SD Call centre staff refusing to compensate disabled customer. - Page 3

RichardCoulter · 08-05-2013, 18:38

Quote:

Originally Posted by RobboEdin

Is the OP serious? Surely he could have given his remote to his friend for a few days....

I couldn't have done as you suggested as I don't live near to him and have disabilities myself

GrimUpNorth · 08-05-2013, 18:40

Quote:

Originally Posted by RichardCoulter

.....When I realised that the employee was trying to be deliberstely vexatious and awkward......

Now I didn't hear the call, but knowing your antagonistic posting style I wouldn't be surprised if the vexatious and awkward shoes were actually on the other feet.

Oh and playing the disabled card is bad, and wishing ill on others is pretty much a low as you can get. If I was the 'senior manager' you know I'd be asking you not to waste my time with such calls again.

Cheers

Grim

RichardCoulter · 08-05-2013, 18:47

Quote:

Originally Posted by Derek

So your friend gets a new remote free of charge. He gets it within a day but the CSR had to say it might be a few days to cover any delays with the mail and you think that compensation is due even when the service itself is working perfectly OK?

I think you need to seriously lower your expectations.

Report them for doing their job? Back when I worked for NTL I wouldn't of offered compensation in a similar case.

The agent too thought that he was doing us a favour by sending out a free remote. I had to remind him that the equipment belonged to VM and that they were legally obliged to repair or replace faulty equipment in this scenario.

I was originally told that it would take 5 days to replace, so was working on that basis.

It was only reduced to next day delivery after intervention by a manager.

In the circumstances, the service was useless to my friend without the remote control.

---------- Post added at 17:47 ---------- Previous post was at 17:43 ----------

Quote:

Originally Posted by Sirius

Can i have compensation for the fact my tivo box is humming all the time ?

Mean while in the real world we all live in apart from some it seems there are much more serious and real problems to deal with.

I now await the standard threat and the addition of a flashing indicator at the top right of the forum.

Of course there are worse problems in the world than a lonely disabled man losing his only source of entertainment and company.

Going by your attitude, anything less than a life and death situation should never be resolved

I have never threatened you- do not say this again.

RichardCoulter · 08-05-2013, 18:48

Quote:

Originally Posted by Sirius

Can i have compensation for the fact my tivo box is humming all the time ?

Mean while in the real world we all live in apart from some it seems there are much more serious and real problems to deal with.

I now await the standard threat and the addition of a flashing indicator at the top right of the forum.

Of course there are worse problems in the world than a lonely disabled man losing his only source of entertainment and company.

Going by your attitude, anything less than a life and death situation should never be resolved

I have never threatened you- do not say this again.

Derek · 08-05-2013, 18:48

Quote:

Originally Posted by RichardCoulter

The agent too thought that he was doing us a favour by sending out a free remote. I had to remind him that the equipment belonged to VM and that they were legally obliged to repair or replace faulty equipment in this scenario.

I was originally told that it would take 5 days to replace, so was working on that basis.

It was only reduced to next day delivery after intervention by a manager.

In the circumstances, the service was useless to my friend without the remote control.

*sigh*

If the CSR had initially tried to charge you for the remote then you might have a point, as it was your friend was getting one free of charge anyway and by the CSR telling you it was a goodwill gesture in most people it creates a little bit of empathy.

Similarly most people will say that something takes a couple of days to get delivered just in case there is a delay. If you are expecting something in 5 days and it comes in 1 then again you start to feel good about the company and might consider giving them positive word of mouth or decide to spend more money with them.

The manager won't have done anything different other than possibly checking the order for the remote had gone through.

andrewbrown · 08-05-2013, 18:51

Quote:

Originally Posted by RichardCoulter

In the circumstances, the service was useless to my friend without the remote control.

But was that the responsibility of VM? And if not, why would you request compensation?

Sirius · 08-05-2013, 18:52

Quote:

Originally Posted by RichardCoulter

Of course there are worse problems in the world than a lonely disabled man losing his only source of entertainment and company.

Going by your attitude, anything less than a life and death situation should never be resolved

I have never threatened you- do not say this again.

Why did you feel you had post that twice and yes you have in a pm. One which i had to send to the admin of this forum.

Doug P · 08-05-2013, 18:52

Quote:

Originally Posted by Sirius

Why did you feel you had post that twice and yes you have in a pm. One which i had to send to the admin of this forum.

Not good to hear....

Derek · 08-05-2013, 18:54

I think we can leave any personal issues people might have to one side, any abusive PM's, Reps or comments will be looked upon in a dim light.

Sirius · 08-05-2013, 18:56

Quote:

Originally Posted by Doug P

Not good to hear....

I deleted it after reporting as i have more important issues in my life. Nuff said.

Doug P · 08-05-2013, 18:56

Quote:

Originally Posted by Derek

I think we can leave any personal issues people might have to one side, any abusive PM's, Reps or comments will be looked upon in a dim light.

Thank you for underlining this.

Sirius · 08-05-2013, 18:58

Quote:

Originally Posted by Derek

I think we can leave any personal issues people might have to one side, any abusive PM's, Reps or comments will be looked upon in a dim light.

Going to stay out of this thread now before i burst a blood vessel.

RichardCoulter · 08-05-2013, 19:00

Quote:

Originally Posted by Bogof

The ridiculous thing is the fact your "friend" doesn't have his box up where he can reach it, that's what anyone else would do. Have the STB install on a shelf that makes reaching it possible.

What happens if it freezes or needs a reboot? Will VM be liable for that? This story is the biggest load of cock crap I have ever read. What if he drops his remote? I assume he has no friends and lives completely 100% alone and does not communicate with his neighbors, who I'm sure would of been happy to pop round an change the channel once or twice a day.

Sounds like someones batterys died and he didn't want to pay for new ones. I hope your friend is returning the faulty remote? An why didn't you pop round to change the channel for him OP?

You start with a fair point. The reason that my friend has not had the box put onto a shelf is because the local authority have put their plug sockets halfway up the wall. They say this is to stop children from putting their fingers into live sockets, but this is also handy for the disabled.

Assumption are seldom helpful or true, but you are correct in that he lives alone and, apart from the odd visit by myself, his only visitors are NHS staff.

He does not speak to his neighbours as they cannot speak English and he has had to call the police after fighting in the communal hall.

Your comment about batteries is too puerile to respond to.

I live too far away to go round myself..

He will not be returning the faulty remote as the accompanying letter said not to, but advised him to recycle it.

He's going to keep it and I will take it with me next time I go up as I have a TV that I need to take to the recycling pant.

multiskilled · 08-05-2013, 19:13

Quote:

Originally Posted by RichardCoulter

His response was to ask what was wrong with the remote, I explained that I had no idea as it was not one of my fields of expertise. We then got into a drawn out and protracted discussion about the remote and it's problems with functioning!

I believe that this was being done to try and place the blame on the customer, in an attempt to make the transaction chargeable.

I believe he was asking to see if it was a simple fix ie flat or wrongly inserted batteries.The number of customers I go to where this is problem you wouldn't believe.

What I can't understand Is why you couldn't check this and if not the case at least manually put the box onto a channel he could watch.

I also think the high up friend at virgin will not be friend for long if you keep ringing him up with trivial complaints and demands for compensation.

08-05-2013, 19:16

I think Richard coulter is harmless, look at any forum he goes on you'll see you have to take him with a pinch of salt. From the stories of his many staff he employees an various companies.

I think ( and mean no disrespect) he is a fantasist but won't really harm anyone, at worst he is a harmless fool,