Connection Dropping - Help Please (long) - Page 3

Saneboy13 · 03-09-2005, 08:37

I have to say that I am getting a little concerned about so many people having connection problems

. Are you all in the same area or not? If you are all pretty much local then that's a good thing as it narrows down the possible cause, if you are not, then I think I better quit the company

. NOT

.

Aside from Sheppy's problem and a customer I spent an hour with yesterday, only to be told by them "Oh I forgot to mention, I have a Trojan on my PC", there is no other job I would really want to do.

Sheppy's problem is that of one that he just hasn't had the right person call round. But I have my fingers crossed that the guys in his area will call me first to discuss what I believe is the problem. Fingers crossed they will call me first, but I am sure Sheppy will insist they ring me when they arrive

SNAKEKIL · 03-09-2005, 09:34

It looks like it is all over the place, iam in the BN area.

Saneboy13 · 03-09-2005, 09:42

Quote:

Originally Posted by SNAKEKIL

It looks like it is all over the place, iam in the BN area.

BN area? could you elaborate a little for me please..

None^ · 03-09-2005, 10:32

CH64 here

I note you are in Swansea Saneboy13... I take it there is still tech support in the UK or was Manchester CS right in telling me there is none at all in the UK now

SNAKEKIL · 03-09-2005, 12:38

BN64 area, What i been is if you look in some of the fourm posts ie..

Network problems Tonight ?

Saneboy13 · 03-09-2005, 12:40

Quote:

Originally Posted by None^

CH64 here

I note you are in Swansea Saneboy13... I take it there is still tech support in the UK or was Manchester CS right in telling me there is none at all in the UK now

There is still support in Swansea. But getting through to them, you will have more chance of finding hen's teeth

jvn · 03-09-2005, 22:28

now that saneboy13 sounds like a very nice man, will start giving NTL a bad name if he carries on being so helpful like that!

None^ · 04-09-2005, 01:54

NTL are the best internet provider i have had.

The only thing that pushes me away a little at the mo is the non-UK tech support. I understand it is necessary in terms of cost etc, but at the end of the day, i wonder if this element does them any good at all in the popularity stakes

theman · 04-09-2005, 10:03

Quote:

Originally Posted by Saneboy13

Hi Sheppy,

I have just sent you some other suggestions to look at and try. If you fail with those, can you tell me what area you live in and when I get in to work tomorrow I will see if I can contact an engineer myself and get his views and a bit more info. on what they have tried/done themselves

__________________

i find a certain time of day my connection drops and i cant get e.mail.

sheppy99 · 08-09-2005, 09:28

Its been several days since I started this thread so I thought I'd update it on progress.
The v helpful Saneboy13 has diagnosed a network fault and a non network eng has been out for a chat last monday. He then passed the fault on to network support who to my knowledge haven't done anything. I still get many dropouts per day and there's no end in sight. :-( Anybody know how I can move things forward? Its been going on for months....

tweetiepooh · 08-09-2005, 10:48

I seem to be suffering a similar problem in SO22 though I connect via Samsung STB on 3Mb service.

Tests from ntl techies show some odd things on the STB including a problem with Popular Values SNMP Poll. Spent long time on support line to India went through the mill trying to explain that the PC is dual boot and I am not always in XP so it's not likely to be a virus/trojan. Also that most service is OK most of the time. These problems only started about 2 weeks ago. That I was advised to tell them .... and can this be passed to 2nd/3rd line please. CS tell me that they can ping things fine, that there is no packet loss and the problem is because games servers squeeze their packets. More likely is that games use UDP (connectionless) and a constant stream of data and so loss in bits of it are noticeable. TCP will retry and other streamed stuff like radio is buffered and maybe you get a click or short pause. Annoying but not critical.

Symptoms:
Games drop out eg Halo.
Downloads can be a tad slow.
Browsing can be a little jerky - delay in starting to receive page.

Setup
= wire - wireless

PC===switch===bridge-----router====STB
wireless is about 6m line of site with a thin partition wall between.

long term ping test to router - 0% loss (various packet sizes).
wireless is Belkin and router is PreN MIMO device. WAP on etc.
also tried with wire from switch to router and dropping switch.

Occassionally when I see internet problems I will also see sync light on STB flashing. Don't seem to totally loose all service though.

Eventually had an engineer out who "turned down power" on STB/network (I wasn't there). This has not helped.

Elwell's BB speed tool shows pings mostly OK, sometimes on some servers slow but not a problem. Download speeds vary from 512k to 2.8M. Packet loss between 0 and 62% depending on servers. Usually between 0 and 4% but any packet loss is a problem.

Nuria shows downloads 1.5-2.8M, upload 240-280k, gaming 0.000 to 0.350, can't remember browsing speed but there is some variation there.

I did a ping to the gateway address, shown in router, and saw some packet loss with larger packets (ping -s 1472).

Also getting help from Belkin as I upped the firmware on both bridge and router but that doesn't seem to be the issue.

Unwilling to bypass router entirely as not want to expose PC to net and I can't see how that would help as it has been fine with it in place so far and nothing has changed. No new phones, microwaves etc.

sheppy99 · 08-09-2005, 17:44

Yeehaa, just spoke to an ntl tech on the phone from the UK, he could see my modem wasn't communicating properly with the UBR and a network tech is booked for tomorrow morning - RESULT!!!!!!!

SNAKEKIL · 08-09-2005, 17:50

Iam still haveing the same thing in the BN64area.. whould be nice to know way we are all getting the same fault.. or is it a network fault

daviopolo · 08-09-2005, 18:40

Its the same problem as me did it work well over the recent bank holiday ? I'm convinced they are sharing connections out somehow. Where I work we use palmtops on a network with a web-based comms screen, we have to give each device its id and if you accidently give 2 devices the same id they work but compete against each other, when one is on the other is off and vice versa. Also if you send a message to one it can go to both but mostly they take it in turns to be online. The devices work pretty much the same way as assigning ip addresses.
Its an ntl issue not your modem.

None^ · 08-09-2005, 18:57

Just an update to my connection dropouts....

Engineer called Monday.. Ran a test on the modem and found the power level fluctuating. He upped it to the maximum it could be. He said after doing that there was nothing he could physically do, he said it seems LOTS of people are having these dropout issues at the mo, particularly gamers... I was thinking that this could be my problem.

But...

Still getting the same 5 second dropouts

Phoned Tech Support and got through to Swansea ( Yayyy they DO exist

) who looked in-depth at my PC side.... Nothing found. Another engineer is booked for Friday PM.

I'll post again if anything is found