You've heard of Traffic Management, well they've started a new one now.

[Welshchris]

they r gonna be limiting everything before long, cant send more than 5 emails an hour, cant open more than 3 website a time lol

I remember when i was on the 20mb service and i had an oversubscription problem in the area and they were trying to blame my pc for it instead of themselves..... One idiot at Virgin said the reason why my 20mb was at 3.9mb was cos i had more than 5 websites open at a time comparing prices between computer parts i was buying LOL!.

[TehTech]

Originally Posted by Welshchris

they r gonna be limiting everything before long, cant send more than 5 emails an hour, cant open more than 3 website a time lol

I remember when i was on the 20mb service and i had an oversubscription problem in the area and they were trying to blame my pc for it instead of themselves..... One idiot at Virgin said the reason why my 20mb was at 3.9mb was cos i had more than 5 websites open at a time comparing prices between computer parts i was buying LOL!.

No way?!?!?!?!?!

Then again, why should I expect ANYONE at VM to actually tell the truth??

I remember 1 engineer I had out said the reasons why I wasnt getting anywhere near 20Mb was because I had 2many icons on my quicklaunch bar, and I had a lot of programs open in Task Manager, didnt matter that I got 2GB of RAM inside this laptop, and I had around 1.5GB free...

This is the same laptop with even more icons on my quick launch bar, and I have no problem at all maxing out my 10Mb business line!

The cheeky gits at vm!

[|Kippa|]

I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".

:p

[PeteTheMusicGuy]

Originally Posted by |Kippa|

I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".

:p

I would not put it past them to do that

[TehTech]

Originally Posted by |Kippa|

I can imagine Virgin Media sending out a questionaire to customers;
"Do you get full 20mbit?"
"If you do, can you let us know because we have missed you if you do...".

:p

"Yes i do get the full 20Mb, and this is because I do not download a thing an I only use my HIGH SPEED connection to send & recieve emails & really light browsing"

Obviously somone has used this answer due to the stupid STM nearly 24/7!

cupid stunts at Virgin Media!

[wirecutter]

Its Here NOW!

Extract from "E"mail When I first complained:=
Broadband Size: L

During peak times (4pm till 9pm), users on the L package that download at least 800MB of traffic each and/or uploading at least 325MB of traffic each.

Any users hitting either of these amounts during peak times will have their broadband speed temporarily traffic managed (STM) – their download speed will be set to 1Mb/s, with their upload speed set to 128Kb/s. This will last for 5 hours from when the traffic management policy is applied, the data used to trigger traffic management is then reset. In some circumstances you could have to wait until 2am before your speed returns to normal, if STM was triggered at 8:59pm.

And this was just a week after reading:=

http://allyours.virginmedia.com/html/existingcustomers/faster/current_service.html
We're always looking for ways to make your service even better than before.

So if you've got Broadband Size: L from Virgin Media, we'll be upgrading your service from 4Mb
to a supersonic 10Mb1 - absolutely free. Whoosh!

That means you can now download a MP3 track in 4 seconds or an episode of your favorite
TV show in just 5 minutes2.

How many Megs is a TV show?? Dont download/watch TV on V......

[CrowmanUK]

Thats probably not far off the mark, when I was on 10meg with blueyonder (happy days...) I think I worked it out to 100gig a day if I left it running on the newsgroups all day ( I didnt do that, I just worked it out) so that was around 4.1Gig an hour which is around 350meg in 5 minutes, which is just about an episode of a tv show.

[|Kippa|]

Ah the good old days of Blueyonder, where you had a stable connection and no STM. I personally wish it were run by Telewest again.

Originally Posted by |Kippa|

Ah the good old days of Blueyonder, where you had a stable connection and no STM. I personally wish it were run by Telewest again.

It's still run by Telewest (& NTL) - only the name changed, the infrastructure and management stayed the same (with a few small changes).

[Boet]

Originally Posted by Incognitas

So when CAN I download?

Why do they keep moving the goal posts?When will we have a definitive rule that we can ALL get behind?

I don't want to download 12pm to 6am because that's when I use my PC to render pictures.

According to this link

Originally Posted by BenMcr

http://www.virginmedia.com/help/traffic-management.php is the one for cable customers

The management times for cable are now 4pm-9pm and speed will be reduced for 5 hours ... The last I remember it was till midnight and the speed reduction was for 4 hours. Have they been this way for a while now (it has been a good while since I last looked at their shaping policy so I guess it might have been this way for a while ? )

[|Kippa|]

Originally Posted by Boet

The management times for cable are now 4pm-9pm and speed will be reduced for 5 hours ... The last I remember it was till midnight and the speed reduction was for 4 hours. Have they been this way for a while now (it has been a good while since I last looked at their shaping policy so I guess it might have been this way for a while ? )

Oh no they're smegging not! They have changed the STM times but have not updated the VM traffic website details, which is really bad. I only got the official new traffic management times by making a formal complaint, because I was traffic shaped outside of the 4pm to 9pm times.

10am 3pm - Download monitoring *** new times*** and they are official
4pm - 9pm - Download monitoring

3pm - 8pm - Upload monitoring.

[GraphiX2004]

are they trying to become the worlds no 1 isp?

Corporate Suicide if you ask me and why are they allowed to get away with this?
can you name me any other product service that advertise constantly something
your not getting and they cannot provide and yet still by law get away with it?

do virgin expect people to work at all?

4pm - 1am traffic shaped and protocol shaped so is the entire
country supposed to only use the Internet at Crazy o'Clock in the morning?

Normal working people 99.9% of the time eat and socialize between 5pm-11pm
does virgin staff who's apparently from a parallel universe to this one not get that?

on their world does normal socializing web browsing times start after 1am?

how stupid can a company be and further more how stupid are we for sitting back
and allowing this to happen, their needs to be something done about this fiasco

[ceedee]

Quick note: Those new STM times are only currently operational in the trial areas (Preston, Wigan, Blackpool, Camden, Dalston, Enfield and Haringey).
Pending the results of these trials, the revised times and limits *may* be extended nationwide.

(It may seem like a futile gesture but I'd still suggest that you phone or report to the newsgroup any suspicion that you're being STM'd out of the standard hours -- if they get enough complaints...)

[Impz2002]

I've been watching this thread with interest.

I'm wondering at what point they start to encroach onto trade descriptions legislation with their "Unlimited" product. if it is limited in a fashion for nearly half of the available usage time dosn't that make a mockery of their unlimited claim ?

Something needs to give or i for one will be jumping ship ! i may get 20meg all the time but if im STM'ed thats no good to me !

Impz

[Gary L]

Originally Posted by Impz2002

I've been watching this thread with interest.

I'm wondering at what point they start to encroach onto trade descriptions legislation with their "Unlimited" product. if it is limited in a fashion for nearly half of the available usage time dosn't that make a mockery of their unlimited claim ?

Something needs to give or i for one will be jumping ship ! i may get 20meg all the time but if im STM'ed thats no good to me !

They claim that the use of the term 'unlimited' is you are not limited by how much you are allowed to download. a cap if you like.
as long as they give you any speed at all, be it 5kb they can still carry on using the term unlimited and carry on ripping their customers off because they have over sold and want to carry on over selling to pay the banks the money owed.

I believe that the company is that devious of late that they would have no problem in doing just that, and would defend themselves with the term unlimited and what they say it means.

Because they have got away with a lot of things lately by the people who have the authority to tell them they are wrong, they carry on doing what they like and think they can talk themselves out of it all by use of very clever twisting of things. they will say that it's in the T&C's that they can do both this and that.

Even though all these complaints are made to the bodies that look into these complaints are from their own customers, they still do it.
It shows how much contempt they have towards their own customers, the very same customers they are deceiving by telling them all is rosey and this contract to sign will give you much happiness once you have signed it.

I have never known a company that can keep changing the terms of a contract or even just basic rules as often and as easily as virgin seem to both do, and are able to do without objection or intervention from anyone that is able to object or intervene.

Everytime they are brought up over it they always say that is for the benefit of the customer. it is never ever for the benefit of the company, and done to save them money.
In the next statement it will be the same old story of it only affects a few people so no problems, and all their other customers (the ones that don't know what STM is) say it's really great as it benefits them!