Slow connection

[mnirish2003]

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

[Firebird_UK]

Originally Posted by mnirish2003

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

As Public Enemy once said - "Don't believe the hype!"

[vmuser027]

I am experiencing the same, as posted here.

http://www.digitalspy.co.uk/forums/s...d.php?t=928098

Tech support 'say' they cant find anything wrong.

[McCartneyUK]

Hi all , 1st post here but a long time reader of the forum

Anyway, I live in Newtownabbey and im having the same problem with my speeds , just like Ciaran etc. Im on a 20mb package (£37 a month!)and i only switch the pc on after 7.30pm , so i dont download anything which would enable me to get throttled. I only play online games like COD4 and Battlefield 2. Over the last few weeks my ping has went up from 20-30 on servers to 90-140. Total lagsville.

Not sure what info you guys need but heres what it says in my modem config etc , any help would be great! Im on Vista 64 Ult and its spyware/virus free.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.4 dBmV
Downstream SNR : 41.2 dB
-------------------------------------------------------------------------------------
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2
-------------------------------------------------------------------------------------
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

I phoned tech support and got some Indian girl tell me it was my wireless , even though im using ethernet and not wireless at all. Unreal.

Thanks in advance

Originally Posted by McCartneyUK

Hi all , 1st post here but a long time reader of the forum

Anyway, I live in Newtownabbey and im having the same problem with my speeds , just like Ciaran etc. Im on a 20mb package (£37 a month!)and i only switch the pc on after 7.30pm , so i dont download anything which would enable me to get throttled. I only play online games like COD4 and Battlefield 2. Over the last few weeks my ping has went up from 20-30 on servers to 90-140. Total lagsville.

Not sure what info you guys need but heres what it says in my modem config etc , any help would be great! Im on Vista 64 Ult and its spyware/virus free.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.4 dBmV
Downstream SNR : 41.2 dB
-------------------------------------------------------------------------------------
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2
-------------------------------------------------------------------------------------
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

I phoned tech support and got some Indian girl tell me it was my wireless , even though im using ethernet and not wireless at all. Unreal.

Thanks in advance

That looks quite normal for an NTL connection, all power levels within normal operational parameters.

Any issue must lie elsewhere.

[McCartneyUK]

Ok mate, thanks for taking the time to answer

Originally Posted by McCartneyUK

Ok mate, thanks for taking the time to answer

You will probably be best to call Tech Support and ask if the are any issues on your uBR and is the a date for an upgrade listed.

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Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

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[mnirish2003]

Originally Posted by mnirish2003

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

Just to update this quote, switched on my internet tonight and checked my broadband speed. At night time I usually only get 300kps but today (which was the date given to me by tech support on the uBR upgrade for L7) I have been getting 2mb download speed around 9pm, I still subscribe to the 10mb but it does look as if our uBR was upgraded.

I am now able to stream bbc and youtube woo hoo.

Sounds stupid guys but it has been a real pain in the backside ever since we installed Verginmedia.

[xxxxxx]

Originally Posted by mnirish2003

Just to update this quote, switched on my internet tonight and checked my broadband speed. At night time I usually only get 300kps but today (which was the date given to me by tech support on the uBR upgrade for L7) I have been getting 2mb download speed around 9pm, I still subscribe to the 10mb but it does look as if our uBR was upgraded.

I am now able to stream bbc and youtube woo hoo.

Sounds stupid guys but it has been a real pain in the backside ever since we installed Verginmedia.

Mine is running faster. I'm from the L7 area and have a 10mb connection. Looks like they've fixed the problem.

[Retrovertigo]

Manchester fallowfield here and the speed is the worst it has been for a long time. Its well known that it is over subscribed here - but the last couple of nights I have been getting 200k off the newsgroups. Completely unacceptable. I stuck with them because they reduced my price and convinced me they were upgrading the UBR's. That was before the summer and since then it had gotten worse.

[Chewits]

All traceroutes I run to bbc.co.uk I get really bad pings at the manchester node. So its a problem there I believe.