I'm off!

[Neil]

Originally Posted by tkiely

I also loved the way I can logon and check my bill as well as order extra services which started working within 3 hrs!!!

thats the way it should be done.

Couldn't agree more.

There's no 'coming soon' with BT-every phone call I have had with them (prob 5 or so) has been followed up with a letter confirming what was agreed.

ntl-the clock is ticking for you......

Originally Posted by Neil

Couldn't agree more.

There's no 'coming soon' with BT-every phone call I have had with them (prob 5 or so) has been followed up with a letter confirming what was agreed.

ntl-the clock is ticking for you......

Yeah, theres no sites dedicated to highlighting poor performance from BT are there?

Each person has different experiences with each provider. Some good and some bad.

[Shaun]

Originally Posted by Proppinupthebar

Each person has different experiences with each provider. Some good and some bad.

It's the ratio of those calls that matters though

Originally Posted by dellwear

It's the ratio of those calls that matters though

Yes and again that applies to all providers.
I've got my own problems with BT at the moment, but this is an ntl slating site so I won't post them here.

[DrAwesome]

Originally Posted by Proppinupthebar

but this is an ntl slating site so I won't post them here.

It is not an NTL slating site, the site has members that are happy with NTL as their telephone, isp & digital tv provider.

If this site was a total NTL slating site there would be no help & advice on how to cure problems.

[DrAwesome]

Originally Posted by homealone

anyone posting against Wayne will incur my wrath, also, he has been very polite, during his presence on the forum, I share your admiration, proppin, he is a young man who could go very far.

Wayne can look after himself, the forum guide lines protect us all (if we all abide by them) so there is no need to wrap him in cotten wool.


I like the way that BT give you the option without charge of selecting ring back before joining a queue the phone rings when your call is about to be answered.. (an idea NTL should have implimented) fortunatly i have not had a chance to use this option BT provide.

Originally Posted by DrAwesome

Wayne can look after himself, the forum guide lines protect us all (if we all abide by them) inc Wayne so there is no need to wrap him in cotten wool.

I could have phrased my post a little better, sorry, - I didn't mean to imply he should be 'wrapped in cotton wool', nor did I mean to give the impression, quite rightly mentioned by Danielf, that there should be any kind of 'clique' among members. I posted as I did in a reaction to some of the abusive comments he has been getting in his blog - it was that kind of thing I was referring to when I said I would be annoyed. I take your point that the AUP is there to protect against that, but I wanted to give the impression that the members would not just sit idly by, either.

In a totally transparent attempt to get back on topic, I wish all the people who have left, or intend to leave NTL, well, but havn't had that bad an experience, myself, to make it worth the hassle

[themelon]

I would like to Point Out That BT Put the 'T' in s.h.i.T And Sky put the 'S' in S.h.i.t judged on my personal experience that is.

Sky Picture Quality and reception was horrendous when i had it, in fact i forgot how bad until last week i laughed at my mates Sky TV which went off during the recent snow storms......they just seemed to except it as the norm!! I would have been on that phone having a right go still not worth it when Sky pay an unqualified monkey to come and spray some deicer on you dish!!, if you cant watch a £40 package when its snowing its a sad state of affairs!!

BT Well Well Well my experience less than 2km from the exchange and they cant even provide me with a telephone line that doesnt crackle, now that is poor very poor. ADSL not a chance!! Customer Service helpful......having a laugh, your lucky if you can understand most of them, and their is a department for every single problem that can lead to endless pillar to post passing......still to result in you wanting to put the phone down when you are passed to a call centre in Bangladesh with a CSR called Bob who knows the weather but nothing about your problem!!

I know this isnt a competitors slating site........but people should realise the grass is often dead on the other side, information is definately a good thing!!

Since I have been with ntl my TV has gone off once in 2 years for less than 10 minutes, Broadband has been more reliable than my ADSL at work and my phone calls are cheaper. So Im pretty happy. Ive range ntl on about 7 occassions and never waited longer than 15 minutes....Maybe its because im polite to the CSRs that I get put through quicker!!

Personally I dont expect good customer service because there is no such thing!! Certainally not in this country!!

[tkiely]

OK part two.

I had arranged to have Sky installed today. Two boxes on the Skyworld+family package which is basically everything. Taking this meant free install and I can tone it down after one mth ( thats when the sport crap bites the dust )

Phone (BT) rang at 7:05am, Sky engineer says he will be with me by 8am if that's ok, great.

9:15am, all working fine. Good install job, very happy.The only gripe is that the cable is black! marks to ntl, white is easier on the eye indoors.

First impressions are very good, excellent picture and sound, great TV guide and SOOOOOOOOO many channels. They might be brainless crap but at least i get to judge myself. Havnt counted but it must be pushing 200.

Like I said before, if it goes wrong I will tell you. So far so good.

Also got my ADSL router today from ebuyer. Never heard of Origo but let's give it a go and see what happens. f2s are activating the line on friday so I'll fill you in.

Terry

[orangebird]

Originally Posted by tkiely

OK part two.

I had arranged to have Sky installed today. Two boxes on the Skyworld+family package which is basically everything. Taking this meant free install and I can tone it down after one mth ( thats when the sport crap bites the dust )

Phone (BT) rang at 7:05am, Sky engineer says he will be with me by 8am if that's ok, great.

9:15am, all working fine. Good install job, very happy.The only gripe is that the cable is black! marks to ntl, white is easier on the eye indoors.

First impressions are very good, excellent picture and sound, great TV guide and SOOOOOOOOO many channels. They might be brainless crap but at least i get to judge myself. Havnt counted but it must be pushing 200.

Like I said before, if it goes wrong I will tell you. So far so good.

Also got my ADSL router today from ebuyer. Never heard of Origo but let's give it a go and see what happens. f2s are activating the line on friday so I'll fill you in.

Terry

Glad you're happy - but please remember the grass isn't always greener...

http://www.clik2complaints.co.uk/DPs/sky4.html

[tkiely]

Originally Posted by orangebird

Glad you're happy - but please remember the grass isn't always greener...

Of course and I will be the first to moan (on here) if it turns sour.

Interesting twist! this morning there was a knock on the door.

Bloke from Wescot complaining that he had been trying to phone me and couldnt get through. Turns out the STB recovery dept had sent him to get my two boxes THREE WEEKS EARLY. Started waving a paper which had URGENT RECOVERY on it. They had also given him my old BT phone number from 10 yrs ago as a contact NOT EITHER OF MY NTL NUMBERS which should still work for anopther three weeks.

Seeing as I had Sky installed yesterday I invited him in and gave him the boxes along with my opinion of ntl. Then he cracked and said this job was typical of his ntl assignments and it made a change for the address to actually have cable installed!

Only dawned on me after he left that i have paid up to the end of Feb....... buggers I want a refund!

[rodd]

Originally Posted by themelon

I know this isnt a competitors slating site........but people should realise the grass is often dead on the other side, information is definately a good thing!!

Agreed, information about other competitor's services is a very good thing, before going to them, in the hope of getting a better 'greener' service, and not another 'brown' one.

....but if you are already getting a 'brown' service with ntl, there is nothing to lose by trying elsewhere.

[DrAwesome]

but you have to beware you could still go from bad to worse

[rodd]

Customers, suffering bad ntl service, would be horrified to know that there could be worse.

[Stuartbe]

Originally Posted by rodd

Customers, suffering bad ntl service, would be horrified to know that there could be worse.

Is that possible....

I am moving out of my flat soon so I will have to stick to NTHELL...

Needless to say - I am not going to be installing NTL in the new place.