Weird Bills - Page 3

techfreak1 · 30-09-2009, 14:15

Quote:

Originally Posted by BenMcr

Sorry to sound a little frustrated here, but why post a question like that without providing details?!!

If its me you're referring to, look at my previous post above.

BenMcr · 30-09-2009, 14:20

I did. 'I've been charged three different prices' isn't details. Look at Broadbandings post for what is helpful in trying to work out what has happened. thanks

techfreak1 · 30-09-2009, 14:31

As previously stated in my first post - Â£35, Â£45, and finally Â£28...

My point was that you continually go on about bundle discounts, but my bundle hasn't changed. VM seem as if they are doing as they please. They qoute once price, charge another, then charge a third once you complain. Ridiculous!

I know exactly what happened,VM are incompetant! Its sad that after 6 years of loyalty, my one and only complaint has driven me to leave.

BenMcr · 30-09-2009, 15:05

Well as you still haven't detailed exactly what you were charged all I can say is 'Bye Bye then'

techfreak1 · 30-09-2009, 15:15

It really isn't rocket science. My first post is quite self explanitory, I don't see the need to detail my bill on here, I have given the pertinant figures....but as you are finding it difficult, I shall reiterate here:

Quote for XXL - Â£35 (on phone by a customer services rep)
Actual charge on bill - Â£45 - complained, and reduced it to Â£28.

It is plainly obvious, that I was lied to and that VM couldn't care less for its customers.

I'm assuming that you work for VM by looking at your posts? If so, with your attitude as displayed above clearly runs deep throughout VM, and I certainly would not do business with the cowboys again.

30-09-2009, 15:38

Quote:

Originally Posted by BenMcr

Yes, because you are wanting to take services lower than the contract states.

No I mean after the 12 month term of contract has expired?

EBD3000 · 30-09-2009, 15:51

Quote:

Originally Posted by BenMcr

If a new customer took out a bundle and then reduced a service below the minimum product holding they would also lose the discount

Ok so they removed the Triple XL discount (or whatever its called).

Shouldn't they then apply another discount (the phone, XXL BB discount) so he pays Â£38 as everyone else does not Â£45?

Or is this a punishment for downgrading under a 12 month contract?

Anyway if he wasn't told he was entering another 12 month contract at the time, doesn't this make it null and void as Virgin broke their own rules?

Ignitionnet · 30-09-2009, 16:37

If I argue they might return the discount to me but that's not the point, the point is with this pricing system they can freely rip people off. I am lucky it's only 45GBP. According to this charging system I could be getting hit for 100 quid a month and VM can apparently claim the price is 38 because they add a pixie dust 62GBP discount. I see a lot of use of the words 'bundle discount'. How exactly can a 'bundle discount' of 7GBP be applied to those taking XXL on its' own?!

This is in my opinion a scam plain and simple, and I have engaged Trading Standards on this issue to clarify matters. Pricing should be clear and transparent which Virgin's pricing most certainly is not going by the amount of confusion.

VM appear to just pull this 45GBP figure out of their backsides. Nowhere on their website is this 45GBP figure mentioned, a Google search returns nothing apart from BenMCR's forum posts and people copy/pasting their bills. 'Bundle discounts' is used regularly in these posts, however I'm not entirely sure how taking XXL standalone is 'bundling'..

An official price list appears to be a rather tricky thing to come by. If anyone has a link to one I'd welcome it, given that my phone call earlier got me nowhere.

Ignitionnet · 01-10-2009, 19:56

Swift update:

Quote:

Hi Carl,

The figure of Â£45 is not listed on the website as customers who have this
package are receiving discounts to reduce the price.

There is no price list on our website for existing customers, however you
should be able to find the information here :-

http://allyours.virginmedia.com/html...r/upgrade.html

At no point during the upgrade process is 45GBP mentioned.

So if this isn't a mistake VM are trying to charge me a price advertised and listed precisely nowhere it would seem, given there's no price list which features it and it's nowhere on the advertising blurb.

This just gets better