Help - new Tivo & Superhub installation - Page 3

spiderplant · 19-01-2015, 11:37

Quote:

Originally Posted by Osem

Ps - why are the TIVO display lights sooooooo dim?

To save power. Although the saving is less than a Watt, multiply by 2.5 million TiVos and it makes a big difference.

Stephen · 19-01-2015, 11:53

Quote:

Originally Posted by Osem

Ps - why are the TIVO display lights sooooooo dim? We can hardly see them.

People used to moan that the display on the V+ HD was too bright lol.

It would be better if there was a 3 step brightness choice, two of my TiVos seem to have brighter LEDs than the other. Think its between the two makes of boxes.

Osem · 19-01-2015, 12:01

TVM guys.

Ours is a Samsung 500mb box and honestly in daylight, the lights are invisible and at night they're only just. Not a major issue however.

As regards using the old the modem, it's a cheapish Netgear wnr1000 v.3 (N150) so would reconnecting that adversely affect the wireless speeds?

nomadking · 19-01-2015, 12:54

You could still use the superhub wireless as well as using your old router for the wired connections. It would mean setting up your wireless devices to connect to the superhub instead of your old router.

qasdfdsaq · 19-01-2015, 13:15

Quote:

Originally Posted by spiderplant

To save power. Although the saving is less than a Watt, multiply by 2.5 million TiVos and it makes a big difference.

While on the other hand they put ridiculously bright lights on the Superhub 1 and make it take 5 watts more power than it needs. Multiply that by 2.5 million Superhubs and any savings from TiVos are wiped out a dozen times over.

---------- Post added at 13:15 ---------- Previous post was at 13:14 ----------

Quote:

Originally Posted by Osem

As regards using the old the modem, it's a cheapish Netgear wnr1000 v.3 (N150) so would reconnecting that adversely affect the wireless speeds?

The Superhub's wireless should theoretically be up to twice as fast as your old router.

jb66 · 19-01-2015, 16:02

A Cisco tivo has bright leds

Osem · 19-01-2015, 20:02

Thanks guys.

Does anyone know what I'm supposed to do with my old modem and STB? The CS rep I talked to said they'd send me details of what to do with it but I haven't had anything yet.

SnoopZ · 19-01-2015, 20:38

Quote:

Originally Posted by Osem

Thanks guys.

Does anyone know what I'm supposed to do with my old modem and STB? The CS rep I talked to said they'd send me details of what to do with it but I haven't had anything yet.

For me there were instructions and shipping details in the box for my SH2ac that got delivered to ship my old modem back.

nomadking · 19-01-2015, 21:09

When ordering over the phone, I was told I would be sent details later. A month on, I still haven't received anything.

Osem · 19-01-2015, 21:53

Quote:

Originally Posted by nomadking

When ordering over the phone, I was told I would be sent details later. A month on, I still haven't received anything.

Not just me then.

BenMcr · 19-01-2015, 22:39

Quote:

Originally Posted by Osem

Thanks guys.

Does anyone know what I'm supposed to do with my old modem and STB? The CS rep I talked to said they'd send me details of what to do with it but I haven't had anything yet.

What was your old modem and STB?

You should either have a returns label in the pack to send back the kit if Virgin Media want it back, or instructions on your local recycling centre that accept electrical kit if they don't (WEEE takeback scheme)

nomadking · 19-01-2015, 22:45

It's not just a matter of putting it in an envelope and in a post box. A courier would have to be involved.

BenMcr · 19-01-2015, 22:47

Quote:

Originally Posted by nomadking

It's not just a matter of putting it in an envelope and in a post box. A courier would have to be involved.

Returns are via Collect+ in the box the new kit came in.

If for whatever reason you've got kit that VM want back and you don't have a returns label then Customer Services can arrange for a replacement label to be posted out.

heero_yuy · 20-01-2015, 09:27

Quote:

Originally Posted by Osem

Not just me then.

Same thing here when I got the self install HD upgrade, they said they'd send me details of what to do with the old Samsung STB that was working fine. Still waiting months on.

Osem · 20-01-2015, 10:12

Quote:

Originally Posted by BenMcr

What was your old modem and STB?

You should either have a returns label in the pack to send back the kit if Virgin Media want it back, or instructions on your local recycling centre that accept electrical kit if they don't (WEEE takeback scheme)

It's a Samsung STB and ancient cable modem. I was told I'd be contacted after the installation and be advised where to take the old kit to be returned to VM. There was no returns label in the box.