Dudley CSC Job Losses - Page 3

Kellargh · 08-05-2009, 12:48

Quote:

Originally Posted by Toto

Assuming that the poster only gets statutory redundancy then yes, but a mate of mine was getting something near 3 months salary when he was made redundant from Swansea, and had only been there two years (ex NTL).

That guy must've been lucky, I've been working in Swansea for over 3 years and I won't get more than a week or so. I wish I were made redundant sometimes though, the more places they close, the more work they shove on us with inadequate training, inadequate resources = crap customer service. Plus the added stress with no more pay for doing more work. I don't work for CSC, but I feel like a punchbag a lot of the time, it's never been this bad.

I'm sorry to hear about all you guys in Dudley, you're all an awesome bunch up there.

chuzzlemonkey · 08-05-2009, 13:11

Quote:

Originally Posted by Pierre

Like I say, that's for anyone who joined after 2007.

People on exntl and exTW policies are much better, again depending how long you've been there.

What do you expect, a golden handshake after 12 months.

Just found a little bit of good news in regards to my own reduncandy situation. I'm still up for the chop BUT agents who joined the company before 30/11/2006 Get better pay because they will have the ex Telewest Rates.

Luckily my start date was 27/11/2006

So i'm getting one month salary...been robbed of the second months entitlement, though because im under 25! lol.

Its so strange at work here today...honestly NOBODY is working and half the staff have called in sick due to last nights huge pub crawl! lol. The police riot van had to come in the end! lol

---------- Post added at 12:11 ---------- Previous post was at 12:09 ----------

Quote:

Originally Posted by Kellargh

I'm sorry to hear about all you guys in Dudley, you're all an awesome bunch up there.

Thanks mate

Maybe they can invest the money they will save from Dudley CSC in some outsource training?

Magilla · 11-05-2009, 17:44

Quote:

Originally Posted by Zhadnost

With the Centre at Dudley closing, does this mean that CS will become even worse?

Seems hard to imagine, it's so bad you'd have to get up early & practice to be worse.

chuzzlemonkey · 11-05-2009, 19:12

Quote:

Originally Posted by Magilla

Seems hard to imagine, it's so bad you'd have to get up early & practice to be worse.

You just wait and see! lol

broadbandking · 11-05-2009, 19:39

The UK centres are very good its only the offshore centres that are bad due to training.

Velcrohead · 11-05-2009, 20:10

Quote:

Originally Posted by broadbandking

The UK centres are very good its only the offshore centres that are bad due to training.

From my limited experience with VM CS and various other company CS.
I agree 100%.
Generally, If I ring somewhere and get a non native, then I will ask for one politely.
9 times out of ten it works, Which begs the question, Why did I not get a native in the first place?.
I just cannot understand offshore call centre staff.

Zhadnost · 11-05-2009, 23:34

As previously stated, it must be down to bad training, Three's Indian call centres are brilliant.

For some reason though with Virgin Media it seems that all the decent CS staff are in the UK (and then they are mostly very good).

mac10 · 12-05-2009, 06:03

Sorry for the bad news guys.

I've only had one bad customer service agent in 10 years of being a client. I'd willingly pay more for my services if it meant all call centres were in the UK.

Zhadnost · 12-05-2009, 08:56

You can, if you buy the business product.

weesteev · 12-05-2009, 15:16

Remember guys its not just Dudley Customer Care thats affected...

Staff based in Edinburgh (cable customer relations) and Trowbridge (mobile customer relations) are also at risk of redundancy. Dudley office is remaining open and new business functions are being located there.

chuzzlemonkey · 12-05-2009, 16:16

Very true we're all feeling it... the new business that's going to be created at Dudley (43 Jobs) will require the customer service agents to take quite a pay cut if they want to stay.

So any of the CSR's/Sales reps that decide/try to take the jobs will probably just stick it out whilst they look for something better. Not good for the people or the company.

nethertonjoe · 13-05-2009, 21:28

And also on the same day, the DMT and Supply Chain Teams who have years of experience and systems knowledge, It is dire!!