TiVo - Page 325

BenMcr · 22-03-2011, 12:56

If you make a card payment it goes onto the account straight away and will sit as a credit amount.

Depending on when your install is, this can pay some or part of a bill generated in between, which then means your bill after install would be the equivalent amount higher

So, although you don't pay any more than you would have done over the two bills, the payments go a little bit odd for two months

BenJSmyth · 22-03-2011, 13:44

Yes my payments were very bizarre! Last month my bill was in credit by a shed load and this month I am expectinga bill of around Â£160. Strange the way they did it to be honest, I don't really see the reasoning for it.

BenMcr · 22-03-2011, 13:58

Unfortunately it's the way the system works. There isn't a way to 'hold' a payment outside of the account balance and then only add it in at the same time as an install

Harryn9000 · 22-03-2011, 13:59

does any one have VM tivo support Number incase i need to phone them.

BenMcr · 22-03-2011, 14:01

Quote:

Originally Posted by Harryn9000

does any one have VM tivo support Number incase i need to phone them.

It's the normal numbers, but you get put through to a dedicated TiVo team if you need them

Harryn9000 · 22-03-2011, 14:02

so 150 and faults as i got told there was a deadicated number

BenMcr · 22-03-2011, 14:12

Quote:

Originally Posted by Harryn9000

so 150 and faults as i got told there was a deadicated number

It's a dedicated team, not a dedicated number

Digital Fanatic · 22-03-2011, 14:12

Quote:

Originally Posted by Harryn9000

so 150 and faults as i got told there was a deadicated number

faults are 151.. the IVR should recognise you as a TiVo customer, if not you can be transfered.

BenJSmyth · 22-03-2011, 14:15

Quote:

Originally Posted by Digital Fanatic

faults are 151.. the IVR should recognise you as a TiVo customer, if not you can be transfered.

Sorry for sounding thick but....IVR??

Harryn9000 · 22-03-2011, 14:19

Cheers Ben And DF good help as always well worth the 3 pound extra a month. one thing i have noticed u cannot go forward in tv guide to record future tv more a day or two. anyone else notice this. or it just because i only just had it installed.

BenMcr · 22-03-2011, 14:20

Quote:

Originally Posted by BenJSmyth

Sorry for sounding thick but....IVR??

http://en.wikipedia.org/wiki/Interactive_voice_response

Quote:

Originally Posted by Harryn9000

Cheers Ben And DF good help as always well worth the 3 pound extra a month. one thing i have noticed u cannot go forward in tv guide to record future tv more a day or two. anyone else notice this. or it just because i only just had it installed.

Because you've only just had it installed. Usually the guide goes forward about 2 weeks

BenJSmyth · 22-03-2011, 14:20

The guide can take ages to populate, days I mean. There is a hell of a lot of data to download. I don't know exactly how long though but that is likely to be the reason for the problem you are having.

Harryn9000 · 22-03-2011, 14:27

cheers i thought it was that wasn't sure tho. i give it a go in next couple of days see if it downloads by then. as my box should be getting third tuner update aswell as something else can't remember off hand. it happening today or tommorrow that is what was emailed to the engineer who installed my tivo

Perfect Choice · 22-03-2011, 14:28

So in a couple of days you will be able to review 2 weeks in front and 1 week backwards for any catch up programmes available. Nice!

BenJSmyth · 22-03-2011, 14:40

The third tuner should already have been activated by now. Just leave your box on (standby is ok) and it will sort itself out. When you put it on standy do all the lights go out on the front of the box or do you have a red and green light?