Anyone having problems with connection cutting out?

[__spc__]

Originally Posted by Jack001

How strange is it that people on the 10MB service who are getting cut outs, all have 120 modems? Seems to be NTL bullsh*t when saying the 120 modems support the service.

SN5 postcode, 10Mb fine for 10 days following upgrade from slower service, with 120 modem.

However, today & yesterday I've had frequent internet dropouts requiring power-down and -ups of my modem.

Hmmmph! My 12yr old is starting to get sh*tty with me!

[rockabillybass]

Originally Posted by James79

Then, the connection dropped and the modem rebooted itself. Between 1715 and 1730, the modem rebooted 5 times.

So, what to do?? I have a Terayon Terajet TJ210 Cable Modem (probably an antique by now!!) Suppose if I were to call anyone, it would have to be Technical Support on that 6p per minute number??

James

I'm on 1 meg with a terayon modem. It has been fine for years until about a month ago. Then I started getting very regular disconnections. It's been better for the last week or so but still cuts out occasionally.

[Rik]

Had major problems with this, modem was replaced for a NTL 250 and not had one problem since!

Anyone with a 120 and this issue demand a 250, whether or not you get it is a different story!

---------- Post added at 08:28 ---------- Previous post was at 08:27 ----------

Originally Posted by 68th

I just got a new ntl:250 yesterday and I've had to turn the power on/off on my modem 4/5 times already!!

Hmm so perhaps a 250 doesnt solve everyones problems, did with mine tho and my 10Meg.

[Code601]

Originally Posted by James79

Oh, just as a matter of coincidence - Code 601 - Im in the BT36 area as well - so perhaps this is a network problem??? Do you have or did you have a Terayon when this problem started??

James

Ive got the silver ntl 100. The cutoffs dont seem to be as regular for me, usually less than one a day. Ring support!

[akane1984]

i can't even go on xbl at moment because everything just lags. my enet and u/s lights constantly flashin i can't remember whats normal

i ve ran alot of different website speed tests and am nowhere near 2mb connection.

tried takin modem/router plug out few times doesn't seem to have fixed it.

[Simcut]

Your_da how is your modem now?

[basil]

yup having some problem here.

lagging very badly and internet keeps getting cut of and then reconnecting.

Havn't been able to access google

[sir_drinks_alot]

Originally Posted by basil

yup having some problem here.

lagging very badly and internet keeps getting cut of and then reconnecting.

Havn't been able to access google

YA got that here bbc and the times website are also playing up along with
msn

[akane1984]

Originally Posted by basil

yup having some problem here.

lagging very badly and internet keeps getting cut of and then reconnecting.

Havn't been able to access google

is your modem lights going off and on when it resets.

[Your_da]

Originally Posted by Simcut

Your_da how is your modem now?

Hi, everything still fine here, I havent noticed one disconnect yet, saying that it could have disconnected during the night without me noticing.
Since the change of modem my connection has been perfect

[akane1984]

ok engineer changed my modem today to 250 agreed haven't had a dropout yet. but! my speed still isnt back to normal am on 2mb and webpages and file transfers are still at times crawling. i have done numerous speed tests all average round 750k on 2mb line.

[sir_drinks_alot]

just had a cut out ! i'm not happy !

[Graham M]

Everyones MSN went out a little while ago!!

[James79]

Originally Posted by Code601

Ive got the silver ntl 100. The cutoffs dont seem to be as regular for me, usually less than one a day. Ring support!

Well!! I've finally had enough!! Came home this afternoon to find no internet connection at all - at best it was sluggish!! Complaints also coming from the house that they had been unable to go on the web all day.

Also had emailed NTL about the problem - response actually came (when I was able to check emails) that they couldnt deal with it over the email and advised me to contact them via the phone line.

So, I rang 0871 225 1111. Well - to my surprise, I got straight through .... to India (I assume). The "agent" listened to my complaint and he advsed me to open internet explorer to see what I got (by this time, I had a bit of an acceptable connection) - got the homepage. He then advised me to go to START>RUN>"www.bbc.com". Obviously, with the connection having come alive - I got the BBC homepage.

I was then informed, "you had a connection problem, but it has now been remedied". Now what sort of a fob off is that???? I told him that this is just a coincidence and that the connection could disappear again when I finished the call with him - I repeated that the problem was intermittant.

He then took a few details and that he would put me through to Engineer Bookings - after a while of listening to the usual NTL musak - he came on the line again, apologising that he could not get in contact with engineer bookings at this time, and whether I would like a call back.

I asked that the call be directed to my mobile phone (the number of which I had already given him). He agreed and said that I should receive a call within 24 - 48hours. That was only an hour ago, so Im still optimistic of receiving the call.

This was the first time in ages thats Ive had to contact ntl, but this experience did not fill me with confidence - I can only conclude that the outsourcing that has and is happening to NTL customer services is an tragedy for the business and the customers alike.

I'll update whenever I receive the call or whenever the 48 hours has run out - whichever is the earliest.

J

[Druchii]

See you in 48 hours then.

I honestly can't believe that that was the troubleshooting being given though... Very bad.