125M Just got a warning letter - Page 3

kwikbreaks · 13-07-2012, 06:41

I think they had to stop sending the threatening letters if they wanted to continue to advertise unlimited downloads. Clearly the ASA decided it's difficult to download an unlimited amount if your ISP has pulled the plug after a few hours of downloading.

qasdfdsaq · 13-07-2012, 09:03

I don't see how the above letter is in any way threatening, so it looks like they did stop, whether they were asked to or not I don't know.

Taf · 13-07-2012, 12:02

Quote:

Originally Posted by Taf

I had the same communique by email 2 days ago

Hard copy letter arrived today.

shenfrey · 13-07-2012, 14:46

I'v downloaded more then 20GB in a single day before (Mainly from Steam when Iv done a format) and never had a letter from Virgin. I also download alot everyday, probably <5GB a day. Sometimes Its more, not to often though.

EDIT: I am downloading 16GBs now as we speak, The Witcher 2 from steam.

qasdfdsaq · 13-07-2012, 18:53

Pfft I used to do 600GB a month

shenfrey · 13-07-2012, 21:39

I suppose now they have traffic management in place for all packages, its alot easier to get noticed. It was good whilst it lasted.

kwikbreaks · 14-07-2012, 09:06

It probably depends a lot on when the downloading is done. A while back on 50Mbps the STM would take you down to 12.5Mbps but now on a doubled 50Mbps you can download at 50Mbps all the time which must have a bigger inpact on the puny pipes most areas still have - mine has 5 downstreams or 250Mbps and a single user chewing 20% of that at peak time must be bad news for the other 200+ trying to use the service.

I did one experiment to check if 15:00 - 16:00 really is STM free (it isn't) but for the most part I kick off big downloads just as I'm off to bed.

shenfrey · 17-07-2012, 19:42

Just for frame of mind, what did the prior 'threatening' letter read?

philipp · 19-07-2012, 08:50

Quote:

Originally Posted by dex77

OLD WAY's? I thought this was there policy for anyone who goes over there limit!? anyways I'll type the jist of it..

Dear Mr...

WANT A FASTER BROADBAND SERVICE IN THE EVENING? READ ON!

As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy.

then the letter goes on to giving me a few tips on managing my broadband performance...

1. move 'non time critical' usage to after midnight.
2. Make sure my PC's security is upto date & active.
3 Make sure my wifi is secure
4. Other members of your household eating up your connection.

they elaborate on the points above.

I have no idea how much download is too much so am worried that I might get another letter!..

I see they have timeshifted when you should move your downloads from 9pm to midnight. See http://help.virginmedia.com/system/s...al%20use%20FAQ

by the way, if you hit stm everyday you will break this detrimental usage thing. It could be you are just downloading between these times and thus hitting the letter stage.

Peter_ · 19-07-2012, 09:05

Quote:

Originally Posted by philipp

I see they have timeshifted when you should move your downloads from 9pm to midnight. See http://help.virginmedia.com/system/s...al%20use%20FAQ

by the way, if you hit stm everyday you will break this detrimental usage thing. It could be you are just downloading between these times and thus hitting the letter stage.

Where exactly does it mention Midnight in that link as I think you have misread it as all it states is the below.

Quote:

What is an acceptable level of usage?

We do not have a defined acceptable usage figure as it depends on whether an individual’s use of their connection is affecting the service of other customers in their local area. All we’re asking is that you think about what’s causing these high levels of traffic between 0900 and 2100 and move that heavy traffic to the off peak period (i.e. to between 2100 and 0900 daily).

30Mb and above

20Mb and below

philipp · 19-07-2012, 09:30

Quote:

Originally Posted by Peter_

Where exactly does it mention Midnight in that link as I think you have misread it as all it states is the below.

30Mb and above

20Mb and below

It doesn't. But in their warning letters before the original poster and taf it says their peak time is now mid-day to midnight and not 9 to 9.

"As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy (you can review this policy at virginmedia.com/traffic)."

http://www.cableforum.co.uk/board/35452036-post26.html

So their policies say one thing but their warning letters say another.

Peter_ · 19-07-2012, 09:33

Quote:

Originally Posted by philipp

It doesn't. But in their warning letters before the original poster and taf it says their peak time is now mid-day to midnight and not 9 to 9.

As their own site still says 2100 to 0900 the letters are wrong and they would be incorrect in sending any such letters out as they could be sued for doing so or for disconnecting you as that is enough evidence to prove them wrong.

smallclone · 19-07-2012, 13:34

Quote:

Originally Posted by Milambar

In fact, I've already downloaded 32GB today according to the superhub

How do you check this in the superhub settings?

cook1984 · 24-07-2012, 22:52

Quote:

Originally Posted by dex77

As you may know with Virgin Broadband we don't limit the amount that you can download. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection (daily between mid-day and midnight) at our busiest network time and this may have resulted in your connection being managed under our traffic management policy.

Sorry, but LOL! I just had to pick this one up.

"As you may know with Virgin Broadband we don't limit the amount you can download... except when you download stuff, then we limit it. Perhaps you could go on to night shifts and only use your broadband when our poor network can cope."

Virgin will try to put a positive spin on anything. Punished for using your broadband? Sentenced to STM for 5 hours? Yeah!!!

philipp · 07-08-2012, 10:42

Well I just got one of these emails. I keep my downloads after 9pm onwards aswell and I rarely download anything before this time. I rarely hit stm. I think we did it twice in the last 3 months.

There also give a new link the email http://virginmedia.com/peaktimefaq

So there are now three management pages:

normal stm:

http://help.virginmedia.com/system/s...MER_TYPE=Cable

decremental usage:

http://help.virginmedia.com/system/s...al%20use%20FAQ

peak time use (12-12midnight) (new one):
http://virginmedia.com/peaktimefaq