Those BLINKIN lights - Southampton Outage?

[eth01]

If the supposedly steady lights blink , then it's highly unlikely that the CM will actually regain connection to the assigned uBR. Best bet would be to unplug it, and then plug it back in!

I don't think I can say that any simpler.

[admars]

Problems again!

Sat afternoon broadbadn stopped working, but worked again Sunday morning. Stopped working mid Sunday afternoon.

Wasn't working when I got in from work, so phoned up again, an engineer is coming out next Monday!

But as if by magic broadband works again (this happened last time I phoned them)! I swear that the router/switch./whatever I'm connected to is plugged in to a power socket next to the one the cleaner there uses. every now and again the cleaner unplugs me by mistake, but if I'm lucky an NTL/Virgin person notices and plugs me back in, otherwise no-one notices til I phone them

Usual thing, ready light blink, everythign else off, every now and again sync starts flashing furiously, then gives up.

[shibby]

IF it's any help I'm in the waterlooville area (cosham/portsmouth). Both our boxes have been blinkin yet the internet on the cable modem is fine.

This is not the first problem we've had, only a few days ago the cosham area had major problems.

[admars]

Got in from work today, and there was a message from tech support on the telephone, saying they have cancelled the engineer visit next week, as the fault has been fixed. He did say what it was but I couldn't understand what he said (accent, not jargon), but that I shoudl contact them again if I still have intermittent broadband.

So far so good, broadband is working ok, and for the first time in ages the middle light isn't blinking on the Pace STB.

Originally Posted by admars

Got in from work today, and there was a message from tech support on the telephone, saying they have cancelled the engineer visit next week, as the fault has been fixed. He did say what it was but I couldn't understand what he said (accent, not jargon), but that I shoudl contact them again if I still have intermittent broadband.

So far so good, broadband is working ok, and for the first time in ages the middle light isn't blinking on the Pace STB.

You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with our present Pace box you can only receive 2Mb but with a SACM you can upgrade to 20Mb if you wanted, plus you would get a better connection.

[admars]

I have got a standalone modem. I originally had both throught the stb but got fed up with internet suddenly not working, and having to turn off stb to fix it, obviously a pain if missus was watching tv at the time, so phoned up demanding fora separate modem a few years ago, as when I lived at my parents I had a separate modem and never had a problem with it.

Originally Posted by admars

I have got a standalone modem. I originally had both throught the stb but got fed up with internet suddenly not working, and having to turn off stb to fix it, obviously a pain if missus was watching tv at the time, so phoned up demanding fora separate modem a few years ago, as when I lived at my parents I had a separate modem and never had a problem with it.

Sounded like you had just a STB when you mentioned the blinking light on a Pace box.

Best to call Tech Support if intermittent.


For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

[admars]

And again it has stopped working At least this time the phone message says a Southampton and Poole outage, still annoying though

[admars]

got in from work, broadband not working, unplugged it all again got phonebill out etc so I'd have account number etc and I've noted previous outages on it so I could have agood moan. went up shops to get milk, then thought I'd have 1 last try before phoning, and broadband works again.
I guess this local problem still hasn't been fixed, I'll have to start ringing them the moment it goes down in future, I guess I've been too leniant

[admars]

Stopped working again last night

Work again 1st thing before I went to work. During the day it stopped working. phoned them up when i got in from work, was told they will reregister my modem, and that will fix it. So hopefully i won't be updating this thread any more, finger crossed!

[admars]

ARRRRRGH

internet stopped working last night
worked this morning
phoned them up when I got in from shops and it had stopped working
engineer said he couldn't connect to my modem, so sending an engineer out on Monday again

About to write down all my outages (this thread is useful for that) so I can write it all down properly with dates and contact complaints

[admars]

it get's worse! They just phoned up to confirm the engineer visit on Wednesday! No I said engineer is due today! We have Wednesday in our records, so i outlien all problems I've had.

It seems a bit strange them phoning to confirm engineer visit, they don't normally do that
He says he'll ring back after he has checked to see if engineer can come out today. Phones back to say they can't will be Wednesday PM
Letter will definitely be written after this fiasco

At least the chap I spoke to today was polite, friendly, and gave me a direct line number if it's not resolved.

[admars]

Great, I'm at work, missus was off today, she is aware of all troubles, left notes with her of it all, as doscumented on this thread

So engineer turns up, says he has had 6 calls today in same area as us, another to go to, and can confirm it is cabinet in the street, which he can't do, but hopes they will fix it within next couple of days!

Where have I heard that before, hmmn,

---------- Post added at 17:54 ---------- Previous post was at 16:14 ----------

missus says a bit later he came back, they sent some-one out to the cabinet who has aparently fixed it, so fingers crossed.