V+ : Customer service phoned me ref: Contract renewal

[trickytree]

I have been on VIP since I joined Virgin 5 years ago however and this is Virgins biggest failing I find......they change the package but don't change your package.
So it now comes with a Tivo if I had not called up you would not have a Tivo.
You now get a better phone package as you get all calls included including mobiles again if I had not called up to get that changed they would not have changed it.

If I have signed up for a VIP bundle and Virgin want to change that bundle that change it for all on it not the ones that realise it's changed and call up or the ones that join after.

[yorkshireborn]

HD and +1's are not new channels and the new channels that have come have been (in my eyes) 3rd rate.
I think VM have fallen way behind in the tv side of things I remember when virgin had the best catch-up and on demand of any other company but last I looked sky with their on-demand and catch-up blow virgin out of sight
im sure the VM fans will defend them but for me as a viewer VM are failing.

[Superblade7]

Originally Posted by yorkshireborn

HD and +1's are not new channels and the new channels that have come have been (in my eyes) 3rd rate.
I think VM have fallen way behind in the tv side of things I remember when virgin had the best catch-up and on demand of any other company but last I looked sky with their on-demand and catch-up blow virgin out of sight
im sure the VM fans will defend them but for me as a viewer VM are failing.

I am personally very happy (as are many on here) with VM's selection of TV channels. Yes, I would like Sky Atlantic SD & HD and Universal HD but other that that they have every channel I watch. Other people (like yourself) probably have some other channels they would like to see on VM.

But at the end of the day, it's good for consumers to have competition and choice of providers. If you don't like VM's selection of channels then it is open to you to switch to Sky, BT, Freesat, etc.

It would be boring if every service was identical!

[DaMac]

I don't agree, if all the content was available from all the providers then maybe we could actually start to see competition on prices.

[andy_m]

Originally Posted by DaMac

I don't agree, if all the content was available from all the providers then maybe we could actually start to see competition on prices.

Or actually no reason for any of them to be competitive on price.

[saabmania2]

Originally Posted by yorkshireborn

HD and +1's are not new channels and the new channels that have come have been (in my eyes) 3rd rate.
I think VM have fallen way behind in the tv side of things I remember when virgin had the best catch-up and on demand of any other company but last I looked sky with their on-demand and catch-up blow virgin out of sight
im sure the VM fans will defend them but for me as a viewer VM are failing.

Exactly but for BB I will stay with Virgin for all services for at least another 12 months and for the fact they have just given me a really cheap deal it's not worth me moving, Just hope they get BT Sports now have the people sorting out this deal all gone on holiday

[the_pidgeon]

Fox > Sky Atlantic

[Khenryashley]

Originally Posted by Khenryashley

I have had 2 phone calls lately for VM customer service asking me to renew my contract.(runs out in 2 weeks) I currently have the VIP package with everything plus 2 additional boxes.
The carrot they dangled me was £3 off my line rental for 3 months.
(yes I had a good laugh too)
I asked why they have never called me in previous years.
His answer was "it's something new they were doing".
Forgive me for being sceptical but I am thinking this is a rather cheap ploy to stop people from jumping ship if they don't get BT sports.
My viewing habits are mainly around Football so until they confirm they are getting BT sport I will not be renewing.
I will then look into which way is going to be the cheapest to view all the football.
I politely told him where to go. He was a nice chap though.

Cheers
Ash

Following on from my call from VM above I have now just had a visit from a SKY rep. (used to be with sky for years - must be targeting ex customers ).
He give me the usual patter about me being an ex valued customer and would I be interested in coming back to SKY.

The offer was Half price for 6 months (everything half price)
Included
3 boxes HD +
The complete bundle TV (everything)
Sky fibre Unlimited. (40 meg) estimate (currently on 60 meg with vm)
Sky talk anytime.
The price after six months is pretty much on par with what I am paying now.
(only a couple of pound difference)
BT sports would be £10 extra though

I would have to pay £199 for one of the extra boxes. (the 3rd box i would use the one I have from when I was previously with sky)

Basically my 6 months half price savings are £360
less £199 for extra box + £120 for BT sport for the year
So I am looking at £40 savings and I will be able to watch BT sports / sky sports(all hd) and all the football which is my main goal.

I was waiting for the hards sell like if you sign up today you get this offer but he's coming back on Friday to see me again once I've looked the offer over.

[gus0898uk]

I had a call from VM last week saying that my contract finishes in a few weeks and did I want to sign up again, Nice chap and I told him that I wanted to see what happens with the BT sport, so they are ringing back in a week or two.
On saturday I worked out that having Sky Sports for 30 days will not cost me much more than going to the pub to watch the 3 Lions tests so I pressed inumerable buttons and Voila, I had Sky Sports within 2 minutes without speaking to anyone.
Of course I will probably keep it longer with the Ashes coming up. :-)

Next winter I am more interested in watching the Aviva premiership rugby more than the footy, so I will need to sort something out.

[moriath]

Originally Posted by Khenryashley

Following on from my call from VM above I have now just had a visit from a SKY rep. (used to be with sky for years - must be targeting ex customers ).
He give me the usual patter about me being an ex valued customer and would I be interested in coming back to SKY.

The offer was Half price for 6 months (everything half price)
Included
3 boxes HD +
The complete bundle TV (everything)
Sky fibre Unlimited. (40 meg) estimate (currently on 60 meg with vm)
Sky talk anytime.
The price after six months is pretty much on par with what I am paying now.
(only a couple of pound difference)
BT sports would be £10 extra though

I would have to pay £199 for one of the extra boxes. (the 3rd box i would use the one I have from when I was previously with sky)

Basically my 6 months half price savings are £360
less £199 for extra box + £120 for BT sport for the year
So I am looking at £40 savings and I will be able to watch BT sports / sky sports(all hd) and all the football which is my main goal.

I was waiting for the hards sell like if you sign up today you get this offer but he's coming back on Friday to see me again once I've looked the offer over.

Seems a bit **** to me especially once you go up to full price

[Khenryashley]

Originally Posted by moriath

Seems a bit **** to me especially once you go up to full price

Why.
For 12 months I will be getting all the channels (including BT sports) and other non VM channels (sky Atlantic)for less than I am paying now over 12 months.
Slight reduction in BB speed but i can live with that.

After 12 months I can see whats on offer again.

Whats **** about that