Speed Issue - Nothing left to do but leave NTL? - Page 3

Bolch · 14-03-2006, 17:53

Quote:

Originally Posted by Ignition

This is exactly what I wanted to see and points at a uBR issue.

Could you please try the tweak test there:

http://www.dslreports.com/tweaks

And report back what section 2 of the results gives (the information on the test download).

http://www.broadbandreports.com/tweakr/block:3ee9650?service=cable&speed=1200&os=winXP&vi a=normal

I'm based in South Manchester (Stockport to be more precise)

etccarmageddon · 14-03-2006, 18:02

Quote:

Originally Posted by Robjones23

...There's a definite problem in my area...

check your pms.

---------- Post added at 18:02 ---------- Previous post was at 18:01 ----------

Quote:

Originally Posted by Robjones23

yes, tech support, bloody hell if that's the kind of support you give to customers then I feel sorry for them, stop being so pedantic.

he's not being pedantic mate - tech support is a whole different call centre - off shore and well known for being useless.

KevAmiga · 14-03-2006, 18:12

Quote:

I feel sorry for them, stop being so pedantic.

No problem! ill go help someone else then, after all i dont get paid anything to assist people here.

See ya.

---------- Post added at 18:12 ---------- Previous post was at 18:11 ----------

Bolch - Dude if ya need any more help, drop me a PM dude. Your pretty safe in Ignition's more than capable hands tho

Robjones23 · 14-03-2006, 18:40

Quote:

Originally Posted by etccarmageddon

check your pms.

---------- Post added at 18:02 ---------- Previous post was at 18:01 ----------

he's not being pedantic mate - tech support is a whole different call centre - off shore and well known for being useless.

FWIW I called 0845 650 0121 which took me straight to a UK guy so it was not the offshore guys. If ever I get through to them I redial until I get someone from the UK.

Bolch · 14-03-2006, 18:42

Quote:

Originally Posted by KevAmiga

Bolch - Dude if ya need any more help, drop me a PM dude. Your pretty safe in Ignition's more than capable hands tho

Thanks for your help so far Kev [img]Download Failed (1)[/img]

Robjones23 · 14-03-2006, 18:43

Quote:

Originally Posted by KevAmiga

No problem! ill go help someone else then, after all i dont get paid anything to assist people here.

See ya.

Well thanks anyway then for all the valuable assistance

**Paul** · 14-03-2006, 18:57

Quote:

Originally Posted by Robjones23

Well thanks anyway then for all the valuable assistance

Well I'm afraid you got exactly what you deserved. ntl employees help out here in their own free time, insulting them is hardly going to make them want to help you - exactly what did you think such an unneccessary comment would achieve ?

Robjones23 · 14-03-2006, 19:01

Excuse me? The guy gave a sarky comment after a long post, not bothering to help out. What was his unnecessary comment supposed to achieve?

14-03-2006, 19:27

Quote:

Originally Posted by Robjones23

Excuse me? The guy gave a sarky comment after a long post, not bothering to help out. What was his unnecessary comment supposed to achieve?

From the way I read the post it was a question, not a comment ?

As was pointed out, there is a good reason for asking such a question - why are you so quick to assume it was 'sarky' and 'unnecessary'?

Robjones23 · 14-03-2006, 19:28

Whatever, either way NTL have yet again managed to keep me on the phone for an hour while accomplishing nothing. The UK guys seem just as incapable as the Indians.

14-03-2006, 19:41

Quote:

Originally Posted by Robjones23

Whatever, either way NTL have yet again managed to keep me on the phone for an hour while accomplishing nothing. The UK guys seem just as incapable as the Indians.

your technique for getting anyone to want to help you may still need brushing up a little bit

Robjones23 · 14-03-2006, 20:22

Indeed, it's just so frustrating getting nowhere on the support and then getting people on here - where people are meant to help out - not helping either.

Bolch · 14-03-2006, 20:24

They're helping me, but then again I've been patient and polite.

etccarmageddon · 14-03-2006, 20:44

Quote:

Originally Posted by Robjones23

Indeed, it's just so frustrating getting nowhere on the support and then getting people on here - where people are meant to help out - not helping either.

I suspect he would have been about to offer help. he's helping other people so he is here for all the right motives.

14-03-2006, 21:02

Quote:

Originally Posted by etccarmageddon

Quote:

Originally Posted by Robjones23

Indeed, it's just so frustrating getting nowhere on the support and then getting people on here - where people are meant to help out - not helping either.

I suspect he would have been about to offer help. he's helping other people so he is here for all the right motives.

Why do some have to stick it to those that are here in there own free time to try and help others. ? It never ceases to amaze me.