Opening hours of department dealing with cancelations?

[etccarmageddon]

some of the retentions discounts are long term i.e. 'forever'.

[Chrysalis]

they for length of service.

of course if you signed a document saying this discounted price for life thats something different.

[etccarmageddon]

quote as stated by retentions staff to me "for as long as you stay with NTL as a customer"

[Nugget]

Originally Posted by Chrysalis

they for length of service.

of course if you signed a document saying this discounted price for life thats something different.

Which is my point. Don't get me wrong - if you can get the service for cheaper, then fair play but, having signed a contract stating that you will pay x amount, I don't understand why you should then expect (or, in some cases, demand) to pay less at a later date

[etccarmageddon]

I've never signed a contract with NTL!

[Nugget]

Originally Posted by etccarmageddon

I've never signed a contract with NTL!

Apologies, but you must have agreed terms and conditions (including terms of payment) when you had the stuff installed?

[etccarmageddon]

I rang up and placed an order. it was a 12 month contract. by definition if a contract is agreed for 12 months then during the term conditions can not be renegotiated but once the contract term is up both parties are entitled to either a)agree mutually acceptable new terms, b)mutually agree to continue as is or c)either side can terminate. the people who get deals from retentions are mearly agreeing new terms (if they are outside their 12 months).

[Nugget]

Originally Posted by etccarmageddon

I rang up and placed an order. it was a 12 month contract. by definition if a contract is agreed for 12 months then during the term conditions can not be renegotiated but once the contract term is up both parties are entitled to either a)agree mutually acceptable new terms, b)mutually agree to continue as is or c)either side can terminate. the people who get deals from retentions are mearly agreeing new terms (if they are outside their 12 months).

Absolutely (good old Business Law, eh? The most boring part of my HND ). As I've said, I've no particular problem with people paying less if they can, but it's people who are demanding smaller charges by threatening to leave that I don't understand.

All of this is academic to me you understand, seeing as I don't ntl at all

[etccarmageddon]

in life you tend to get the best deals when you threaten to take your business elsewhere.

[Nugget]

Originally Posted by etccarmageddon

in life you tend to get the best deals when you threaten to take your business elsewhere.

Probably not all the time though

[Stuart]

Originally Posted by Pia

I agree with that Stuart, but i'm of the attitude that if everyone else is doing it one more won't make any difference
Anyway, i need the money more than them!

Fair enough.. I wasn't having a go.. Well, I was having a go at NTL, but for the reasons I stated in the post. If they are willing to offer the discount, I can't, in all honesty, blame anyone for accepting it.

[Daneel]

Originally Posted by Chrysalis

PIA of course ntl have royally messed up there, they have set a precedent when they started this sham of a discount policy meaning people ring up and expect the same because of this precedent.

Personally I think they should either say tough luck to anyone new trying it on (which they are going to do soon from what I heard one of £20 caps on discounts not ongoing) or even better since noone on discounts is tied up long term they just say starting from next bill the discount is cancelled if you dont like it you free to leave.

Like james henry has said many times before that leaves ntl making more profit and they can then improve their service, these penny pinchers will go of to talk talk and the like realise what a mistake they made and with any luck they willcome back to ntl and pay the full price. If not then no big loss.

No, it doesn't leave them making more profit if I leave. That was why I asked you about your understanding of the business.

As long as keeping me makes a positive contribution, i.e revenue > variable costs associated with supplying me with the service, it is in their interests to keep me as a customer.

I assure you that supplying bb at half the current retail price will still make a positive contribution for NTL.

[Musicman]

What number do I have to phone to get through to Retentions/cancellation people?

I am am getting sick of all the DNS propblems, and haveing to pay full whack for my BB & phone line.

[etccarmageddon]

see here

http://www.cableforum.co.uk/board/sh...800#post741888

[luna]

omg there are people on this forum who actuall talk sense!!!

i think retentions should have a "no" week - one week of not offering the world and the universe to every single customer who comes through - just helping the one who have the notes to back it up that something has gone wrong and they need help - i think they would be suprised by how much money the department would save and how many customer wouldnt cancel!!!

i am sick of telling customers for example - no you cant have a sliver box just because it goes with your new tv them threatening to cancel and retentions having one out to them within 48 hours and offering money here there and everywhere.