New Speed Upgrades 8th March. (Part 3)

[MindfreeZe]

whats the upgrade link?

[mcfc2134]

Tried adding the @ntlworld.com bit but still no luck. and my username and password are deffo right

[boroboi]

hmmm... iv now been upgraded... 2MB line, yet i dont download anything faster than 106kb/s ... wierd

[handyman]

Originally Posted by mcfc2134

Can't get the link to work - keeps saying that it cant get my MAC address and my username and password are 100% correct as I've checked. Got them to send me an email with my details in.

Annoying to say the least.

If you think your having issued because of the router then unplug the router and plug the cable modem directly into the computer. Dont forget to reset both tpo refresh your ip's though.

Of course you may be on a seg that has not been upgraded yet.

[etccarmageddon]

Originally Posted by mcfc2134

Tried adding the @ntlworld.com bit but still no luck. and my username and password are deffo right

what a pain in the bum!

[Wiggz]

Originally Posted by mcfc2134

I've just got off the phone and they said they couldnt do it! I even said my next door neighbour had it done, and she said that it wasnt possible as they were all being done automatically!

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

I'd just like to say, THIS is why people get so frustrated at NTL. If you are rolling out technologys it is custom (rolling anything out actually) to have team meetings, nationwide, site wide, whatever, in order to ensure that the Customer receives the correct information.

I have counted, and I have heard 5 different responses to the same question from NTL Customer support.

this is the reason people leave NTL - not service outages, or possibly Hard Caps.....Sort it out for crying out loud. Professionalism means nothing anymore?

Wiggz

(and no, it's not the Customer Support staff's fault....the fault lies higher)

[mcfc2134]

Good comment mate. I share your view.

[Mattitude]

Currently Active Users Viewing This Thread: 188 (75 members and 113 guests)

Wow, hot topic to say the least!

[The Cyclist]

Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?

John

P.S Anyone within the Wirral had their speeds increased yet?

[gooner4life]

I've just dropped an email to one of my ex colleagues who are still at NTL to try and sort this confusion out, I do know though that the product codes have been added to SMS, ICMS and Harmony SABS/Onyx weeks ago it may well be that CS Staff have been told they are not allowed to manually upgrade customers so getting irate with a poor CSR is not going to help anybody.

[mcfc2134]

Gooner, believe me, I dont like getting irate with CS if there following strict orders. But in this case there have been numerous responses to the same question. Its plainly not right. They should have a set procedure. They knew this was going to happen but didnt put any specific plan in place.

Thats the problem. It lies with the management. Not CS reps in particular, but it doesnt help aswell when they dont know what your talking about!!


207 viewers now mate!!! Surprised the forum hasn't completely crashed yet!

Originally Posted by mcfc2134

207 now mate!!! Surprised the forum hasn't completely crashed yet!

It has, twice already

[slysy]

Is anyone else thinking ok now Im upgraded now what? I feel like I ought to download stuff but theres nothing I really need.

[bywater]

No upgrade Coventry. If anything abit slower today and erattic today. I can not upgrade to any other tiers as I always get this error (no SMS details). What ever that means. Using surftboard modem. I wasn't orginally given a user name and password by NTL everything a bit different 4 years ago you chosse your own then had to ring in to register mac address none of this putting in discs lark. I did change my main user name and password due to spam and haven't had any webspace for over two years.

[gooner4life]

Originally Posted by The Cyclist

Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?

John

P.S Anyone within the Wirral had their speeds increased yet?

Its worth here taking a deep breath and and a sip of reality, NTL are providing customers with a *FREE* upgrade doubling your current download speeds and have not given a date for when this should happen so demanding compensation or some sort of money off because Bob down the road has got something you havent is churlish and comical to say the least.