Grrrrrrr

[tkiely]

I would beg to differ on the usage levels for BACS-IP but as they say on Little Britain 'THATs not for here!'

The point is that NTL could change the DD dates if they were willing, the thing is they aren't and that inflexibility will cost them customers.

[Neil]

Originally Posted by tkiely

I would beg to differ on the usage levels for BACS-IP but as they say on Little Britain 'THATs not for here!'

The point is that NTL could change the DD dates if they were willing, the thing is they aren't and that inflexibility will cost them customers.

That pretty much sums it up for me.

[orangebird]

I'm sorry, but at the end of the day, your bill (and the funds to pay it) is your responsibility - it's not ntl's problem if you can't budget properly. I get paid on the last working day of each month - I also have dd's that are due a few days before then that I cannot change the day of - mobile phone, car insurance etc... I make sure that the money is there, simple as.....

[Ben]

Originally Posted by orangebird

I'm sorry, but at the end of the day, your bill (and the funds to pay it) is your responsibility - it's not ntl's problem if you can't budget properly. I get paid on the last working day of each month - I also have dd's that are due a few days before then that I cannot change the day of - mobile phone, car insurance etc... I make sure that the money is there, simple as.....

heh - so what your saying OB is that I can't change my DD date at all with NTL and because of that I have to make sure there are funds in my bank ? Ok no problem as I said it only failed the DD on £5

If I can't change my DD then I'm off and yet again NTL has lost another customer no warning that I was going to be cut of at all no phone call no letter nothing..... Oh lets cut him off on a firday BS in my eyes utter BS

Shame that eh :p

[orangebird]

Originally Posted by Ben

heh - so what your saying OB is that I can't change my DD date at all with NTL and because of that I have to make sure there are funds in my bank ? Ok no problem as I said it only failed the DD on £5

Basically, yes.... What's the issue - you know what you earn and what you can afford a month, surely? As long as you know that, you should be able to ensure that all your bills are covered, REGARDLESS of when the dd is set up.

If I can't change my DD then I'm off and yet again NTL has lost another customer no warning that I was going to be cut of at all no phone call no letter nothing..... Oh lets cut him off on a firday BS in my eyes utter BS

Shame that eh :p

You should have been warned.... that much you do have a right to be pi$$ed over.....

Have fun with BT and Sky

[Ben]

Originally Posted by orangebird

Have fun with BT and Sky

I wish it was that simple but it seems NTL might fight that fact I took out another 12 month contract when I moved into my new flat - although I don't think they can enforce this I think they will still try

I don't wanna stay with a company that deceives me into another 6 months!!

[ian@huth]

Whilst being able to specify what date your DD comes out on is preferable and I can't see why a company such as NTL can't accomodate your wishes it is your own problem to ensure that you have sufficient funds in your account to honour the DD request. I could sympathise if NTL had tried to take the money early, but late?

I find it diabolical though that your services should be cut off so soon after and with no attempt to contact you regarding the problem. There could be many reasons why a person does not have sufficient funds in their account to cover a DD that are not a fault of that person and a reasonable, customer focussed company would realise this and try to find out what the problem was before taking disconnection action.

[orangebird]

Originally Posted by Ben

I wish it was that simple but it seems NTL might fight that fact I took out another 12 month contract when I moved into my new flat - although I don't think they can enforce this I think they will still try

I don't wanna stay with a company that deceives me into another 6 months!!

That much is crap - do you have the number you need to get that dealt with? Transfers of addresses DO NOT start another 12 motnh contract, end of.

[Neil]

Originally Posted by Ben

I wish it was that simple

It is that simple.

but it seems NTL might fight that fact I took out another 12 month contract when I moved into my new flat -

You didn't do this, & it's not enforceable by law-end of subject.

although I don't think they can enforce this I think they will still try

They can't-tell them to poke it, & inform them that you will have no problem referring this matter to OFTEL.

I don't wanna stay with a company that deceives me into another 6 months!!

Can't argue with that m8.

[Frank]

I think Ofcom have finally taken over from Oftel now, but they will be more than happy to hear your complaint. This will affect ntl's complaint statistics too. Alternatively, there is a nice list you can use here:

http://www.ntli.info/index.php?page=index_v2&id=19&c=18

[Neil]

Originally Posted by Keyser

I think Ofcom have finally taken over from Oftel now, but they will be more than happy to hear your complaint. This will affect ntl's complaint statistics too. Alternatively, there is a nice list you can use here:

http://www.ntli.info/index.php?page=index_v2&id=19&c=18

I've already given David Thatcher's details to Ben.....

[Neil]

Ben-here's where your next mouse click should be: http://www.bt.com/reconnect/index.js...K&obsOID=46375

Want to reconnect now?

If you don't have an active BT line now, it's easy to get reconnected and enjoy great savings on all kinds of call. Just call us now on 0808 100 5152.

Here's where your 1st mouse click should be once you've got your BT line in (should only take about a week to get the number transferred ) http://www.bt.com/athome/at_home_2le...K&obsOID=46435

Just check your ADSL options, & then choose a provider.

Here's a choice for you of your next mouse click after that.....

http://www.freeview.co.uk/

http://www.sky.com/skycom/article/0,...ml?CMP=IL20915

Then wave ntl & their pi$$ poor version of customer service goodbye forever!

ntl!

[Ben]

Update :


After speaking to "Jay" in customer relations he advised my modem had not be suspended but it could possibly be a fault (funny that seems everything got cut of at the same time)

Anyway I went home for lunch to check and lo and behold the modem was doing exactly the something so I phoned faults and asked them to speak to "Jay"

After holding for er around 15 min's he came back and said it was suspended and that he will now put it back on - yaaaaaaa at last!

Anyway gave him my MAC addy as he said it would make it take the command "faster" or something .. ok anyway he said it could take awhile for the modem to take the re-activation and to see if its on after work if not phone back

What a pain in the ass - jeez

Also they have changed my direct debit date to the 27th (which is close but not the exact date I asked for) so you can do it but it takes a good few calls that's for sure. Now thats just to much work for me - as soon as I have sorted all my stuff out i'm off to ADSL

[basa]

One has to wonder if "Jay" might read these forums......which prompted the 'resolution' to your problem ???

On the other hand ... if he does - you're now doomed after reading your last sentence !!!!

[Marge]

Whats going on here??

no you haven't been suspended, yes you have
no we can't change you dd date, yes we can

I think this is just not good enough and you have every right to be annoyed with this conflicting information. Have to agree with OB's comments but you should be told the truth when ringing through. Debs shakes weary head. This has made a bad experience even worse.