100M : Just joined Virgin Media

[craigj2k12]

and there are a lot of people contacting the VM CEO office

[asbo dog]

so what about the vm fault threshold level for high utilization then? am effected by poor latency on 30mb spiking to 60ms all day, eve when 4pm hits spikes upto 140ms some nights and 100ms most other nights. yet there is others on vm community with much worse latency than me being told the utilization is high but no where near vms set limit wtf

can VM confirm that there sales and bandwidth forecasting has nothing to do with customers that care about latency?

sorry but i have been with PN and now VM and your CS is not a scratch on what PN provide there customers

sorry op for my none 100meg superhub post

edit yeah contacting him by email due to there useless forum setup being of little help at all

[craigj2k12]

its a known fact that VM dont really care about latency, and as a business, why should they? as long as they keep ofcom happy with providing headline speeds it doesnt matter about latency

if VM cared about ping and jitter, and kept both very low, which they are capable of with a bit of money input, then VM would be the best ISP in the UK

[Skie]

They should care about it, as they have begun to advertise themselves as great for gaming. As it is, the claims they make aren't accurate and I wouldn't be surprised to see one of their competitors complain to the ASA about them.

[asbo dog]

Originally Posted by craigj2k11

if VM cared about ping and jitter, and kept both very low, which they are capable of with a bit of money input, then VM would be the best ISP in the UK

agree i still dont think there cs is tho, but if they got the latency,loss sorted in areas that are poor then they would be able to compete with infinty in the gamers war, look at both companys ad's, infinty includes gaming but vm just go with every ones happy around a tv, may be it was freeview playing on all thoes tv's in the ad an thats why there so happy

p.s i have capture of vm gaming ad on gooveshark.com and i will be using that to get out of contract if things get worse as my latency is on the edge every night almost, adsl interleved connection gave me a better stable gaming line

[craigj2k12]

Originally Posted by asbo dog

may be it was freeview playing on all thoes tv's in the ad an thats why there so happy

[Chrysalis]

Originally Posted by Nopanic

I agreed completely .. The majority of people complaining about the hub are the experienced users, people who know their way around a PC and the Internet. These are the people who spread the word to everyone else, they in my opinion at least should be one of the main focus points for any ISP.

Although they consist of a small number of moaning buggers they tend to be loyal once they are happy with a service, they also take out the bigger services and can be used for testing and feedback.

Everyone knows someone like this and when it comes to Job Bloggs looking to go online, what these people say is gospel ..

I work on most of the large projects, including the Superhub and I can tell you with my hand on my heart that feedback from forums and users is taken on board. Even if no on posts a reply to threads on a forum, they are being read by VM.

End the day, VM wants its customers to be happy... regardless of all the negative comments on here about them, as without happy customers, they wont make any money,

Best post I have seen from a VM staffer for a while so will green rep you for this. Even tho you involved on the superhub which makes me think urrgh at least you have now come out in the open and said everyone's opinion is important which means a lot.

I have tried to be fair in every comment I make, sometimes I come across as anti VM but if anyone has read all my posts they see I backup VM over BT consistently as I think VM is the better broadband supplier and I do every now and then give positive feedback, most recently on the bridge mode in testing.

---------- Post added at 17:48 ---------- Previous post was at 17:41 ----------

Originally Posted by Skie

They should care about it, as they have begun to advertise themselves as great for gaming. As it is, the claims they make aren't accurate and I wouldn't be surprised to see one of their competitors complain to the ASA about them.

The ASA would overule it unless they see such a claim on an external advert, the ASA say anything goes on a company's own website. Bizzare rule but thats how it is.

Ofcom dont have the same exceptions but they wont care much about gaming claims as has been pointed out, they have taken some slight itnerest in misleading traffic shaping information lately tho but I think its still only slight.

So if you see a VM tv advert going on about how great gaming is on VM or a magazine advert then go ahead I will join in with the complaint. But if the only thing we got is the claim on virginmedia.com the ASA wont care

[Nopanic]

Originally Posted by craigj2k11

and there are a lot of people contacting the VM CEO office

What makes you say that?

Originally Posted by Chrysalis

Best post I have seen from a VM staffer for a while so will green rep you for this. Even tho you involved on the superhub which makes me think urrgh at least you have now come out in the open and said everyone's opinion is important which means a lot.

My involvement was purely around making the device work on the VM network. I didn't have any say into its design, nor do I to it's continued development.

Appreciated the green rep, I freely acknowledge the hub's have faults, personally and professionally I have not experienced any problems with them myself, but I'm not a networking tech, my knowledge of that area is well above average but a lot less than the likes of yourself.

I am loyal to VM, I think VM are an excellent company and the service I get from them are spot on, they also pay my bills for me and I put a lot of hard work into the Broadband side of things .. but I'm not going to come on here and lie, I gain nothing from that and I lose respect.

Sometimes my posts appear to be fan boy like and I do get defensive when people attack VM without good reason or fixate on the smallest points.

At the end of the day I come on here to try and offer support and discuess things with like minded people, which to be fair 99% of people on here are.

I enjoy that there are people like yourself, who will fight the corner of the customer with so much passion and I think you'd make a valued addition to VM.

[craigj2k12]

Originally Posted by Nopanic

What makes you say that?

Lots of people have go down that road to get a VMNG300 modem

[Nopanic]

Originally Posted by craigj2k11

Lots of people have go down that road to get a VMNG300 modem

Lots ?

Keep in mind the massive customer base, the CEO's office are a small team.

They also don't just take on anyone who contacts them, you have to follow the normal process first, if you get no where then they jump in.

You'd probably find the guys have a few cases a week each, they spend a lot of time on each case, but they don't have the resources to take loads of complaints.

As far as I know they haven't expanded .. unless you know something I don't ..

[craigj2k12]

i dont know nothing

what i meant by lots was 15 or 20 people on this forum, plus however many else is quite a lot considering they shouldnt really be giving any out. If the superhub wasn't rushed, or wasn't built by netgear then there would probably be no problems, and no modems given out. I know 15 or 20 isnt a lot considering the hundreds of thousands of VM customers all together, but it is a lot compared to the 0 is should have been

[Nopanic]

Originally Posted by craigj2k11

i dont know nothing

what i meant by lots was 15 or 20 people on this forum, plus however many else is quite a lot considering they shouldnt really be giving any out. If the superhub wasn't rushed, or wasn't built by netgear then there would probably be no problems, and no modems given out. I know 15 or 20 isnt a lot considering the hundreds of thousands of VM customers all together, but it is a lot compared to the 0 is should have been

Thats a double negative ...

Every time VM launches a new piece of equipment people demand it, or demand not to have it.. its human nature and for the sake of keeping customers, its worth being able to bend the process .. in certain circumstances ..

[craigj2k12]

Originally Posted by Nopanic

Thats a double negative ...

Every time VM launches a new piece of equipment people demand it, or demand not to have it.. its human nature and for the sake of keeping customers, its worth being able to bend the process .. in certain circumstances ..

yes but if I demanded it from tech support then i might as well do star jumps until one appears

im sure the CEO office isnt a dedicated equipment distribution team

[Skie]

Originally Posted by Chrysalis

The ASA would overule it unless they see such a claim on an external advert, the ASA say anything goes on a company's own website. Bizzare rule but thats how it is.

Ofcom dont have the same exceptions but they wont care much about gaming claims as has been pointed out, they have taken some slight itnerest in misleading traffic shaping information lately tho but I think its still only slight.

So if you see a VM tv advert going on about how great gaming is on VM or a magazine advert then go ahead I will join in with the complaint. But if the only thing we got is the claim on virginmedia.com the ASA wont care

This was in a gaming mag, so yeah

[Chrysalis]

in that case they may be interested I guess. But it wouldnt surprise me if it doesnt get upheld, like with the unlimited stuff the ASA overuled the isp's can be allowed to advertise something they barely provide.

eg. not every game is dependent on jitter, I can play uno on xbox live probably with 500ms jitter without ill effect, so VM could in theory give a list of non jitter dependent games to the ASA and thats it job done overuled. I agree with you on your point but I am now used to reality with these regulators they are as soft as feathers.