[Merged] CR3-Feedback & Questions in Here Please.

[KenK]

Originally Posted by eoin.miskell

Yes i had the same problem the other night i was watching a film on Sky Movies and at 1:10 it suddenly changed to QVC.

Me, too! I forget what was on, or what it changed to, but it definitely changed for several seconds. I thought LCR3 was supposed to fix the blanking problem, not make it worse? Is anyone from ntl brave enough to offer an explanation - Proppin', Sam B, anyone

I think it's strange that this thread was started by an ntl representative, is titled "CR3-Feedback & Questions in Here Please", is oodles of pages long, and yet ntl have noticably failed to respond to most of the points raised in it. I did try the "official" route of emailing Neil to pass the question on to Sam B, but that was a total waste of effort.

Originally Posted by KenK

I think it's strange that this thread was started by an ntl representative, is titled "CR3-Feedback & Questions in Here Please", is oodles of pages long, and yet ntl have noticably failed to respond to most of the points raised in it. I did try the "official" route of emailing Neil to pass the question on to Sam B, but that was a total waste of effort.

What response are you expecting ? - they are monitoring the thread, I doubt they will comment much until it is fully rolled out.

I finally appear to have got CR3 today - I'll have a proper look at it later.

[ntlrocks]

lol... Cr3 Rocks for me...and i love the software they have managed to create.

but i was watching the chelsea show. and the man said "hit your red button for interactive stuff", then he asked Alan Titmarsh "do you ever use your red button"...and Alan replied "no, it never works for me" . lol . After this week (due to the final rollout) you will be able to Alan

[James79]

Just to ask NTLROCKS - how did it go with the engineer that called with you yesterday reference the signal levels.

Just curious!!

James

[KenK]

Originally Posted by Pem

What response are you expecting ? - they are monitoring the thread

Some indication that ntl are monitoring the thread, that they have noticed the recurrent problems that people have posted about - the lack of speed, the instability, and recently the 01:10 channel hopping - and that they plan to do something about them (and when? )

I doubt they will comment much until it is fully rolled out.

ntl started this thread, way back in March at the start of the roll-out, with the comment "We are now in a position to answer questions that you might have about the new software". There have been plenty of questions asked, is it not time for some answers? Why did they bother starting the thread if they did not intend to respond?

[browneggsandham]

Originally Posted by KenK

Some indication that ntl are monitoring the thread, that they have noticed the recurrent problems that people have posted about - the lack of speed, the instability, and recently the 01:10 channel hopping - and that they plan to do something about them (and when? ) ntl started this thread, way back in March at the start of the roll-out, with the comment "We are now in a position to answer questions that you might have about the new software". There have been plenty of questions asked, is it not time for some answers? Why did they bother starting the thread if they did not intend to respond?

This is true, it would be nice to see a list of questions and answers, though according to Neil, not many people have done it the way Sam B requested - via Neil.

To her credit though, despite this, she has answered as many questions as possible throughout this thread aswell. Keep it up Sam , but any chance of some responses to the questions which have gone the correct way??

Cheers,
Browneggsandham

[dragon]

does anyone know when we will start to see some new interactive content? is the interactive going to be redesigned to look nicer?

will we get some press red stuff anytime soon? (and i don't mean channel ntl LOL)

[ntlrocks]

where have you been for the past 4 days.......lol........we are hoping for Big Brother....Wimbledon....and Euro 2004

[Jonathan David]

What about the Chelsea Flower Show Interactive that had been testing? Why has it not been rolled out for those who can use it? Can ex C&W use it? (bit off topic, sorry)

[Tristan]

Presumably it's not "gone live" on Langley because it was only a test. Maybe it didn't go well, or maybe they never intended it do be publically available anyway?

Yes, it works very well on Bromley, but you probably didn't want to hear that...

[dragon]

i know we are getting etv i ment the actaul interactive as in the menu that comes up when you press interactive are they going to change that?

will they be adding more games, enterainment stuff.etc

basicly will there be more in the 'walled garden'

Originally Posted by KenK

ntl started this thread, way back in March at the start of the roll-out, with the comment "We are now in a position to answer questions that you might have about the new software". There have been plenty of questions asked, is it not time for some answers? Why did they bother starting the thread if they did not intend to respond?

Ntl didn't start this thread. Somebody called Sam who works for NTL started this thread. She did so entirely voluntarily, in an attempt to improve the service her employer gives to its customers. It's for certain that communicating directly with customers through a website with a history like ours is not part of Sam's official job description. She is doing this because she wants to, and because she cares about her job. Lack of care for customers is something NTL is routinely accused of, so where there is evidence of staffers who obviously do care, I think we could all afford to give them our full support.

Sam has responded in this thread more than once, as have other staffers who are members of the forum. I have no doubt that she and others have taken notes and have passed on the feedback to those in a position to do something about it. Personally I don't feel the need to see an essay by Sam in response to every question raised here before I am satisfied this is the case.

[nidave]

Originally Posted by ianathuth

Taking this a little further, Sky have a 7 day EPG which appears to be updated constantly throughout the day. With Sky+ I have seen a program that is due to broadcast 7:00 pm to 7:30 pm being delayed by 15 minutes due to a news story that only broke at 6:00 pm being recorded correctly at its new time of 7:15 pm to 7:45 pm.

How do Sky manage to do this and what is different to the way NTL do it.

No idea on when or whether NTL may get a 7 day EPG.

Not seen this answered but am at work and skimming throught the thread.

the reason for this is (at least for the BBC) update the Sky & DTT Epg directly. ntl and TW have a 3rd part do the listings for them based on published listings. The BBC can update when there are delays etc and changes to the listings.

[Prof-x]

Could we please have the following back :

- First channel button
- Page up and down working on the miniEPG
- When you scroll down the programs by time on the miniEPG it skips 2 ahead instead of one, leaving your focus on a program e.g. at 11pm instead of 10pm unlike the old EPG which only skipped onto the next program instead of 2 programs later.

If you put these things back i will be happy! I understand the browse button thing, someone mentioned in a previous thread its like that because the new boxes and remotes are different.

Thanks

[Danny W]

I have seen screenshots of the LCR3 network status dialog box and talk of an event log. Does anyone know how to access this?


Cheers

Danny

[bigitup_j]

page up, page down, blue

that should take you to the stb info pages

AND: welcome to the forums!

[DeKurver]

Originally Posted by Prof-x

- When you scroll down the programs by time on the miniEPG it skips 2 ahead instead of one, leaving your focus on a program e.g. at 11pm instead of 10pm unlike the old EPG which only skipped onto the next program instead of 2 programs later.

A similar thing occurs in other places, such as the Guide (probably Favourites too, but I'm not sure). It seems as though pressing up/down performs the same action as page up/down when at the vertical boundary of a page. This may have been done deliberately to facilitate faster vertical navigation using the up/down buttons, but ultimately I think it's counter-intuitive. I don't think there's any need for this behaviour in the Guide since the same action can be performed using the page up/down buttons; up/down should always move to an adjacent channel. This also applies to the Mini Guide, which only displays 2 programmes per page so it's often the case (at least for me) that clicks saved by skipping 2 programmes ahead are used up by having to go back one when it skips too far ahead. I personally find it a more frustrating experience as it seems obvious (again, at least to me) that the EPG is not carrying out the instructions I gave it, rather it is taking a guess at what it thought I meant. Interestingly enough, the Front Row listings don't have this behaviour; up/down always move to an adjacent film, regardless of whether or not you're at the page boundary.

[ntlrocks]

sometimes when you click on Guide, and then all channels, it takes you to REarrange Channels, not a serious bug. Just htought id let you guys know

[ntlrocks]

Could Sam Answer a question for me please..its just a short one...when you use help..and it shows you the icons that appear in program information..E.G....15..18....Subtitles...etc. Well at the end there is one where the icon is little arrows and it says "this program has RED button interactivity"..well why then does it not show this icon when you hit program information on Channel ntl:....i tried lookin up listings for Big Brother to see if it had that icon.....but i think it only shows icons for the current day.please help

[bigitup_j]

on ex-cwc we are meant to have a logo for enhanced tv services, but it is NEVER used! which is a waste of time and 5bytes of box memory!!