Dial Up : Just been told Can't Add Broadband to my phone Package

[qasdfdsaq]

Originally Posted by Ignitionnet

There is for VM. No-one likes having obsolete products in their billing system.

In that sense the new packages are counter-productive...

There's always going to be a small minority unwilling to move of their own accord so unless they go round forcefully moving those people onto new products they're just increasing the number of obsolete products that they have to keep in their billing system.

---------- Post added at 13:11 ---------- Previous post was at 13:10 ----------

Originally Posted by BenMcr

There have always been exclusions.

For instance Talk Anywhere has never been available with the top VIP bundle, even going right back to the original one from 2007.

That's just saying 'It's not a drawback because we've been doing it since 2007'...

[BenMcr]

Originally Posted by qasdfdsaq

In that sense the new packages are counter-productive...

There's always going to be a small minority unwilling to move of their own accord so unless they go round forcefully moving those people onto new products they're just increasing the number of obsolete products that they have to keep in their billing system.

All depends if the costs to change those remaining on a package outweigh the benefit of forcing everyone off it. Generally it's done by momentum as in this case i.e. you can keep the package until you want to change something.

I'd also point out we're 32 posts into a discussion about it for one person. Now times that sort of 'why' questioning by however many customers may be on retired service of whatever description and you'd send the call centres into meltdown.

That's just saying 'It's not a drawback because we've been doing it since 2007'...

It was done before that, but as we are talking about Talk Anywhere for an ex-ntl customer, it wasn't available to much before the change to Virgin Media, so it was most relevant.

[qasdfdsaq]

Originally Posted by BenMcr

All depends if the costs to change those remaining on a package outweigh the benefit of forcing everyone off it. Generally it's done by momentum as in this case i.e. you can keep the package until you want to change something.

It's still not going to allow you to remove the obsolete product from the billing system until all customers are off it. Even if your 'momentum' convinces 99.9% of customers to move off, there'll still be some left who either don't know or don't care what package their on - or even don't know they have a VM service or who's paying their bill.

[BenMcr]

Originally Posted by qasdfdsaq

It's still not going to allow you to remove the obsolete product from the billing system until all customers are off it. Even if your 'momentum' convinces 99.9% of customers to move off, there'll still be some left who either don't know or don't care what package their on - or even don't know they have a VM service or who's paying their bill.

Correct. Virgin Media have already been through that with analogue TV.

But the momentum of prior package change rules will mean that any forced change will impact the minimum number of customers it possibly can.

[qasdfdsaq]

Originally Posted by BenMcr

But the momentum of prior package change rules will mean that any forced change will impact the minimum number of customers it possibly can.

Ah. Good point. Hadn't thought of it that way.

[zee123]

I'm about to sign up to TalkTalk Fibre, tried calling Customer Services again but after being cut off twice the last person pretty much said there wasn't much point in helping me barbecue they wouldn't get commission.

[jb66]

[qasdfdsaq]

WTF

[zee123]

because not Barbeque DAMN Auto-Correct Lols

[zee123]

Just to update the thread and stop it from dying lols I signed up with TalkTalk but after failing to find anyone who had a good word to say about them I decided to cancel my order. I am now about to sign up with Plus Net Fibre

[pip08456]

Originally Posted by zee123

Just to update the thread and stop it from dying lols I signed up with TalkTalk but after failing to find anyone who had a good word to say about them I decided to cancel my order. I am now about to sign up with Plus Net Fibre

At least with Plus Net you'll have UK support if needed.

[zee123]

DOnt VM have UK Support?

[Kushan]

On occasion.

[General Maximus]

you have a wirus sir

[qasdfdsaq]

omigod isitebola? amigonnadie?