Solent Installations- Important Information - Page 3

ecw199 · 20-02-2007, 18:42

Quote:

Originally Posted by elmtree

I didn't see your message BlueView.
The engineer came, tried everything including changing boxes but said everything was OK his end, it must be the configuration.
I've just phoned faults again and they say the problem isn't with them and therefore the problem is being routed to 2nd line. I'm now promised a call within 24-48 hrs to resolve.
I'm not confident.

It says in your post that he tried a box swap, as this didn't work did he let you keep your original box.

Tijer · 20-02-2007, 18:59

Just been looking on Digital Spy again, appears people still having this issue with the online light flashing. Someone posted there that one tech said it was a national fault? if it was surely everyone would know this... So i dont think its limited to the Solent area

BBKing · 20-02-2007, 19:02

If it's what I think it is it's neither regional nor a fault...

Thanks for the two serials dropped over, they're being investigated.

Tijer · 20-02-2007, 22:07

Just noticed in the technical stuff settings menu that return power is set as N/A would this have any affect regarding the flashing online light? And also to clarify V+ stuff is working, just recorded battlestar galactica!

Tijer · 21-02-2007, 07:38

Anyone have any news? Going to be calling virgin at 8am (or just after to see if they can sort it)

Nedkelly · 21-02-2007, 08:27

Hi is there a flashing light on your samsung box .Because in this area the samsungs and v+ use the same freq so if the v box light is flashing the samsung would do the same if the reverse path went

Good luck

Tijer · 21-02-2007, 08:41

Ok phoned faults, who tried to put interactive on the account, and couldnt, so put me through to customer services, who tried to put interactive on the account so couldnt, who transferred me back to fault, who managed to put interactive on the account but the "online" light was still flashing, was told to try VOD and Interactive, both of which gave me a 1092 error, after that the box pretty much froze (due to the remote issues), was passed on to second line faults, who will be contacting me within 48 hours. I did however read somewhere that not having interactive on your account would be the cause of the VOD not working somewhere on this forum. I guess the V+ box is too new in ex-ntl areas for them to always get it right. Will keep you informed of the outcome, and whether 2nd line faults do actually contact me!

---------- Post added at 08:37 ---------- Previous post was at 08:37 ----------

Quote:

Originally Posted by Nedkelly

Hi is there a flashing light on your samsung box .Because in this area the samsungs and v+ use the same freq so if the v box light is flashing the samsung would do the same if the reverse path went

Good luck

VOD works fine on Samsung 2110c

---------- Post added at 08:41 ---------- Previous post was at 08:37 ----------

just went to check the V+ box now i cant even get it to switch on!

BlueView · 21-02-2007, 08:45

Quote:

Originally Posted by ecw199

I've PM'd BBking my serial number too! Thanks very much for looking into this for us hopefully you can find out whats wrong but either I really appreciate you trying.

I've just PM'd my box serial number to BBKIng as well. I would imagine the more numbers he receives then the quicker the problem could be diagnosed and resolved.

ecw199 - Is it today your mother welcomes the faults engineer?

Tijer · 21-02-2007, 08:49

Im beginning to think that we have been unlucky with our boxes being entered on the system incorrectly. When you had your V+ installed did you keep another STB and have it relocated. I already had 2 STB's, but they moved the one which was downstairs up into the bedroom, and removed the STB from the bedroom, im wondering if they are setting the 'interactive' bit on the right box? Could be possible they they arent?

BTW V+ box switched on, guess it was the remote control lag (as faults were getting me to do quite a bit)

BlueView · 21-02-2007, 08:54

Quote:

Originally Posted by Tijer

Ok phoned faults, who tried to put interactive on the account, and couldnt, so put me through to customer services, who tried to put interactive on the account so couldnt, who transferred me back to fault, who managed to put interactive on the account but the "online" light was still flashing, was told to try VOD and Interactive, both of which gave me a 1092 error, after that the box pretty much froze (due to the remote issues), was passed on to second line faults, who will be contacting me within 48 hours. I did however read somewhere that not having interactive on your account would be the cause of the VOD not working somewhere on this forum. I guess the V+ box is too new in ex-ntl areas for them to always get it right. Will keep you informed of the outcome, and whether 2nd line faults do actually contact me!

---------- Post added at 08:37 ---------- Previous post was at 08:37 ----------

VOD works fine on Samsung 2110c

---------- Post added at 08:41 ---------- Previous post was at 08:37 ----------

just went to check the V+ box now i cant even get it to switch on!

Hmm. To be honest, 90% of my box works excellently. The recording side is fine. It's just the VOD missing and that annoying flashing light (which is now covered by insulating tape !). I've been through the CS, faults, 2nd line etc a few days ago (actually it was Mon & Tues 'cos I only had the box fitted 2 days ago - but it feels much longer !!) and I've concluded no-one there knows the reasons so are just guessing somewhat wildly, so I'll wait a bit.
I was going to go for the VIP package but, once again, I'll see what transpires!
Modem 100%, Samsung 100%, V+ 90%.

Tijer · 21-02-2007, 09:00

Quote:

Originally Posted by BlueView

Hmm. To be honest, 90% of my box works excellently. The recording side is fine. It's just the VOD missing and that annoying flashing light (which is now covered by insulating tape !). I've been through the CS, faults, 2nd line etc a few days ago (actually it was Mon & Tues 'cos I only had the box fitted 2 days ago - but it feels much longer !!) and I've concluded no-one there knows the reasons so are just guessing somewhat wildly, so I'll wait a bit.
I was going to go for the VIP package but, once again, I'll see what transpires!
Modem 100%, Samsung 100%, V+ 90%.

Same here... NTL 250 Cable modem 100% Samsung 100%, Landline 100% V+ 90%, im really impressed with the ease of use of the V+ and the quality of the recording. Just that damned annoying flashing online light, and the lack of VOD and any red button content (not that i use VOD or Red Button content), but i would like to get everything working

Only have the cablemodem and V+ box as we were paying a lot more for just 2 meg internet and 2 Samsung Boxes... The VIP package is a great deal!!

---------- Post added at 09:00 ---------- Previous post was at 08:58 ----------

I did also mention on the phone that id been online, and seen several other people who had their V+ boxes installed at around the same time as me are having similar problems!

ecw199 · 21-02-2007, 09:01

Quote:

Originally Posted by BlueView

I've just PM'd my box serial number to BBKIng as well. I would imagine the more numbers he receives then the quicker the problem could be diagnosed and resolved.

ecw199 - Is it today your mother welcomes the faults engineer?

Yes engineer coming this afternoon. Have left clueless mother (clueless with technical devices at least) to welcome clueless engineer. I'm holding out very little hope - will of course report back.

Tijer · 21-02-2007, 09:03

One thing i did notice on the phone whilst looking at the technical stuff menu,
return power is N/A - im guessing that could have an affect on the lack of VOD content?

Rapid Dr3am · 21-02-2007, 10:01

1092 is a return path fault only occuring on V+.

It didn't happen on tvdrive as that ran a different firmware, it's the same as the old 1050.

Tijer · 21-02-2007, 10:09

Ok 2nd line faults just called me back, told me to switch off all my boxes at the wall, which i did, told me to leave them off for 5 minutes, switched back on same problem... V+ box is still flashing online light....

He assured me they were fixed