ntl Service Charges new!

[rscott101]

Just a thought - has anyone tried using the Data Protection Act to get details of itemised calls? I've used it with my bank to get copies of my statements (saved me paying £5 per statement)

[Derek]

Originally Posted by rscott101

Just a thought - has anyone tried using the Data Protection Act to get details of itemised calls? I've used it with my bank to get copies of my statements (saved me paying £5 per statement)

That costs a tenner. (or maybe £15. I can't remember)

[handyman]

Originally Posted by rscott101

Just a thought - has anyone tried using the Data Protection Act to get details of itemised calls? I've used it with my bank to get copies of my statements (saved me paying £5 per statement)

I think the company has the right to charge a reasonable admin fee to provide you the details.

[Simply Gray]

The charge for cancelling services sounds like an Unfair Term under The Unfair Contract Terms Act 1977. See http://www.dti.gov.uk/ccp/topics1/fa...rmsact1999.htm.

Any Lawyers out there?

[DrK]

I think its seems a recent trend more than ever that NTL is going down the pan fast.

Hopefully another bout on Watchdog or some OFCOM on there asses may improve things alot.

Ive recently moved to a new area and ive already been approached three different times by different people regarding Free cable Tv if you get me, makes one wonder how many real subscribers are left on NTL, My eldest daughter was offered a Tv box for and 10mb at her school just yesterday £100 each.

i know personally it if wasnt for the 10mb service(im currently waiting on mates view of bulldog hes been on it now for 2 months, after NTL billed him for all 3 tiers of the internet for a year), i wouldnt give them a 2nd look now.

Its starting to look like NTL maybe in trouble, maybe theres more to the Telewest grab and all the recent changes thans out in the open..

[Derek]

Originally Posted by DrK

I think its seems a recent trend more than ever that NTL is going down the pan fast.
*snip*
Its starting to look like NTL maybe in trouble, maybe theres more to the Telewest grab and all the recent changes thans out in the open..

Rubbish.

The main reason for this is that there has been several different practises and policies over the years for work that the engineers do. This just gives a clear picture to everyone what to expect and how much it will cost.

In several cases the cost of the work done is far cheaper than the actual costs of doing it.

Try getting BT to move an extension for £25.00

As has been said many times before. Ntl isn't a charity.

[DrK]

lol ..

I should of made myself clearer, some/most of those charges are a given, and are most likey still costing NTL atleast double im sure..

but i still standby the rest of my post, its only a opinion and we all know what they say about opinions...

[rogerdraig]

lol they have lost the plot completely now

well i am on 3 for 30 deal and thought well they are starting to go the right way but no now they do this

well i wont be paying to down grade if they put up prices again i am off to sky

[Derek]

Originally Posted by rogermevans

well i wont be paying to down grade if they put up prices again i am off to sky

Who'll quite happily charge you £65.00 if it gets a bit windy and blows your dish off course.
And will even more happily charge you if the equipment fails after the 1st year.

[rogerdraig]

Originally Posted by dezzo

Rubbish.

The main reason for this is that there has been several different practises and policies over the years for work that the engineers do. This just gives a clear picture to everyone what to expect and how much it will cost.

In several cases the cost of the work done is far cheaper than the actual costs of doing it.

Try getting BT to move an extension for £25.00

As has been said many times before. Ntl isn't a charity.

you dont have to get bt to move extensions you can do them yourself

as ntl put in boxes they dont want touched your forced to have them come do it

[Derek]

Originally Posted by rogermevans

you dont have to get bt to move extensions you can do them yourself

I'm quite sure my Gran would be happy to hear she can get down on her hands and knees and start re-wiring her house

Amazing how Ntl can come out with charges that are, with one or two exceptions, the same or a reduction of previous charges and still undercut the competition by a large margin but are painted as evil and losing it by some people.

Honestly if you feel that badly about them you know what to do.

[handyman]

Originally Posted by rogermevans

you dont have to get bt to move extensions you can do them yourself

as ntl put in boxes they dont want touched your forced to have them come do it

You own all of the ntl extensions, you are not allowed to touch the master socket same as with bt.

In many cases ntl sockets are installed next to bt sockets so that the wireing can be swapped over and all your extentions work.

I have to say I agree with most of the charges, However the remote control is their property and is up to them to replace unless you brake it or loose it!

Don't even get me started on the £4 downgrade fee, That is just theft in my opinion!

I too have no problem with the majority of these charges. However if they EVER try to charge me to down grade any of my services i will be off quicker that you can say BT.

[SMHarman]

Originally Posted by testcard

If ntl fails to show up or incorrectly bills we charge them!

At present 2 x no shows*
3 x wrong bills


Thats £ 72.00 billed as ' Mind Boggling Bad Service Charge'


*Left to go to Sky last year still charging

It does put you in a strong position to send them such an invoice and if they do not pay it roll it into a small claims court.
Send them the bill.

---------- Post added at 14:46 ---------- Previous post was at 14:44 ----------

Originally Posted by jtwn

£15 for a replacement remote?

You can get them on ebay for cheaper.

What about usual wear and tear? They don't last for ever, and the oldest piece of hardware near my telly is the STB.