*All* ntl 10meg Discussion (part 2)

[yer nice one]

can I borrow a pen... wanna pay a cheque in.... sorry New customers only...LOL

[davidthornton]

Originally Posted by topaz

I'm on 2 meg.

I phoned CS, first time they said I couldnt upgrade, the 10meg was for new customers only.

Second time, I acted daft and said I wanted to 'get faster internet' for 37.99 not mentioning speeds, first she said I could have 3 meg for 41.99 but i'd have to buy broadband plus, then she said I could have 10 meg for 37.99.

I said that would do

So did you get 10Mbit? Is it really 10Mbit, not 3Mbit?

[pk1209]

on phone at the moment, apprantly it really has been done this time, fomr 3mb to 10. A nice welshman this time... he told me, and I quote
"the uprgrades are being done from today."

I got his name this time, so if i'm not on 10mb i can get him fired

gonna rebbot modem now, be back in 5 to let you know...

[davidthornton]

Originally Posted by pk1209

on phone at the moment, apprantly it really has been done this time, fomr 3mb to 10. A nice welshman this time... he told me, and I quote
"the uprgrades are being done from today."

I got his name this time, so if i'm not on 10mb i can get him fired

gonna rebbot modem now, be back in 5 to let you know...

I didn't have to reboot the modem either time. NTL said I didn't need too and they were right.

[jrhnewark]

Originally Posted by pk1209

gonna rebbot modem now, be back in 5 to let you know...

And - for those of us sceptical - http://192.168.100.1 screenshots, please.

[Scopeuk]

oh yeh forgot about that one thought it was a sarcastic remark about the always chasing new customers advert by bt a while back

[bringerofnoise]

ok ive calmed down now so new customers get 10meg first, we are sort of used to ntl's antics and they are not they wont know whats hit em hahaha muhahahahha

[jtwn]

Grimsby has 10mbit! Online upgrade to 'bund03' (downgraded first).

http://www.adslguide.org.uk/tools/sp...f16f181a29c761

Tue, 8 Nov 2005 17:35:09 UTC
1st 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
2nd 128K took 234 ms = 560137 Bytes/sec = approx 4660 kbits/sec
3rd 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
4th 128K took 235 ms = 557753 Bytes/sec = approx 4641 kbits/sec

Unfortunately my router is a wireless B so fails me.... /punches router
Kevin who posted, your results look similar, maybe you have the same problem.

Originally Posted by orangebird

Not really, just a personal disbelief that someone can call a ltd company a f**king c**t because they didn't get a free speed upgrade at the stroke of midnight. Bit of a joke really, don't you think? I do anyway...

*cough*

Orangebird, as an employee I'd expect you would know its actually a plc, hence why the public can buy shares.

[topaz]

Originally Posted by davidthornton

So did you get 10Mbit? Is it really 10Mbit, not 3Mbit?

thats what they said, i just asked for an upgrade, she gave me the figures

they said give it 24hrs

[deathball]

Well i just rang ntl and they said not till december

So i asked if she could give me a quote of when they said not till middle ish time.

[jrhnewark]

Originally Posted by jtwn

*cough*

Orangebird, as an employee I'd expect you would know its actually a plc, hence why the public can buy shares.

I quite agree. How worrying that NTL has been called a limited company.

[Syco]

Hi Guys,

Just found you all again, must be 3 years since I last visited here (I seem to only hunt you down when i have a complaint )

Just upgraded from 1Mb to 10Mb and only getting 3Mb, I did not know about the 10Mb upgrade, I just followed the speed upgrade link from http://www.ntlworld.com (it looks like a total fiasco) and when I rang support to ask why they are advertising a 10mb upgrade and I'm only getting 3Mb they said the 10Mb upgrade is for new customers only, I asked why this is not displayed on the upgrade page (this they could not explain)

I will be speaking to Coventry Trading Standards and will supply a report in what I did to reach the advertised upgrade pages and provide screen shots because I think NTL may be breaking the law by advertising a service on their upgrade page and charging a fee of £37.00 for 10Mb when the actual user is not going to get that service at this time, CS say that existing 3Mb customers might be upgraded to 10Mb either the end of 2005 or early 2006, I asked again why these type of details are not displayed on the upgrade page as their upgrade page is misleading visitors into thinking that they are getting a choice between a 2Mb or 10Mb connection that displays a substantial difference in speed between 2Mb and 10Mb pricing so most will opt for the 10Mb yet they are not getting what they believe they are paying for, the fact that a end user is now on a 3Mb service (for how ever long it takes to upgrade existing users to 10Mb) is irrelevant, NTL are advertising a service on their upgrade page that they can not or choose not to supply existing users (yet they are willing to take the payment for it) their answer was they can only tell me what they have been told.

I have already spoken to the ASA but they don't think it falls under their control as the service is not publicly available (ie to get to the upgrade page you have to log in with your account details) they have suggested to speak with the local TSO as NTL do seem to be providing details that may be breaching trading standards regulations.

They closed at 16:30 so I'll call them in the morning and let you know what they have to say.

[Scopeuk]

i think you have a valid case (im no legal expert) but its fals advertising which last time i checked was ilegal

[stairpotato]

Originally Posted by Syco

HI think NTL may be breaking the law by advertising a service on their upgrade page and charging a fee of £37.00 for 10Mb when the actual user is not going to get that service at this time,

Not wanting to side with NTL on this - in fact I never want to side with NTL on anything - but the upgrade page says - up to 10 meg not 10 meg. They'll get away with it on the basis of that I imagine....

[hypakuz]

just phoned cs there saying next month... quite annoyed seeing as others are getting 10mb