Disgrace of india - call centre disrespects us!

[squealy]

I'm surprised they were there to answer the phone at all. I certainly wouldn't be if England made it to a football World Cup Final.

[Sparkle]

I don't see why Nationality has any relevenace in this thread.
Just imagine:

World Cup Final,
England playing,
Scouse call centre.

Lets just say you picked a bad time to sort an IT problem.

[Russ]

Originally Posted by Sparkle

I don't see why Nationality has any relevenace in this thread.

It does insomuch as cricket is huge in India. Had their national basketball team been playing I doubt there would have been a similar reaction.

[Gary L]

Originally Posted by Ignitionnet

I think you expect a higher standard of service than VM on occasion provide. I'd recommend perhaps paying a premium price if you expect a premium level of service, I would be happy to suggest alternative suppliers who charge just such a premium for such a level of service.

LOL. I blame Virgin for charging what they charge. if they charged us more they probably wouldn't be allowed to watch the cricket. but they are allowed to watch the cricket because Virgin set the prices low enough so they can.

crafty buggers

Originally Posted by Ignitionnet

I think you expect a higher standard of service than VM on occasion provide. I'd recommend perhaps paying a premium price if you expect a premium level of service, I would be happy to suggest alternative suppliers who charge just such a premium for such a level of service.

what a terrible attitude,it's no wonder that companies get away with shoddy CS and shoddy work

[Ignitionnet]

Originally Posted by martyh

what a terrible attitude,it's no wonder that companies get away with shoddy CS and shoddy work

You don't expect the same level of service from Asda as Harrods, why expect the same level of service from a budget mass market provider like Virgin Media as you'd receive from a supplier such as Andrews and Arnold?

---------- Post added at 18:19 ---------- Previous post was at 18:18 ----------

Originally Posted by Gary L

LOL. I blame Virgin for charging what they charge. if they charged us more they probably wouldn't be allowed to watch the cricket. but they are allowed to watch the cricket because Virgin set the prices low enough so they can.

crafty buggers

They don't have a lot of choice, we as a nation refuse to pay much for broadband and would rather pay next to nothing and whinge about the level of service than pay more for better.

Originally Posted by Ignitionnet

You don't expect the same level of service from Asda as Harrods, why expect the same level of service from a budget mass market provider like Virgin Media as you'd receive from a supplier such as Andrews and Arnold?

.

i have no idea who Andrew and Arnold are but i expect a basic level of professionalism and courtesy from anyone i deal with .How far in my business do you think i would get if i was rude and discourteous to customers who didn't pay as much as the last customer .The idea that this type of behaviour should be excused because of the cricket world cup is ammature to say the least .Management should have insisted on a different channel being on or non at all

and yes i expect the exactly the same basic courtesy from Asda as i would at Harrods .If i went o asda with a faulty product i would expect the assistant to give me 100% of there attention untill the matter was resolved not looking over there shoulder at something else or texting a friend

[Gary L]

Originally Posted by Ignitionnet

You don't expect the same level of service from Asda as Harrods, why expect the same level of service from a budget mass market provider like Virgin Media as you'd receive from a supplier such as Andrews and Arnold?

LOL LOL LOL

You're joking. surely?

Originally Posted by Gary L

LOL LOL LOL

You're joking. surely?

i don't think he is

[Gary L]

Originally Posted by martyh

i don't think he is

I don't think he is either.

[Ignitionnet]

I'm not joking in the slightest. If unhappy with the service provided, including the level of support provided, pay more for a better one.

As already noted this case wasn't good enough, however some allowances could have been made. If OP wants a gold plated service 24x7 they should pay a gold plated price, otherwise there can, and will, be variations in the standard of service provided. Sometimes excellent, sometimes just fine, occasionally not good enough.

---------- Post added at 18:53 ---------- Previous post was at 18:51 ----------

Originally Posted by martyh

i have no idea who Andrew and Arnold are but i expect a basic level of professionalism and courtesy from anyone i deal with .How far in my business do you think i would get if i was rude and discourteous to customers who didn't pay as much as the last customer .The idea that this type of behaviour should be excused because of the cricket world cup is ammature to say the least .Management should have insisted on a different channel being on or non at all

and yes i expect the exactly the same basic courtesy from Asda as i would at Harrods .If i went o asda with a faulty product i would expect the assistant to give me 100% of there attention untill the matter was resolved not looking over there shoulder at something else or texting a friend

Here's hoping that in the course of your business you don't accuse people of being ammature. The suggestion that they haven't finished puberty may vex them a bit.

[Gary L]

Originally Posted by Ignitionnet

I'm not joking in the slightest. If unhappy with the service provided, including the level of support provided, pay more for a better one.

That's ok now. it's just that before you were coming across as saying we should expect rude sloppy behaviour from this and any company because they happen not to be the snobby ones.

[Ignitionnet]

Originally Posted by Gary L

That's ok now. it's just that before you were coming across as saying we should expect rude sloppy behaviour from this and any company because they happen not to be the snobby ones.

No, no, not at all. Quite agree that this wasn't good enough, just disagree that it's worth going emo over given the budget nature of the provider.

Originally Posted by Ignitionnet

I'm not joking in the slightest. If unhappy with the service provided, including the level of support provided, pay more for a better one.

As already noted this case wasn't good enough, however some allowances could have been made. If OP wants a gold plated service 24x7 they should pay a gold plated price, otherwise there can, and will, be variations in the standard of service provided. Sometimes excellent, sometimes just fine, occasionally not good enough.

---------- Post added at 18:53 ---------- Previous post was at 18:51 ----------



Here's hoping that in the course of your business you don't accuse people of being ammature. The suggestion that they haven't finished puberty may vex them a bit.

Basic courtesy is not a gold plated service by any stretch of the imagination ,thinking that you could get away with a lesser level of courtesy because you charge less is very amature ...In my business we call them cowboys

---------- Post added at 18:07 ---------- Previous post was at 18:03 ----------

Originally Posted by Ignitionnet

No, no, not at all. Quite agree that this wasn't good enough, just disagree that it's worth going emo over given the budget nature of the provider.

Thats the mistake you are making ,budget has nothing to do with a CS agent who is/is not courteous

Hmm! I see we disagree about what is or is not discourtesy.

I count discourtesy as rude,offensive,abusive and impolite behaviour.However I have yet to see that being distracted is discourteous or disrespectful.