Grrrrrr. Need some help or info plz - Page 3

jimbowen03 · 24-11-2003, 18:09

erm, ok done that suggestion from th'engineer. Cleared proxy and went bck to normal

Now i'm back to where i began. lol.

Slower browsing ....erm, thats about it really :S

Neil · 24-11-2003, 18:20

Have you tried the Docsdiag test from the link I gave you?

jimbowen03 · 24-11-2003, 18:27

it confused me a little but i think i done it right...

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Ambit DOCSIS Cable Modem 60468EU HW_Rev:1.9, SW_Rev:2.40.3212

System up time = 0 days 09h 39m 09.00s
Ethernet carrier sense xmit errs.1 = 36
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 1.4 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 128000 bps
QoS max downstream bandwidth = 600000 bps
SigQu: Signal to Noise Ratio = 34.6 dB
Cable modem status = Operational
Upstream transmit signal power = 38.5 dBmV
Date and Time = 2003-11-23,20:18:00.0
Configuration filename = ntlhm120-silver.cm
Press any key to continue . . .

Neil · 24-11-2003, 18:34

Quote:

Originally Posted by jimbowen03

Upstream transmit signal power = 38.5 dBmV

That looks low to me-but it's been a long day!

scrotnig · 24-11-2003, 18:53

Quote:

Originally Posted by jimbowen03

Stand alone modem.

btw, that was 1-4 kb/s and not 14kb/s , lol. Jus to avoid confusion.

Jim, if you're still struggling with this, I can get it looked at for you. There are various options open to us.

Get in touch with me if you need any further help, feel free to PM one of the mods to confirm I am what I say I am

Neil · 24-11-2003, 19:01

Quote:

Originally Posted by Mark B

Jim, if you're still struggling with this, I can get it looked at for you. There are various options open to us.

Get in touch with me if you need any further help, feel free to PM one of the mods to confirm I am what I say I am

I can confirm that Mark works from ntl, & will indeed be able to help you.

Thanks Mark.

jimbowen03 · 24-11-2003, 19:07

Thanks all.

As i say i've generally never had any problems at all with NTL and was just gonna bear this out. But its probably gettin to nearly a week that the conenctions been dodgy so yep, anythin that can possibly be done, that would be most apreciated

scrotnig · 24-11-2003, 19:11

I can confirm I'm in touch with Jim now and hopefully we'll have a resolution to this shortly.

Neil · 24-11-2003, 19:18

Quote:

Originally Posted by Mark B

I can confirm I'm in touch with Jim now and hopefully we'll have a resolution to this shortly.

Great stuff, thanks Mark.

jimbowen03 · 24-11-2003, 19:19

/me does a big smile

paulyoung666 · 24-11-2003, 19:23

Quote:

Originally Posted by jimbowen03

/me does a big smile

well i for one will be interested in the answer to the problem so please post back and let us know

Ignition · 24-11-2003, 19:50

Quote:

Originally Posted by Neil

It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.

Ahhhh...

He's not on an oversubscribed uBR, I think he has HFC problems on the return path. Notice that pings to uBR stayed low, and routers in between may not rate pings as priority traffic. For uBR to be so oversubscribed it's dropping packets there's no chance of a steady 3 pings @ 14ms to ntlworld.

Would like to see a large number of pings to ntlworld.com or similar, use ping www.ntlworld.com -t and let it run for a bit without any action on the line, then see what happens.

IIRC re: Swansea there are Level 1 to Level 3 techs, none of the people in Swansea can change upstream IDs at all, requires privileged access to uBRs, Swansea only use Blue tools as far as I know.

24-11-2003, 19:51

Hi

There will be some work done on the Runcorn Ubr's tonight due to some problems there. It would be interesting to see what the trace routes look like in the morning.

Regards

Bill

scrotnig · 24-11-2003, 20:03

Thanks Bill, I'll bear that in mind tomorrow when I look into this.

BBKing · 24-11-2003, 20:23

Being a confounded lunatic I'm VPN'd into work on the first day of my week off and can confirm my tools show no upstream congestion anywhere in Runcorn, (yes, we actually have perfectly good areas). I'd therefore suspect a local HFC issue.

Switching upstreams is something only high-level network techs (RF or IP) can do.

Hi, Bill, how's it going?