are using is never ending but sooner rather than later they will run out and people will have to accept the Superhub and even if the is a new one coming out you will just receive whatever version that is on the shelf or in the van.