120M : Speed issue in Swansea

[morrk]

Originally Posted by Martin Dee 11

It may take 2-4 working days for a reply

That's fair enough, the person who advised me to make to thread is calling me back at 11 on Monday anyway. I'm just hoping that it can attract others to report the fault, so it is taken seriously to be honest.

[morrk]

Time is 1 hour out, actual time 19:53

[morrk]

Something is different tonight.

I've had this since not long after 8. I've left it until now to post in case things changed.



Again, actual time is 1 hour slow.

[bayonet]

Here's my wireless just now

he speed to your device is 11.3 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.
Cabled test was 9.38 download

[morrk]

Yeah, same again tonight mate.

Maybe our problems were alleviated by women wearing daffodils on their heads at the rugby.

Over usenet SSL I am currently getting 100Mb/s

To the poster that mentioned about protocols earlier in the thread, do you really thing that HTTP is 5 times less robust than SSL traffic on 563?

Thought not.

Either our HTTP traffic is being shaped, or somebody made a proper bollock when implementing protocol shaping for this area

Originally Posted by morrk

Would anybody in the know have heard of anything going on in Swansea over the last fortnight or so?

My service is perfect between the hours of midnight and 7ish pm but for that 5 hours, every evening, between 7 and 12 my download speed drops to virtually dead on 5Mb when I pay for 152Mb. Upload and ping seem to be completely unaffected by what ever is going on.

I've been on the phone with TS and CS every day since the problem occurred and know as much as I did then. I no longer have any faith in 150 or 151, have been promised a multitude of callbacks to have received a grand total of 0 including a promised callback from an off-shore manager this evening. It took 8 days of calling in before a fault was even raised for me.

I'd really appreciate somebody telling me what's occurring with my line/account before I throw this service out of the window.

Thanks guys for any help with this

Loads on here (the VM fan boys) will jump in and tell you that it's your equipment, that VM is perfect, sunshines out etc.

The reality is the network is creaking at the seams and they plan to attempt to double it again.

[morrk]

Originally Posted by OhReally

Loads on here (the VM fan boys) will jump in and tell you that it's your equipment, that VM is perfect, sunshines out etc.

The reality is the network is creaking at the seams and they plan to attempt to double it again.

I'm fully aware of what's going on mate. I was a level 2 in Swansea for 5 years and have worked as an infrastructure consultant for about 10 since leaving them.

I don't deal with mega fat pipes anymore but do deal with virgin as a business sense and something really don't add up here.

Never mind anyway, I'll be off for free after 30 days and will be glad to go after the shower I've experienced over the last few weeks.

My opinion regarding the forthcoming upgrades:

Give me what I pay for 24/7 before begging for more customers with a speed increase you cannot possibly deliver!

[bayonet]

Off my wired connection

The speed to your device is 106.3 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.
If you're expecting faster speeds, our Top Tips may be able to help.

[Ignitionnet]

Originally Posted by morrk

Give me what I pay for 24/7 before begging for more customers with a speed increase you cannot possibly deliver!

Show them the part of your contract that indicates you're paying for 152Mb 24x7 and I'm sure they'll reconsider.

Your public domain content Usenet usage, as everyone's binary usenet usage is always entirely legit , is probably using more download threads than the speed test, hence gets a bigger share of bandwidth during congestion conditions, and/or was set up with different parameters.

With your experience I've no doubt you're very aware of TCP congestion control and how multiple flows can influence perceived performance.

57% utilisation of the downstream channels should leave you easily able to max out your 152Mb so if the numbers you were given were correct this shouldn't be causing your issues.

For traffic management to just affect one small section of Swansea while leaving the rest untouched is unlikely. Most of the intelligence is deeper into the network.

---------- Post added at 13:22 ---------- Previous post was at 13:17 ----------

Originally Posted by OhReally

Loads on here (the VM fan boys) will jump in and tell you that it's your equipment, that VM is perfect, sunshines out etc.

The reality is the network is creaking at the seams and they plan to attempt to double it again.

I'm far from that but changing the record would be good. There are clearly performance issues in some areas, this is well known, however you're no better than 'the fanboys' with sweeping generalisations about how the entire network is in bits.

Not exactly peak but not exactly off-peak either:



I appreciate that in your world that person is the only person out of the 4 million who is actually receiving decent speeds and the rest of the customers are masochistic idiots putting up with abysmal service because you are.

If you're so unhappy vote with your wallet. It's what I always do and indeed did as recently as a fortnight ago. Far more constructive, rewarding, and effective than sitting on online forums ranting and raving.

[bayonet]

No change I see

The speed to your device is 8.7 Mbps Unfortunately our test is not returning enough data to pinpoint any problem.

Think Broadband was a little better at 20 meg...........whoopee

[bayonet]

[morrk]

I should remember to stay away from my keyboard after beer to be fair, apologies for the rant. VM have just really been pushing my buttons this last couple of weeks.

I received an email over the weekend to provide feedback on the service I've received, filling that in relieved the stress no end

I was due a call back at 11 today but I'm in Kent with the misses and got no phone signal. Typical!!

[Ignitionnet]

Originally Posted by morrk

I should remember to stay away from my keyboard after beer to be fair, apologies for the rant. VM have just really been pushing my buttons this last couple of weeks.

As the moderators and any long time members here can attest I have done way worse

All good, and I entirely appreciate the frustration having been there myself a couple of times.

[morrk]

Originally Posted by Ignitionnet

As the moderators and any long time members here can attest I have done way worse

All good, and I entirely appreciate the frustration having been there myself a couple of times.

Thanks mate, appreciated. I usually have a 2 beer rule but that seemed to go out the window

To make matters better, my phone magically came to life and I got my call back. Wanted to know about changes since Friday night as the line cards were restarted. Reported my findings and also Bayonets from last night as I wasn't at home.

The incident has gone back to networks and I'm getting another call back on Wednesday with any available updates.

Looks like the train has left the station choo choo

[qasdfdsaq]

Originally Posted by morrk

Again, actual time is 1 hour slow.

Time is perfectly correct. You forgot to read the timezone.