ntl signs up for Indian BB sales centre - Page 3

erol · 26-11-2003, 20:36

Quote:

Originally Posted by abailey152

....And Kitty's libelous comments....where???

Suggesting that an NTL executive has broken the law and failed to perform his legal duty to shreholders, by awarding contracts to 'favourites' is potentialy libelous if this is not the case. To suggest such based on the sole 'evidence' of the contract going to India and the exec having a 'foreign' sounding name is not just potentialy libelous, it is deeply offensive imo.

For the record this is not the only deeply offensive and uninformed statement made by kitty in reagrd to 'foriegners' (muslims in ths other example), see here
http://forum.nthellworld.co.uk/showt...6898#post86898. A post I might add that I reported to the admins / mods here, not that that will do any good of course.

abailey152 · 26-11-2003, 21:00

Quote:

Originally Posted by erol

Suggesting that an NTL executive has broken the law and failed to perform his legal duty to shreholders, by awarding contracts to 'favourites' is potentialy libelous if this is not the case. To suggest such based on the sole 'evidence' of the contract going to India and the exec having a 'foreign' sounding name is not just potentialy libelous, it is deeply offensive imo.

Mmm. I agree with you, perhaps Kitty's comments weren't the best comments to make.

I personally do not think this contract going to a company in India is anything underhand/illegal or to do with anyone with a "foreign" sounding name. That is silly.

It's about greed, pure and simple. And NTL are not alone in doing this. Unfortunately, it is currently allowed. I believe it should not be, or at least the company doing this should be hit in the pocket in an attempt to dissuade it.

If NTL (and others) were not making UK call centre staff redundant, it wouldn't be an issue.

jagster · 27-11-2003, 10:47

Quote:

Originally Posted by paulyoung666

exactly my point as in post #5 , it does me head in when they cant even pronounce your name properly

oh and btw welcome to the site

Well the majority of English call-center calls can't pronounce/spell my name. I assume that as its an Asian name they immediately think it must be hard to pronounce/spell. Now that really hacks ME off but I don't have the same deepfelt hatred as seems to be the case here.

Just put up with it, I have to.

paulyoung666 · 27-11-2003, 11:02

Quote:

Originally Posted by jagster

Well the majority of English call-center calls can't pronounce/spell my name. I assume that as its an Asian name they immediately think it must be hard to pronounce/spell. Now that really hacks ME off but I don't have the same deepfelt hatred as seems to be the case here.

Just put up with it, I have to.

deep felt hatred , so you are saying i am racist ???????????? ,

, it just annoys me that is all , the same way as if an english person misspells my name it annoys me that doesnt mean i am racist either

jagster · 27-11-2003, 11:08

But I bet it annoys you more that the Indian call center mispronounces it? Not saying you are racist at all but if it annoys you when both English/Indian people misspell your name then why bring this particular point up in this particular thread?

paulyoung666 · 27-11-2003, 11:34

Quote:

Originally Posted by jagster

But I bet it annoys you more that the Indian call center mispronounces it? Not saying you are racist at all but if it annoys you when both English/Indian people misspell your name then why bring this particular point up in this particular thread?

i brought it up because it annoys me that this is going on when there are plenty of perfectly good people who can do the job in this country but because a company sees the need to save money they go and exploit a 3rd world country to suit themselves , and are you sure you are not saying i am being racist ?????????? , anyway it is my point only at the end of the day

jagster · 27-11-2003, 12:42

Fairy muff. No argument on that point at all. And I wasn't directly saying you were racist

paulyoung666 · 27-11-2003, 12:59

Quote:

Originally Posted by jagster

Fairy muff. No argument on that point at all. And I wasn't directly saying you were racist

s'ok

zovat · 27-11-2003, 13:34

Quote:

Originally Posted by abailey152

Mmm. I agree with you, perhaps Kitty's comments weren't the best comments to make.

I personally do not think this contract going to a company in India is anything underhand/illegal or to do with anyone with a "foreign" sounding name. That is silly.

Agreed - this is about NTL saving money, not about ANYTHING else...

Quote:

Originally Posted by abailey152

It's about greed, pure and simple. And NTL are not alone in doing this. Unfortunately, it is currently allowed. I believe it should not be, or at least the company doing this should be hit in the pocket in an attempt to dissuade it.

If NTL (and others) were not making UK call centre staff redundant, it wouldn't be an issue.

Again - agreed.

This would appear to be a sales team, rather that a support centre - however the timing of the annopuncement is rather poor - even by NTL standards...

Jut to comment on the earlier "discussion", it is hard to discuss anything that involves outsourcing to foreign companies without some comments appearing to be of a racist nature, in 99% of the cases (IMHO) this is purely due to a minor misinterpretation, and should be checked before going into a flame war...

ok - preaching over - back to the grindstone for me.

paulyoung666 · 27-11-2003, 13:42

Quote:

Originally Posted by zovat

Agreed - this is about NTL saving money, not about ANYTHING else...

Again - agreed.

This would appear to be a sales team, rather that a support centre - however the timing of the annopuncement is rather poor - even by NTL standards...

Jut to comment on the earlier "discussion", it is hard to discuss anything that involves outsourcing to foreign companies without some comments appearing to be of a racist nature, in 99% of the cases (IMHO) this is purely due to a minor misinterpretation, and should be checked before going into a flame war...

ok - preaching over - back to the grindstone for me.

it stopped short of a flame war , as you say a misinterpretation

, anyway i agree with you about it being 'greed' on the part of the company/s

jagster · 27-11-2003, 13:47

Flame war? I hadn't even warmed up

zovat · 27-11-2003, 13:55

Quote:

Originally Posted by jagster

Flame war? I hadn't even warmed up

now now - play nicely :

Shaun · 30-11-2003, 17:28

Do you think reading this will make them change their mind.

Credit where credits due, Dell have listened to their customers and taken a U turn away from Indian call centres!!! YAY

Florence · 30-11-2003, 17:43

Quote:

Originally Posted by dellwear

Do you think reading this will make them change their mind.

Credit where credits due, Dell have listened to their customers and taken a U turn away from Indian call centres!!! YAY

Should be all countries have call centers in house in their own countires. I would never buy a Dell computer to have sipport from India. As I will not renew the AA if their call center is in India....

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Graham F · 30-11-2003, 18:40

Quote:

Originally Posted by Kitty

Should be all countries have call centers in house in their own countires. I would never buy a Dell computer to have sipport from India. As I will not renew the AA if their call center is in India....

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That seems to be a very naive point of view Kitty - I have no doubt that you wear and own plenty of things that have been made 'on the cheap' in 3rd world countries and I also have no doubt that you are not as opinionated about this.

Lets face facts here, if a company can get an equally as good product from a different country at less than half the cost who isn't going to take it up? The fact that alot of the workers in the indian call centres are very well educated certainly helps make their product very appealing to most!