Firewire and Camcorder not dected

[Salu]

My Dad has kindly been sorting this for me today. He has spent since 9am on the phone and going backwards and forwards to Tesco. Eventually after being bounced around Head office's Customer relations/Press office/Customer service/technical helpline/website manager/local manager etc....Tesco have accepted the camera back to send to JVC for repair/replacement.....

[bob_a_builder]

Got mine going now, turned out to be the firewire cable, although the one I was using at home was brand new and came with the PC firewire card.

I got hold of the cable I'd first used at work , plug it in - bing bong up it comes in Imaging devices !!

Go back to old cable - nothing

The cable which works is a much more serious looking affair, much thicker and lots of screening, on closer examination its a Belkin cable, no part number visible, and difficult to know if its a 4 or 6 wire - both cables appear to have six connectors in the big connector

Works OK on both laptops now

Don;t know if other cable is just duff - broken wire or just plain not suitable * its too small to buzz out with a meter