New Customer Vs Existing Customers. - Page 3

Martyn · 16-12-2011, 03:16

Only if you treat to leave and doesn't always work!!

alferret · 16-12-2011, 06:01

Long standing customer here (13 years or so)
Phoned up in Aug to try and garner a deal something closer to what new customers get & was told (bluntly) No sorry nothing we can do for you. So I cancelled my TV & phone add-ons & now have basic 10Mb & phone. If it wasnt for the fact that at the moment we could only get 3Mb over copper here we would be jumping ship on BB & phone as well.
Being loyal to existing customers (as the customer obviously is to the provider) seems to be a non starter for a lot of companies. Reel them in with a good deal, slowly increase charges & hope the customer dont phone to ask for a reduction in costs seems to be how it is with most things now days.

db133 · 16-12-2011, 12:34

Quote:

Originally Posted by Nopanic

So you insult us and when we reply it's playground level .. Oh wait you edited that out ..

Yes I did when the name calling was edited out which is playground level. As is the above comment but if you like it there thats ok.

Although I do feel it is a good indication and a window of whats going on here.

In any event kind regards.

philwhite100 · 18-12-2011, 16:16

I was thinking of upgrading from VIP50 to VIP100 but could not get the prices that applied to new customers as the VIP packages already have monthly discounts applied which is fair enough but i really do find things regarding upgrades or other changes to your services confusing as different CS staff tell me different things every time i call them.

I was told that if i wanted tivo 500gig i had to pay the install and activation fees.