Superhub R30 - Superhub R29 is no more.... - Page 32

Peter_ · 03-10-2011, 14:28

Quote:

Originally Posted by deuse

I got a samsung(V2) V+ box to replace a older V+ box and I will be getting the new VMDG485 when they come out.

All I did was ask

I am on my 3rd SH with R30..this firmware mistake must be costing VM a bomb.

EDIT=I forgot to say that I got a self install kit(with all the extras) when I got my first SH..because I asked for it

Do not hold your breath then.

---------- Post added at 13:28 ---------- Previous post was at 13:23 ----------

Quote:

Originally Posted by HuaweiHank

The Netgear 480 and the Huawei 485 will have different SKUs / part numbers. They will arrive at different times and will be staged as discrete batches.

Maybe you should tell them that as oddly no equipment is ordered in that way we just have a standard code fits all as it prevents the need to update the software to encompass new additions.

So the sticker will say Superhub and be attached to all boxes regardless of make as that is the way the system works.

BenMcr · 03-10-2011, 14:51

I expect that the order code will be the same, but the equipment code will be different as it was for the two V+ models

deuse · 03-10-2011, 15:21

Quote:

Originally Posted by Masque

Do not hold your breath then.

---------- Post added at 13:28 ---------- Previous post was at 13:23 ----------

Maybe you should tell them that as oddly no equipment is ordered in that way we just have a standard code fits all as it prevents the need to update the software to encompass new additions.

So the sticker will say Superhub and be attached to all boxes regardless of make as that is the way the system works.

I don't get my hardware sent from VM Wellingborough-NN8-2DH like most do

And yes nice people from VM do give you what you ask for so please stop

Peter_ · 03-10-2011, 15:51

Quote:

Originally Posted by BenMcr

I expect that the order code will be the same, but the equipment code will be different as it was for the two V+ models

I doubt that it will matter much as they will just get what the guy in the warehouse picks up as with the standard modems.

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

Quote:

Originally Posted by deuse

I don't get my hardware sent from VM Wellingborough-NN8-2DH like most do

And yes nice people from VM do give you what you ask for so please stop

No one gets their equipment from Virginmedia as it is outsourced to Kuene and Nagel who just orderpick an item so again do not hold your breath as you are just as likely to get the same device.

The new device will also have a version of R30 on it so it could prove to still have the same issue which will show the fault ain't with the supplied kit.

deuse · 03-10-2011, 16:41

Quote:

Originally Posted by Masque

I doubt that it will matter much as they will just get what the guy in the warehouse picks up as with the standard modems.

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

No one gets their equipment from Virginmedia as it is outsourced to Kuene and Nagel who just orderpick an item so again do not hold your breath as you are just as likely to get the same device.

The new device will also have a version of R30 on it so it could prove to still have the same issue which will show the fault ain't with the supplied kit.

1-I know it's K+H in wellingborough(i did post their addy)
2-How do you account for I asked for a self install kit and got one(not from K+H)?
3-How do you account for the new Samsung(V2)V+ box I got(not from K+H)?

As I have said all you have to do is ask the right person

It's a wonder Kuene and Nagel don't get told off for putting the VM customers private\Mobile phone number on the outside of the box tut tut

Peter_ · 03-10-2011, 16:49

Quote:

Originally Posted by deuse

It's a wonder Kuene and Nagel don't get told off for putting the VM customers private\Mobile phone number on the outside of the box tut tut

You are aware that they do not deliver anything and are just a holding warehouse and all items are delivered by YODEL/HDNL and some smaller items by Royal Mail so try them instead.

deuse · 03-10-2011, 21:39

Quote:

Originally Posted by Masque

You are aware that they do not deliver anything and are just a holding warehouse and all items are delivered by YODEL/HDNL and some smaller items by Royal Mail so try them instead.

According to my aunt who emailed yodel about this on VM parcels.. yodel said they put what VM want them to to put on the label.
At the end of the day how could they(yodel) know their phone number. tut tut VM.
Anyway back to the crappy R30 firmware....

Peter_ · 03-10-2011, 21:45

Quote:

Originally Posted by deuse

According to my aunt who emailed yodel about this on VM parcels.. yodel said they put what VM want them to to put on the label.
At the end of the day how could they(yodel) know their phone number. tut tut VM.
Anyway back to the crappy R30 firmware....

Because they copy the details from your account when they take receipt of the order, you only had to ask.

By the way read the red part of my signature, I have only had one Superhub since install in February and have trialled both R29 and R30 presently in modem mode with a System Up Time of 34 days 08h:24m:10s, working exactly as advertised.

thenry · 03-10-2011, 21:47

am I right in thinking the carrier has the number in case of an issue where they, the carrier can contact the person their delivering the parcel to Masque?

whats the problem in the carrier having the destinations contact number?

Peter_ · 03-10-2011, 21:53

Quote:

Originally Posted by thenry

am I right in thinking the carrier has the number in case of an issue where they, the carrier can contact the person their delivering the parcel to Masque?

whats the problem in the carrier having the destinations contact number?

Exactly and they text you the delivery number with a link to the website to track your parcel and they text you when it is out on delivery and then to alert you to the expected delivery time and mine in February was spot on to the second.

I do think that a them having your mobile number is a prerequisite for this to happen.

deuse · 03-10-2011, 22:02

Quote:

Originally Posted by Masque

Because they copy the details from your account when they take receipt of the order, you only had to ask.

It is a private number and VM did not ask if they could give it out..also VM said they never give out details to 3rd partys

This what VM has said to my aunt last week and are looking into it...

Quote:

By the way read the red part of my signature, I have only had one Superhub since install in February and have trialled both R29 and R30 presently in modem mode with a System Up Time of 34 days 08h:24m:10s, working exactly as advertised.

Yes and I used to be a milk man at the Co-Op and my Mrs got her milk on time every morning

it,s amazing what you get if you work for the company have things from

Peter_ · 03-10-2011, 22:03

Quote:

Originally Posted by deuse

It is a private number and VM did not ask if they could give it out..also VM said they never give out details to 3rd partys

This what VM has said to my aunt last week and are looking into it...

If she was asked for a mobile number it goes into a specific screen that an engineer can see or the delivery company can see and no one else.

Quote:

Originally Posted by deuse

Yes and I used to be a milk man at the Co-Op and my Mrs got her milk on time every morning

it,s amazing what you get if you work for the company have things from

Now that would be great if it was true as my neighbours would benefit from such a deal and have a perfect connection, now in reality all we get is a staff deal with a nice low rate to pay.

Even booking an engineer means the same wait as everyone else.

Quote:

Originally Posted by deuse

Glad they don't have my mobile number...I get emails when I get new shiny things from VM

If you require an engineer visit then you would never receive an email about it as the engineer rings you on your mobile number to tell you he is so many minutes away, nothing to do with equipment deliveries and if I sent you something you again would not receive an email.

thenry · 03-10-2011, 22:18

Quote:

Originally Posted by deuse

It is a private number and VM did not ask if they could give it out..also VM said they never give out details to 3rd partys

This what VM has said to my aunt last week and are looking into it...

its all part of the service

all my delivery tags have been manually removed by myself and then scribbled out. if the material is shredder friendly then shred it once you've got what you ordered which I've done too. theres also scissors you could use to cut the delivery tag into little pieces before putting into the bin or recycle bin.

Peter_ · 03-10-2011, 22:20

Quote:

Originally Posted by thenry

its all part of the service

all my delivery tags have been manually removed by myself and then scribbled out. if the material is shredder friendly then shred it once you've got what you ordered which I've done too. theres also scissors you could use to cut the delivery tag into little pieces before putting into the bin or recycle bin.

That is exactly what I do and have done today with my packaging from Amazon.

KenK · 03-10-2011, 22:42

Quote:

Originally Posted by Masque

The new device will also have a version of R30 on it so it could prove to still have the same issue which will show the fault ain't with the supplied kit.

So what? If the fault ain't with the kit, it still could be with the supplied firmware.

Quote:

Originally Posted by Masque

presently in modem mode with a System Up Time of 34 days 08h:24m:10s, working exactly as advertised.

Gee, a modem that stays working for over a month!

I think you should remove that red part of your sig, since you're not using it as any form of "hub". Either that, or put it back in full "super"hub modem/router/wireless mode for a couple of months, without adding your old router to extend the wireless coverage, then report on how it is.