Emails being blocked by NTL - Page 3

~Dan~ · 22-01-2006, 02:55

I just discovered emails from yahoogroups had been bouncing since late november. (So that's why I had less crap to read, haha.) Have now logged into yahoo and am not receiving messages again through a non-ntl email address. I even had to sign up again to one group who must have thrown me off because of all the bounces.

~Dan~ · 22-01-2006, 22:14

A double post since it wonlt let me edit my post.

I've just had to leave all my yahoogroups and rejoin using a non-ntl email address. Changing the email address to receive emails in settings wasn't sufficient - I received emails but any replies I made (send using my ntl addy) never appeared on the lists.

I'd rather receive a dozen spams a day than have one important one get pilfered away by an overzealous spamfilter. NTL need to sort this out and fast.

Chris W · 22-01-2006, 22:17

Dan- have you logged onto ntl webmail and ensured that your spam filter settings are configured to let mail through? http://webmail.ntlworld.com/

jackclare · 23-01-2006, 16:17

Quote:

Originally Posted by jackclare

It is amazing. 5 or 6 days ago I went to town after receiving from NTL broadband support the usual nothing to do with us - up to Wanadoo (or words to that effect) and then they said it was a known problem and my complaint had been escalated. The engineers were working on it, should be sorted in 24 hours. After 24 hours was told that was wrong, takes up to 72 hours. To cut a long story short I rang after 72 hours and they said give it another day or two. So I said will give you until Monday. This AM my freeserve correspondent sent a test that came through, as did a receipt for my reply. Two more were sent to me but had not arrived at lunchtime.At 9pm I tried again and what did I receive, one from Saturday, one from Sunday an d two from today. They must have cleared the problem - I HOPE Will see what happens.

I must record the latest update on emails from Freeserve to my NTL address. For a whole week now they have been getting through. Will this go on? I hope so. It shows what a little persistence will do even with NTL. Have I spoken too soon?

~Dan~ · 24-01-2006, 00:10

Quote:

Originally Posted by Chris W

Dan- have you logged onto ntl webmail and ensured that your spam filter settings are configured to let mail through? http://webmail.ntlworld.com/

Thanks, I'll try it.

simbr · 25-01-2006, 12:56

Quote:

Originally Posted by jackclare

I must record the latest update on emails from Freeserve to my NTL address. For a whole week now they have been getting through. Will this go on? I hope so. It shows what a little persistence will do even with NTL. Have I spoken too soon?

ntl are working on the problem. Wanadoo mail should now be OK, since they only have three mail servers to worry about. Hotmail and Yahoo have a lot of servers and they are also hard to communicate with so it will take more time.

john_miles · 26-01-2006, 14:31

I wonder how many other providers NTL does block. All my mails from 'talktalk' account to ntlworld.com have been blocked for the last few weeks.

Its a bit of a shambles - I made several enquiries over a week: NTL first ignored me, then said they weren't doing this, then said that I would have to get recipients to contact them to get the service unblocked - what all twenty or so on my mail list ?

Email interchange is currently unregulated - so any provider can shut down whatever connections they like. At first I thought that a large provider could abuse its market position by making life difficult for smaller providers. But NTL seems to be blocking so many connections that it will only damage itself by offering poor service to its users.

jackclare · 26-01-2006, 15:01

Quote:

Originally Posted by john_miles

I wonder how many other providers NTL does block. All my mails from 'talktalk' account to ntlworld.com have been blocked for the last few weeks.

Its a bit of a shambles - I made several enquiries over a week: NTL first ignored me, then said they weren't doing this, then said that I would have to get recipients to contact them to get the service unblocked - what all twenty or so on my mail list ?

Email interchange is currently unregulated - so any provider can shut down whatever connections they like. At first I thought that a large provider could abuse its market position by making life difficult for smaller providers. But NTL seems to be blocking so many connections that it will only damage itself by offering poor service to its users.

You have been sent the standard reply by NTL. Try being persistent and insist on speaking to a supervisor - try late evening. Best of all find the server returning the mail and quote the number to NTL.

26-01-2006, 16:32

I always have issues with MSN / Hotmail email - it never arrives! - I've even tested it from my own account....just checked (since I forwarded some emails from hotmail to ntl yesterday) - found two delayed delivery reports...grrrrrr

guygamps · 01-02-2006, 09:13

I have just found this forum, for about a month my wife has been complaining that she hasn't been receiving e-mails from some of her brothers and sisters, these are e-mails they all send each other - (she's one of 7!). Anyway, I have now realised that all the missing e-mails are from hotmail accounts, the onese sent by family members using other e-mail systems are getting through. A search on the internet for answers last night led me to this forum. So here's the question. This thread is full of people confirmin that they too have had this problem, and full of peoples stories of the inadequacy of NTLs response in fixing it. Surely a forum such as this should have some sort of clout whereby representation can be made by the moderators of thus forum, that they are representing a large number of users. Forum members each individually complaining is getting nowhere.

An alternative suggestion is to start a letter writing campaign to BBC Watchdog.

One more person (me) calling NTL today after reading all the above messages isn't going to make any difference.

What do you all think.

Guy (new member of the forum)

zenone · 01-02-2006, 11:34

Not sure if this is the same sort of thing, but I can't send out emails to anyone except other ntl addresses. Keep getting Error 550: Code: 0x800ccc79. Have contacted ntl three times. The first time I was told it was my config that was at fault, but found not to be so. The second time I was told I had been blacklisted. Again not so as I can send to these people through the ntl webmail. The third time I was told it is a known issue and there is nothing I can do about it. The thing is when are ntl going to do something about it. I would like to send emails to my friends, or at least reply to them without having to go onto the web.

DaggaDagga · 01-02-2006, 12:22

How could any ISP justify blocking an entire server - especially from an ISP? This is bonkers.

Surely spam filtering could only work if the end user is in control. All it needs is a button within webmail that says "this is spam".

If my Hotmail account does block any mail then it goes into the "Junk Mail" folder.

I don't personally use any filtering on my Hotmail account, as I'd rather get spam than miss important mails. Unfortunately the NTL email account doesn't give me - a mere mortal user - the option to do this, as aunty NTL knows what's best. They really are clueless.

jackclare · 01-02-2006, 15:03

Quote:

Originally Posted by guygamps

I have just found this forum, for about a month my wife has been complaining that she hasn't been receiving e-mails from some of her brothers and sisters, these are e-mails they all send each other - (she's one of 7!). Anyway, I have now realised that all the missing e-mails are from hotmail accounts, the onese sent by family members using other e-mail systems are getting through. A search on the internet for answers last night led me to this forum. So here's the question. This thread is full of people confirmin that they too have had this problem, and full of peoples stories of the inadequacy of NTLs response in fixing it. Surely a forum such as this should have some sort of clout whereby representation can be made by the moderators of thus forum, that they are representing a large number of users. Forum members each individually complaining is getting nowhere.

An alternative suggestion is to start a letter writing campaign to BBC Watchdog.

One more person (me) calling NTL today after reading all the above messages isn't going to make any difference.

What do you all think.

Guy (new member of the forum)

I suggest that first of all YOU ascertain from the senders that the emails are being returned to them and ask them to quote the IP number and error number. Then check with the blocking firms. Some of them are:-
SpamCop blacklist: http://spamcop.net/bl.shtml
MAPS blacklist: http://www.mail-abuse.com/cgi-bin/lookup
Distributed Server Boycott List blacklist: http://dsbl.org - probably the most likely
Spamhaus blacklist: http://www.spamhaus.org/lookup.lasso)
When you have done that you will be able to tell NTL AND Hotmail the blocking server and expect them to take some action. DO NOT TAKE NO FOR AN ANSWER

guygamps · 02-02-2006, 11:11

I have checked at the senders end (on hotmail) what is happening. I visited my brother in law to see how he sends e-mails to my wife. He logged on to his hotmail account, and then sent her an e-mail from a "group" he had set up. We sent 4 test e-mails. One using the "group", one by manually typing her e-mail address, etc etc. We then logged out of Hotmail, and still on his PC I logged in to my spare Yahoo mail account, and sent her an e-mail from there. the ONLY one she got was the one sent via my Yahoo account, all four from her brothers Hotmail account were blocked. The faliure return notice from hotmail takes a day to arrive back at my brother in laws.

I hate Hotmail, so I think I will suggest that my wife opens a Yahoo mailbox account and uses that, its a far simpler and less cluttered interface.

Why oh Why is NTL blocking Hotmail users e-mails, and why have they not sent out a circular telling their customers that they will not be receiving e-mails that are sent to them from hotmail users. My wife has missed out on about 10 very important e-mails.

Guy

---------- Post added at 11:11 ---------- Previous post was at 11:07 ----------

When I checked those links they ask for an IP address of the server that I want to check... how do I find the IP address of the hotmail server that has been blocked by NTL.

Guy

jackclare · 02-02-2006, 12:17

Quote:

Originally Posted by guygamps

I have checked at the senders end (on hotmail) what is happening. I visited my brother in law to see how he sends e-mails to my wife. He logged on to his hotmail account, and then sent her an e-mail from a "group" he had set up. We sent 4 test e-mails. One using the "group", one by manually typing her e-mail address, etc etc. We then logged out of Hotmail, and still on his PC I logged in to my spare Yahoo mail account, and sent her an e-mail from there. the ONLY one she got was the one sent via my Yahoo account, all four from her brothers Hotmail account were blocked. The faliure return notice from hotmail takes a day to arrive back at my brother in laws.

I hate Hotmail, so I think I will suggest that my wife opens a Yahoo mailbox account and uses that, its a far simpler and less cluttered interface.

Why oh Why is NTL blocking Hotmail users e-mails, and why have they not sent out a circular telling their customers that they will not be receiving e-mails that are sent to them from hotmail users. My wife has missed out on about 10 very important e-mails.

Guy

---------- Post added at 11:11 ---------- Previous post was at 11:07 ----------

When I checked those links they ask for an IP address of the server that I want to check... how do I find the IP address of the hotmail server that has been blocked by NTL.

Guy

The server IP address should be in the rejection message in a form similar to 81.103.221.10