100M Will VM ever match BT's upload speeds? - Page 3

kwikbreaks · 19-06-2012, 10:02

Bear in mind that the majority of VM customers right now only have 1Mbps and if that was a big problem they would have moved on. Where to I don't know as ADSL is often even less. It's only FTTC that is offering high upstream and that is probably more because it can than because there is a major call for it.

IMO what VM need to address before upstream is the high levels of congestion they seem to be happy to allow which leads to poor download and massive jitter - that's what will be costing them more business than upstream. At least it's certainly why I'm moving on. My ~ 19Mbps up will be welcome but it wasn't the deal clincher - VM's poor performance due to congestion was.

Tim Deegan · 19-06-2012, 10:45

Quote:

Originally Posted by kwikbreaks

Bear in mind that the majority of VM customers right now only have 1Mbps and if that was a big problem they would have moved on. Where to I don't know as ADSL is often even less. It's only FTTC that is offering high upstream and that is probably more because it can than because there is a major call for it.

IMO what VM need to address before upstream is the high levels of congestion they seem to be happy to allow which leads to poor download and massive jitter - that's what will be costing them more business than upstream. At least it's certainly why I'm moving on. My ~ 19Mbps up will be welcome but it wasn't the deal clincher - VM's poor performance due to congestion was.

If people only have BB with 1mb upload, then they obviously aren't concerned, otherwise they would upgrade.

1mb wouldn't be enough for me, so that's why I am on 100mb with 10mb upstream.

The congestion issue is being tackled as part of the speed doubling.

On a brighter note, the more people who leave VM and go to BT, the less congestion there will be on VM

kwikbreaks · 19-06-2012, 11:31

Quote:

Originally Posted by Tim Deegan

On a brighter note, the more people who leave VM and go to BT, the less congestion there will be on VM

I don't think that the VM shareholders would consider that to be a brighter note....

qasdfdsaq · 19-06-2012, 12:19

Quote:

Originally Posted by deathtrap3000

So basically you cant back up your claim.

Can't be bothered.

---------- Post added at 12:13 ---------- Previous post was at 12:12 ----------

Quote:

Originally Posted by babis3g

BT have stopped the 40/2 product

They haven't stopped it, they've just stopped selling it under the Infinity name.

---------- Post added at 12:16 ---------- Previous post was at 12:13 ----------

Quote:

Originally Posted by kwikbreaks

Bear in mind that the majority of VM customers right now only have 1Mbps and if that was a big problem they would have moved on. Where to I don't know as ADSL is often even less.

Which until recently was only 512k, and during that period there were a lot of people moving on (net additions basically dropped to nil).

Average speeds on ADSL are lower, granted, but maximum speeds of >2mbps were well in excess of the best available on even VM's top 50mb tariff here until a couple months ago.

---------- Post added at 12:17 ---------- Previous post was at 12:16 ----------

Quote:

Originally Posted by Tim Deegan

If people only have BB with 1mb upload, then they obviously aren't concerned, otherwise they would upgrade.

The same could be said of the majority of people only having BB with 10mb download.

Course the whole VM forcing automatic and "free" upgrades on people is just to massage their figures, since most people would not bother to upgrade otherwise.

Historically most people have always remained on the lowest tariff available on VM, and once again VM are increasing the minimum available despite most people not really caring or needing it, to the detriment of those who do. Remember, surveys in the past have shown the majority of people don't care how fast their broadband is, as long as it just works - i.e. reliability is more important than speed.

---------- Post added at 12:19 ---------- Previous post was at 12:17 ----------

Quote:

Originally Posted by kwikbreaks

Since when have network capacity limitations stopped VM selling a service.

Let's not even go there

APS · 19-06-2012, 13:25

We have BT Inifinity at work which is sync'ed at the 80/20 rate. Prior to install BT estimated we would get about 56/15 speeds. In reality no matter how hard we try (even quiet times of day) we get about 73/8, i.e. the download is more than expected but the upload is only just over half the estimated speed and well under half the sync speed. Tried all sorts of speed tests including the BT test site.

Tried to complain but am told we have the max sync speed with no evident errors. The limit on the upload is is down to local network restrictions or other traffic within the network. Also the upload speed in particular is not guaranteed even to their own test site!

So, as they say, the grass is not always greener, etc.

I should say we also have a VM 50 Mb business modem connection of the 50/5 spec. and does hit those speeds, to within 10% to test sites, most of the time.

qasdfdsaq · 19-06-2012, 17:03

Actually none of the speed is guaranteed over the wider internet, but is guaranteed on the Openreach fibre leg.

Note that there are a few teething problems on the 80/20 service, in particular, some people are being capped at 10mbps upload due to a systems error. This usually solves itself over the first few days with a few modem and router reboots. Unfortunately BT don't let you see your sync speed, though Sky do, and Sky also provide a different service level over the same infrastructure. The fibre infrastructure does provide the ability to guarantee upload speeds, whereas VM's doesn't at all. Incidentally Sky also provide a faster service than BT Retail over the same FTTC infrastructure.

Sadly BT's first-line support can be hit and miss - but I would suggest chasing to get the upload speed fixed. Uploads are disproportionately high on BT so if you're getting 80 down, then your line should be capable of around 30 up, and it does look like you've hit the 10mbps upload "bug".

deathtrap3000 · 19-06-2012, 18:45

Quote:

Originally Posted by qasdfdsaq

Actually none of the speed is guaranteed over the wider internet, but is guaranteed on the Openreach fibre leg.

Note that there are a few teething problems on the 80/20 service, in particular, some people are being capped at 10mbps upload due to a systems error. This usually solves itself over the first few days with a few modem and router reboots. Unfortunately BT don't let you see your sync speed, though Sky do, and Sky also provide a different service level over the same infrastructure. The fibre infrastructure does provide the ability to guarantee upload speeds, whereas VM's doesn't at all. Incidentally Sky also provide a faster service than BT Retail over the same FTTC infrastructure.

Where are you getting all your information from???
Sky dont let you see sync rates as they use the same openreach modem as bt which is locked meaning you cannot see sync rates without unlocking it. They dont provide faster speeds than bt. Not sure where you got that from either.
And again BT no longer provide a 40/2 service for new customers. They do provide a total broadband option3 which is fibre not under the infinity brand, but that also uses the 40/10 option.

Telly_ · 19-06-2012, 19:00

There is no point arguing, a lot of VM customers know that the superior BT network is rolling out fast with much superior upload speeds and they get jealous.

Tim Deegan · 19-06-2012, 19:05

Quote:

Originally Posted by Telly Bear

There is no point arguing, a lot of VM customers know that the superior BT network is rolling out fast with much superior upload speeds and they get jealous.

Why would people get jealous?

If there is another service that is better in your area, and for less money, then all you do is change...simples!!

qasdfdsaq · 19-06-2012, 19:57

Quote:

Originally Posted by deathtrap3000

Where are you getting all your information from???
Sky dont let you see sync rates as they use the same openreach modem as bt which is locked meaning you cannot see sync rates without unlocking it.

Incorrect.

http://forums.thinkbroadband.com/fib...ttc-modem.html

Quote:

They dont provide faster speeds than bt. Not sure where you got that from either.

Incorrect.

http://www.cableforum.co.uk/board/35...-post1510.html
http://forums.thinkbroadband.com/gen...ris-cambs.html

Since you are clearly clueless on the matter, I suggest you stop digging.

deathtrap3000 · 19-06-2012, 20:04

Quote:

Originally Posted by qasdfdsaq

Incorrect.

http://forums.thinkbroadband.com/fib...ttc-modem.html

Incorrect.

http://www.cableforum.co.uk/board/35...-post1510.html
http://forums.thinkbroadband.com/gen...ris-cambs.html

Since you are clearly clueless on the matter, I suggest you stop digging.

Learn something new everyday.

qasdfdsaq · 19-06-2012, 20:09

Quote:

Originally Posted by Tim Deegan

Why would people get jealous?

If there is another service that is better in your area, and for less money, then all you do is change...simples!!

Unless they're locked into a contract or misled.

Tim Deegan · 19-06-2012, 22:21

Quote:

Originally Posted by qasdfdsaq

Unless they're locked into a contract or misled.

Even if you have just started a new contract, then 12 months isn't that long to wait.

And if the other provider is so much better, then just pay the penalty to leave.

If you have been misled, then take it to OFCOM.

qasdfdsaq · 19-06-2012, 22:23

18 month contracts are the standard these days, not 12.

And the latter requires the person to realise they have been misled.

Tim Deegan · 19-06-2012, 22:36

Quote:

Originally Posted by qasdfdsaq

18 month contracts are the standard these days, not 12.

And the latter requires the person to realise they have been misled.

18 month contracts aren't legally binding.

If you don't realise that you have been misled, then there is obviously no rush to move.