[Merged] Leaving VM for Sky? OK just leave...

[Shaun]

Originally Posted by Rik

And me!

Im sick of people just threatening to leave and EXPECTING to get their services for next to nothing.

Im sick of subsidising these people when I pay full price for 10Meg BB and Family Pack.

More fool you, at the end of the day people on here keep stating Ntl isn't a charity - neither are it's customers - long live customer revenge

[Rockabilly Spike]

it would be nice tho if longterm customers were given a courtesy call to review their existing packages under Virgin.
I'm on basic phone, 4mb broadband and XL TV working out at £56.50 PM and I've been informed here that if I chase it up I can have the 3 for £30 deal and ugrade my broadband and TV by paying the difference, taking it to £46, saving a tenner straight off.

If there was a phone call saying straight off that under Virgin we can now reduce your bill by £10 a month I'd be listening straight away.

[Blackie]

Originally Posted by Rockabilly Spike

it would be nice tho if longterm customers were given a courtesy call to review their existing packages under Virgin.
I'm on basic phone, 4mb broadband and XL TV working out at £56.50 PM and I've been informed here that if I chase it up I can have the 3 for £30 deal and ugrade my broadband and TV by paying the difference, taking it to £46, saving a tenner straight off.

If there was a phone call saying straight off that under Virgin we can now reduce your bill by £10 a month I'd be listening straight away.

It would be nice, you're right! But phoning millions of customers to discuss their packages is an impossible task.

[Rockabilly Spike]

very true but i woulda been unaware that I could reduce my bill without this forum and having to chase it up.

I still don't know if i'll get the deal to £46.00 from £56.50 but i'll be asking when i call up 2moro on my day off.

maybe the upgrade option I'm after should be on the website, but theres no mention of it.

[Shaun]

They could mail drop with the bills asking if people were aware that they may be better of on a different tariff and enclose a prepaid envelope/postcard so they could swap of they like. But then they'd lose money

[kibblerok]

Originally Posted by etccarmageddon

NTL for instance...
Would force you to have their phone line even if you just wanted TV from them.

Not anymore

[tweetypie/8]

Originally Posted by tvout

Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.

Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???

Anyone know any more or if this is true now?

tough there is nothing keeping them with virgin and if they do leave and decide to come back again they should be told to go

[lostandconfused]

Originally Posted by tweetypie/8

tough there is nothing keeping them with virgin and if they do leave and decide to come back again they should be told to go

i think that might be taking it a bit far, although most people that do jump ship often to find the cheapest deal, often do lose out, when one provider ups their prices and they go else where they have to take the deal that sales are offering there is no way they can negotiate like you used to be able to do with retentions.

i always hear people saying new customers get the best deals. that just isnt true, they do have introductory offers but they arnt as good as the retention ones that the people that tend to complain already have

[NTLVictim]

Nice to see a contribution from the Director of Virgin Media's Customer Care department.

[info4u]

Originally Posted by etccarmageddon

that's a nice bit of spin but NTL paid to buy Virgin Mobile rather than Virgin Mobile injecting money into the company.

---------- Post added at 23:02 ---------- Previous post was at 22:59 ----------

NTL for instance...
Would force you to have their phone line even if you just wanted TV from them.

SKY for instance...
now give you broadband if you have TV from them. it'd be nice if Virgin gave you free broadband? perhaps it works out as free in one of their bundles?

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

in my opinion both companies have good and bad points and it's like choosing the right flavour for your personal tastes rather than one being better than the other.

Sorry mate I was reffering to how they are obtaining joint funds from merging forces with Virgin Mobile

So the aquisition from Virgin mobile also contributes to Ex NTL:Telewest as a business (Balances out sorta thing)

[walfordking]

I say shop around for the best deal yourself. If it's right for you then go for it. It doesn't mean the cheapest is always the best.
Think what you want out of it.

[chamoan]

I have just been reading some pages over at http://www.moneysavingexpert.com on cable topic, lots of people have rang up and said they are going to cancel or that they have seen better offers elsewhere or they wish to lower there package due to poor service.

1 example of savings is

"NIce one Got the 10mb for £17.50 per month for 6 months

Very happy
could have had the 4mb for £12.50 but decided to upgrade in speed, still saving £7.50pm"

take a look.
http://forums.moneysavingexpert.com/...ghlight=virgin

I'm so going to get onto them and get a discount/reduction on our bills, cos there service sucks!, only problem is even if they gave me 10mb for £1 a month for life, it still dont change the fact you cant use newsgroups or at a speed worth bothering with, ive had a week of 30kbps max on them

And if you read the entire topic, i know its alot, you will see many people have been offerd these deals 'for life'
So maybe we cant get our speeds back, but we can try and get lower bills for this shockingly poor service.


Chamoan

[jellybaby]

Fantastic....another persons bill I will be helping to pay.

Why don't you concentrate on getting your problems fixed, not ringing up with the only intention of getting a discount.

[chamoan]

Originally Posted by jellybaby

Fantastic....another persons bill I will be helping to pay.

Why don't you concentrate on getting your problems fixed, not ringing up with the only intention of getting a discount.

Well sorry you seem so negative about it, im sure most people would welcome this post, there is nothing to stop you making a saving also for such a crap service alot of people are getting, if you choose not to fine, but **** dont try bashin me for doing people a favour

[jellybaby]

But its the people who ring up with the sole intention of getting discounted services which stop the network from being upgraded and the prices will keep getting higher, etc. If you don't like what you are getting for the price you're paying, go else where and find something which suits you better.