My Terrible Ebuyer experience... - Page 3

SMHarman · 26-08-2004, 13:23

Quote:

Originally Posted by ZoMBiE

when a firm ask you to do something like prove the item was sent, they are asking you to do work for them. you should tell them that to send proof you will have to actually work, and therefore there will be a charge of ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£xxx for you to do this and yo will send them then bill and the proof.

Erm, true for many things, but not proof of posting, now most companies will accept a web proof, those that don't are being difficult or have crap goods in staff that cannot match the return to the warehouse content.

The RMA is part of this process, it advises goods in that you are sending a WRT54G, so if one turns up and you are the only one on the system sending one back then they can reconcile it...

Back to my point, Royal Mail (or any other delivery company) have the contract with you the sender, not the recipient, so any query on that delivery must be made by the person who entered into the contract. On the flip side something like Dells collect and return, where they send DHL to collect your PC, Dell contracted the collection and are the contrator of the service and the recipient, so you have no involvement in that process from a legal standpoint.

Quote:

Originally Posted by andygrif

Also as long as you bought the goods on a credit card (not debit card) then the credit card company has the same legal obligations as the retailer you bought them from.

They will only really intervene if it costs over ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100.

ntl customer · 26-08-2004, 14:14

Quote:

Originally Posted by SMHarman

I thought he did DIY programs not broadband equipment!

The ones that does the DIY programmes is Nick Knowles

SMHarman · 26-08-2004, 14:25

Quote:

Originally Posted by ntl customer

The ones that does the DIY programmes is Nick Knowles

I Knowles that

. It's the strange way my brain works at times that makes me post these things.

26-08-2004, 19:13

I have heard lots of problems with ebuyer and never used them. Its just not worth the (potential) hassle.

On the other hand, i have had problems with products from dabs and they have resolved them without much greif if any.

Maybe someone should create a Feedback chart for e-commerce companies like the Ebay feedback system...

27-08-2004, 00:54

ebuyer sounds like they could replace microsoft for worst customer service possible

Tezcatlipoca · 27-08-2004, 00:57

Quote:

Originally Posted by SMHarman

now most companies will accept a web proof, those that don't are being difficult or have crap goods in staff that cannot match the return to the warehouse content.

Overclockers UK did that to me a few months back when I returned something. They refused to accept the Royal Mail online tracking as proof of delivery, so I had to ask Royal Mail for written confirmation & a copy of the recipient's signature. And even after that I had hassle...

But that's another thread

jtwn · 27-08-2004, 11:28

I dont know, maybe their different warehouses are worse than each other

Actually, ive found microsoft to have superb service..maybe not on existing products..but things like activating software (ive installed office on numerous machines and they just keep on giving me activation keys...) plus when a friend returned a mouse which he blantantly broke, the replaced it, no questions asked!

Bifta · 27-08-2004, 12:06

Quote:

Originally Posted by peacedude2k4

ebuyer sounds like they could replace microsoft for worst customer service possible

Have you ever had cause to call someone at Microsoft? Their customer service is superb.

Paul K · 27-08-2004, 12:14

Quote:

Originally Posted by Bifta

Have you ever had cause to call someone at Microsoft? Their customer service is superb.

Have to agree with you there, I rang MS customer services after rebuilding my PC at which point XP locked me out due to hardware changes. 2 mins on the phone and the young lady was reading out my new key number and double checking each segment of it to make sure I had it right. Excellent service without any arguments

Kliro · 27-08-2004, 12:50

Quote:

Originally Posted by Jon T

yes, dabs delivery is good, but their returns policy smells of poo!

Jon

I ordered a camera from them for 270, then noticed it was 240 at Amazon, I told them, they told me to refuse delivery, and my credit card was credited

zaax · 28-08-2004, 00:11

I've ordered quite a bit of kit from Amazon recently and as with their book they are quick at replacing it.

Shaun · 28-10-2004, 20:18

Is anyone else having trouble with ebuyer today? I've been trying to search for labels and keep getting the message "session halted".

Paul K · 28-10-2004, 20:20

Looks like the site search engine is fubar'ed, just tried a couple of searches and got the same message.

Halcyon · 28-10-2004, 20:47

Got to reccomend SPD Limited, Overclockers, and MicroDirect.
Had absolutely great service and no hastle whatsoever.

Shaun · 28-10-2004, 20:57

Quote:

Originally Posted by Halcyon

Got to reccomend SPD Limited, Overclockers, and MicroDirect.
Had absolutely great service and no hastle whatsoever.

I've got a free delivery to use up so I'm trying to sort out an order.

Even going through the menu system I get the error message

Bugger