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Re: Erratic connections - getting nowhere with NTL support
Finally, I think it is fixed.
One week after the first engineer called, and four visits later, the engineer who came today diagnosed it as a network problem. The network engineer came out about 2 hours later, and replaced a downstream amplifier in the distribution box. Since then, I have been up for nearly three hours! - a record for the past week.
Why it took so long I have no idea. I have absolutely no confidence in NTL from a technical point of view now, seriously considering moving to a BT line with an ISP such as Pipex or Talk-Talk.
Still waiting to hear what compensation they are going to offer for my lack of service and the numerous lengthy calls to 'tech' support.
BTW - the new broadband tech support number is an 0871 which is 10p/minute. And you get an e-mail telling you to use the new number - which you have just used!
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