Merged: London Broadband. - Page 3

orangebird · 03-07-2003, 14:00

Quote:

Originally posted by rippedoff
Let's hope so, but I ASK AGAIN... can anyone out there confirm or deny this in a semi-official capacity?

Why don't you go and ask on Community and get an official answer?

binary · 03-07-2003, 15:56

Because the forums at Community havn't launched yet. They won't be up and running for a couple of weeks.

See ashg's reply on this NTHW.com thread.

03-07-2003, 16:26

Quote:

Originally posted by Dazz285
Hi guys & gals,
I got this reply from Chris Collinson yesterday... only took 3 weeks to reply..

We had hoped to be able to launch the broadband service in your area some time ago. We have completed exhaustive tests on the network within the Harrow area and I can confirm that at the moment we have no plans to launch Broadband in your area....

A least you had a reply from Collinson! I'm still waiting.

Difficult to interpret this for ntl speak is never what it seems: either it means that the network is indeed a problem or perhaps other areas will be upgraded first and Harrow will follow later. Usually it's coming soon so later might mean never!

It seems the same old ntl vagueness a reluctance to inform customers on what they might expect to have, treating customers with contempt.

orangebird · 03-07-2003, 17:45

Quote:

Originally posted by binary
Because the forums at Community havn't launched yet. They won't be up and running for a couple of weeks.

See ashg's reply on this NTHW.com thread.

ok, go to nthw.com - maybe the clt team can help?

bigitup_j · 03-07-2003, 17:50

maybe, that harrow can almost handle bb, but they are waiting until the rest of london is upgraded (and it seems south london is almost), possibly a few more months and BB to all in london!

binary · 03-07-2003, 18:10

This is an ongoing issue orangebird, one being discussed in "Still waiting for London Broadband".

There is some semi-official info there already, I hope that others in the know will continue to add to that. However is is not ntl's forte to give straight answers to this question.

03-07-2003, 18:35

Quote:

Originally posted by orangebird
ok, go to nthw.com - maybe the clt team can help?

Orangebird this issue has been going in circles on the .com site for ages and at no time has anyone made the situation concerning BB in London clear. In anycase the .com site is almost dead.

03-07-2003, 18:41

Quote:

Originally posted by bigitup_j
maybe, that harrow can almost handle bb, but they are waiting until the rest of london is upgraded (and it seems south london is almost), possibly a few more months and BB to all in london!

If this is true and we need to see positive evidence of that then why on earth the big secret. Surely, some executive idiot at ntl is capable of making official annoucements: almost every other company which has plans for expansion announces forthcoming developments.

Anyway I would like to see an official announcement rather then kites.

bigitup_j · 03-07-2003, 19:35

silly ntl. why don't they act like a normal company that is properly organised and actually can communicate.

micaAB · 03-07-2003, 20:04

(ANGRY MAN)

well after reading all this i thought my put my bit in....

after being told by 3 ntl staff that my area (Bromley SE London) does not have broadband available and there are no projected dates, i decided to go for BTs BB.

that would mean that i would have to cancel my ntl phone line and get a BT one for the connection so...............

i phoned ntl to cancel my line and explained why and then i was told that broadband WAS available in my area. WHAT THE ....?

so i ordered the "ntl:home Broadband + Console for the PS2" service and to their credit the broadband was installed and working first time after just 2 days!!!! some of you must be as surprised as i was.....and like i said, it worked too.

(NOT SO ANGRY)

now since then I have spent over 4 hours on the phone being passed from pillar to post because as part of that poackage they should supply a hub, additional ethernet cables, and stuff but it still hasn't turned up.

(ANGRY AGAIN NOW)

whenever i phoned anyone at ntl customer services(?) i was told that ntl do not supply that sort of equipment, and i would be passed through to the console support team who would sort it out but then the console support team would tell me that they don't deal with orders and they would put me througt to another dept - and guess where i ended up? CUSTOMER SERVICE!!! who told me that they do not supply this type of equipment.

(BLOOD BOILING)

i've just got of the phone again (after 45 minutes) and finally sorted it all out, but only after asking the ntl custservs to look at this http://www.ntlworld.com/ps2/ and pleading with them that they now belive me that i was offered this service/equipment package and i would actually like it delivered.

the lady i finally got through to was finally very helpful after initially not beleiving me, but i expect a customer service team to have some idea of the products and services that their compnay supplies because if they how can they help.

i've been told it should be delivered in 2 days, but we shall see eh?

PS. one of the customer services huys got a bit upset and angry when i suggested that i'd been on the phone for over half an hour - "that just doesn't happen" iwas told.

binary · 04-07-2003, 19:58

micaAB- it seems incompetance reigns at ntl. Maybe my area's got broadband now, they've just forgotten to tell anyone (including their sales people and the call centres)!

Thanks to whichever mod merged these threads, they were on the same topic. Though earlier posts do read a little confusingly now!

It'd be great to hear from people who have hard facts about broadband's arrival in areas in London, even if it is through such a bizarre way as micaAB above.

micaAB · 05-07-2003, 01:01

i must admit i feel a bit sorry for the guys who are on the other end of the phone @ customer services........it just seems like they are not kept up to date with the latest developments and services of their own company.

i don't blame the people.....i blame the company

it seems that ntl have the infrastructure in place but the project rollouts are so haphazard that they don't know what area to publish which areas have BB available.

still, it's working fine now and it's as fast as i expect bb 600K to be.

05-07-2003, 11:11

Quote:

Originally posted by micaAB
i must admit i feel a bit sorry for the guys who are on the other end of the phone @ customer services........it just seems like they are not kept up to date with the latest developments and services of their own company. i don't blame the people.....i blame the company

In a nutshell, exactly the problem. CS people, some are ok and very helpful, but some know nothing and deliberately mislead customers. The responsibility lies at senior executive level in ntl it is someone's responsibilty to ensure front line staff are well-informed and not left to guess answers and indeed recruit quality staff. ntl executives are hopeless.

rippedoff · 05-07-2003, 19:34

For those of you who do not know Orangebird form nthw.com, let me tell you.... she is a waste of space!

As to her suggestion by using the new community..... I posted a question on their emai facility on 3/7/03... got an automated reply listing all sorts of websites , but no answer.

As to nthw.com CLT.... has she not looked at this site for a number of years or what. Mention London / South London on that site and all goes quiet.........

I telephoned CS last Tuesday.... they do not have a clue.... said that even though I could not get CR3 or BB, I could get a stand alone cable modem for BB... I said NO I CAN'T... he said ... wait and I will find out.....he then came back and said...."you can not get BB in any shape or form where you are....and we don't have any idea when it will be available".

He was wrong.... if I went to BT, I would have a lot of BB choices...........

rippedoff · 05-07-2003, 19:38

Quote:

Originally posted by bigitup_j
silly ntl. why don't they act like a normal company that is properly organised and actually can communicate.

Why? Because they are NOT a normal company that is properly organised and they cannot communicate.