My ASDA Complaint going well

Originally Posted by homealone

I don't disagree with that, my point is that the complaint may have been more apt addressed to the local store, or Asda head office, in the first instance, rather than Consumer Wales & ultimately Trading Standards.

But it was. From the OP:

I complained to Asda store first of all and was told it was company policy for the drivers to not let the vans out of their sight where as Asda house which is their head office denied this saying the reason Swansea store have done this is because vans were broken into over christmas to which i replied well thats not my problem, im paying for a service ur advertising and ur not delivering the service. The manager of the home shopping also stated that they didnt have to deliver to flats and was going to look into having the block of flats i live in removed from their systems after i put in the complaint.

Originally Posted by Chris

But it was. From the OP:

ooops, sorry, missed that, apologies ....

[lauzjp]

Originally Posted by AndyCambs

Actually most flats would have post boxes (pidgeon holes) at the entrance where people get their post from. (I'm in no way suggesting that the Asda driver stuffs the beans through the letter box though...)

I live on an estate full of flats. There be no postboxes here, which is probably just as well, as people would use them for dropping off er, other things. Which is why we have fewer phone boxes.

Originally Posted by Stuart C

Chris, this may not be particularly helpful, but have you considered going to another company? Waitrose/Ocado perhaps?

ooh Waitrose / Ocado are lovely. They always bring stuff in to the flat, the colour co-ordinated bags x for fridge, y for cupboard, z for frozen are brilliant, and they put the bags next to each thing and ask would I like any help unpacking, would I like the bags taken away!? *sigh* shame they cost a bit more, but they are super.

[MartJ]

Perhaps its a dikta from Asda's American Owners WalMart not to deliver to flats.

[Stuart]

Originally Posted by lauzjp

I live on an estate full of flats. There be no postboxes here, which is probably just as well, as people would use them for dropping off er, other things. Which is why we have fewer phone boxes.

In my experience it seems to be individual blocks of flats, or those in private estates that have post boxes by the front door. For example, a friend of mine used to live (until the beginning of December) in a new private estate with three skyscrapers full of flats, and each of the tennants in the sky scrapers had a postbox near the front door of the building.

Council estates tend not to.

[Welshchris]

Originally Posted by Taf

We used to live on the 11th floor of a block of flats, serviced by 2 lifts. Only the postie would enter the building, all others buzzed from the ground floor security door, and someone had to go down to get whatever it was.

Having a double mattress exchanged under warranty was a PITA I can tell you, even though they advertised that the driver would do all the shifting. Ditto for a washing machine, a fridge freezer and a gas cooker. Complaints got nowhere.

Come to think of it, there was another person who came up to the flat... a conservatory salesman.....

This is what i dont get u see, it cant be because i live in flats, i had a new bed delivered, they brought it up in flatpacks in the lift and even took it into the bedroom ready for me to assemble, i had 2 sofas delivered from Argos again they were brought in the lift on a trolly and into my living room. I really dont know what ASDA's problem is.

From this thread Chris it apears as you are lol

[idi banashapan]

just needed to push for a discount if he goes down to collect it. that would have sufficed really. it just becomes a hollow victory in the name of principle other wise.

[superbiatch]

Originally Posted by Welshchris

This is what i dont get u see, it cant be because i live in flats, i had a new bed delivered, they brought it up in flatpacks in the lift and even took it into the bedroom ready for me to assemble, i had 2 sofas delivered from Argos again they were brought in the lift on a trolly and into my living room. I really dont know what ASDA's problem is.

I have the same problem as you Chris - live on the 4th floor of a 14 storey apartment block and can't get my shopping delivered - even though i'm in a quite an affluent area, with low crime rates. Budget wise it makes sense for me to do one 'friday big shop' a month and then buy as i go - but because of Asda's reluctance to even help me to lift (which would help a bit!), i shop weekly and probably spend more than i actually want to.

The answer is www.mysupermarket.co.uk - compare the prices of the other three supermarkets (not asda obviously) and go with the cheapest.

[mischievious]

Originally Posted by Welshchris

What personal injury could occur delivering shopping? lol if that was the case where personal injury could happen delivering shopping what would be the point in offering it?

Personally I agree, but the decision in the end is down to the driver. ASDA cannot force the driver to take to the door let alone inside.

I have had a very mixed bag of delivery drivers in the past from those that actually would risk the chance at serious personal injury to make sure you are happy (I had a cast iron fireplace delivered which he helped with) up to those that consider simply driving as close to your house as the vehicle can get enough. If the driver states that he was concerned about personal injury then there is not much the company can do.

I know the case can then be twisted to the point that driving could be considered dangerous but I have never heard of anyone doing that. I have seen many times people claiming back issues in an office environment just to get a better chair though.... Back issues seem to be a sore subject

[Welshchris]

well i recieved a letter today from their head office stating that the matter has now been sent to the store manager for his attention which he will also hear from the local trading standards also aswell as their head office.

[roadwolf]

Welshchris, am I missing something here? Why can't you go to the store to shop like the majority of us do?

[AndyCambs]

Originally Posted by MartJ

Perhaps its a dikta from Asda's American Owners WalMart not to deliver to flats.

Wouldn't it be apartments or condos then?

---------- Post added at 14:56 ---------- Previous post was at 14:54 ----------

Originally Posted by roadwolf

Welshchris, am I missing something here? Why can't you go to the store to shop like the majority of us do?

I do have to sympathise somewhat - there might be an elderly or disabled person and this is the only way they can shop

[idi banashapan]

Originally Posted by AndyCambs

I do have to sympathise somewhat - there might be an elderly or disabled person and this is the only way they can shop

but does complaining to the point whereby ASDA take the building off their deliverable address listings not become a hollow victory of principles for the fact there may well be a number of people who don't mind walking down some stairs to get their shopping? (which in all honesty is a still a LOT less hassle than going to the shop itself!) Or indeed, just saying to oneself, ASDA won't do what Tesco do, so I'll shop with them instead, and cough up the extra £5?

[Welshchris]

Originally Posted by roadwolf

Welshchris, am I missing something here? Why can't you go to the store to shop like the majority of us do?

1. I have 5 collapsed disks in my spine and cant carry heavy things.
2. ASDA is about a 20 min drive and i dont have a car, + no busses go near it.