ntl home:120 hanging from today - Page 3

Hitcher · 19-01-2006, 11:20

Same problem here (Southampton) with my 120 and the new firmware for the last few days.

DieDieMyDarling · 19-01-2006, 11:24

Just been doing a few tests, it seems to hold fine while downloading at 3mb, tried 4mb and it disconnected again.

If you're having the problem, and there's stuff you really need to download, try limiting your speed to 3mb.

Kellendel · 19-01-2006, 11:45

Decided to phone CS and they first decided it was a router problem. They then said that they won't do anything until the problem occurs again. When the problem occurs again they'll run some test and then book an engineer. Of course when the engineer comes i'll have reset the modem and the problem won't be there. Any chance the engineer will hang around for 40mins to see the problem occuring? Give me a nice new shiny modem, or let me use my cmx.

Problem occurred about 10 mins after the phone call, engineer booked. Problem has been identified as an issue with the street cabinet!! Anybody else with this problem has a faulty street cabinet

sav112 · 19-01-2006, 12:20

And to think i gave up a new modem a few months back when a tech came out to give me a new power adaptor.

i should have said "see that modem you've got there that you've just opened to get the pwoer unit out can i have that....."

i dont care about speed just reliability for games....

Hitcher · 19-01-2006, 12:43

Just been told by CS that it's only a modem problem if the Sync and/or Ready lights flash and this problem is caused by my router or firewall.

sharpygreen · 19-01-2006, 13:14

there talking total ****e m8

just tell them your sync light is flashing your get a new modem

i had the same probs for 3 weeks got run around by cs modem changed problems have gone

Hitcher · 19-01-2006, 14:33

Happened again with the PC connected directly to the modem.

What happens is the U/S and D/S lights go out and there's no connection to the net.

I've phoned again and had to enter 'netsh int ip reset resetlog.txp' and then 'netsh winsock reset catalog' in the Run box, then restart the modem/PC. When I asked what to do if it happened again she said it wont.

---------- Post added at 14:33 ---------- Previous post was at 13:23 ----------

Finally, after the 4th time of phoning, they're sending out an engineer tomorrow.

deadite66 · 19-01-2006, 17:34

problems for me too, have to reboot

mcmanic · 19-01-2006, 19:12

so when can we expect the new firmware to fix this then, lol

as already reported i also solved it by lowering download limit to around 3megs, for me that is to have 1 open connection in Grabit Newsreader instead of the usual 4 wihich gives me 10meg download.

Not the best solution and not why i'm paying 10meg prices for if i cannot actually use 10meg just because NTL like messing with something that was working in the 1st place.

Anyway will be going 2meg unlimited next month so see what happens then on 2meg, hopefully it'll be fine

deadite66 · 19-01-2006, 21:07

grrr happened again when i was online gaming

who can we fire an email off too?

20-01-2006, 01:16

For the first time since I have been with ntl (3 years) my modem also just hung while downloading.

About 3 minutes into a 6 minute download, the u/s, d/s & enet lights went out, leaving just the sync & rdy lights. Had to reset the modem to finish the download.

Looking at the config page, I have also been "upgraded" to 0003 cpr.

mcmanic · 20-01-2006, 05:24

join the club!

deadite66 · 20-01-2006, 06:26

if i downgrade to 2MB will that fix the problem?

joggerspark · 20-01-2006, 08:29

hi all
I have a 120 too and have been having the same problem for the last three days.. rang NTL Tech & was told they are carrying out some work in my area so ring early next week if the problem is still there....

I have also tried running at 2Mbit but it still hangs after about an hour so reducing the speed didnt work for me either...

I now have a backlog of three days to d/l & dont know when will be up & running at 10Mbit

recall2000 · 20-01-2006, 10:26

Jesus that was hard work. Eventually getting an engineer out. They wont acknowledge it's a firmware issue. I understand the call centre you get through to don't have visibility of some areas, but noone in NTL seems to talks to anyone else. I've had the problem for 3 days now, and they were asking me to turn off any firewall software and try again...ffs...let's see what happens now....