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Virgin Media does have a complains director one Sheila Burgess Director of Custoner Retentions and Services Assurance at the Swansea address. I have two letter from her one dated August and one September both promising I will be contacted in two weeks; I am still waiting.
I also have a collection of email confirmation from Virgin saying my email will be answered in six days; I am still waiting.
Virgin media is basically "Crap" from those in the call centres to those in Directors seats all you are is a member number, I had a better service from AOL when I was on narrowband.
Watch this space as I hope Anne Robinson of Watchdog will expose this.
You may have some success if you contact the CEO's office direct, explaining that your complaint seems to have been ignored. Alternatively, depending on whether it meets the criteria it might be possible for you to refer the matter to Ofcom.
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