Virgin Media Vip Pack - internet gossip?

[Toto]

Originally Posted by Mike RB

I called at around 2pm. I explained what the VIP package was and it was 'added'. I have just called back and told it does exist (I know) and that I couldn't have it yet as all the discount codes are not on the system yet.

Could it be that different areas have different billing systems so some of us can't have this package yet? I know they have or are going to be migrating the billing.

I then asked her to confirm my TV Drive and 2nd STB was being charged correctly as my previous bill had them as £15 each. She said the discount codes for that are not on the system and I may have to call back when the next bill arrives for a credit until the billing is resolved.

Yes, there are still around three billing systems live at the moment, so they may not be all set up yet, espcially if you get billed seperately frot your Internet and TV packages

[Dean Ashton]

Hmmm.. pretty much 2 days after being put on this new package, and my broadband is still 4MB (the autoreg site still says I'm on the 'L' broadband package, and the modem's config confirms that I'm on the mid-level rate).

Is this kind of delay usual? Or should I just phone CS tomorrow morning to prod them into sorting it. I was under the impression that BB changes like this are almost instant.

I had considered just changing it on the autoregister site (where you can change your broadband package online), but am unsure as to whether this would screw things up royally..

[hardtarget]

think i'll wait till they get sky sports interactive
till then im happy with my sky box upstairs

[Dean Ashton]

Originally Posted by Dean Ashton

Or should I just phone CS tomorrow morning to prod them into sorting it. I was under the impression that BB changes like this are almost instant.

Ok, just phoned CS. They say the system says I'm on 10MB, and put me through to tech support in India. The guy there says they need a precise download speed from me, which I should get by downloading a big file from www.download.com?! I tried to explain I'd looked on the autoregister site, and also in the CM logs - and it was still mid-level (ie 4MB) but.. gyaaaaaaaaaaaaaaaaaa! Trying to get through to the guy in India was as pleasant as hacking off your own limbs with a spoon!

What a lovely start to the week..

[welwynrose]

do we know yet if this is available in some or all areas yet

[Tijer]

Does anyone know if this Pack is available in the portsmouth area?

Dont have a V+ box and i believe we are paying alot more than £85 a month... and i only have 2 meg internet through STB!

[Nilrem]

I'm going to give them a ring in the morning, and see if it's available in my area (Luton), and if i can get it and still keep our third STB.

By my reckoning it will cost us about £5 more than we are currently paying, but give us the TV drive and full TV package

[edit]
One question, is there an instalation fee for the TV drive?

[deathball]

I ordered it yesterday and I am having the vip package done today, I am also having tv drive done today as well, if you ring sales instead they know the package and will put it on for you.

[cih]

Thanks for the tip off guys.

I have signed up. Looks a great deal.

Only one problem broadband download 10mb OK but the upload speed is the same as before. I thought the 10mb package it was 512 Kbps.

What have others got with the deal????????????

[Nilrem]

I've just rang and I must say the CS/Sales people seem much more organised than they were before, if very busy.

When the guy couldn't get through to installations he took my number and rang back about 5 minutes later

So for £95 a month (actually a bit less than we were paying) we're getting
Virgin VIP media pack with the movies etc, + 3rd STB (I'm sure the charge for that has dropped from £15?)

We've already moved up on the TV package, but the TV drive won't be installed until the 26th unfortunately

[leics poshie]

Just done mine will take 24 hours to go through but i was paying £78.99 for this

Talk evenings and weekends
Broadband size M 4mb
Tv Size XL Family
V+ HD Box (TV Drive)
Second standard STB

Now paying £85 for this


Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Broadband Size: XL (10Mb)
TV Size: XL (Family/Supreme Pack)
All Sky Sports (1,2,3,Extra)/Movies (1-9/10)
V+ HD Box (TV Drive)
Second standard STB

[Nikesh]

You should have got a value pack all this time. It would have cost you about £60 then.

VIP pack looks really tempting though. Glad you got a better deal for yourself.

[gadge]

Originally Posted by Nikesh

You should have got a value pack all this time. It would have cost you about £60 then.

VIP pack looks really tempting though. Glad you got a better deal for yourself.

The deal looks great only thing is me and the wife have contracts with o2 may ring tomorrow to see what other deals they do,as it stands we have,
XL pack sports and movies,
evenings and weekends phone,
V+ box,add box upstairs(samsung)
and 4mb broadband.

[Nikesh]

The deal doesn't include Virgin Mobile though so you keep your o2 contracts...?

[wwe]

does any one know how much it is if i just wanted is there any deal they are doing

Talk Unlimited (24 hour calling)
Broadband Size: XL (10Mb)
TV Size: XL (Family/Supreme Pack)
All Sky Sports (1,2,3,Extra)/Movies (1-9/10)
V+ HD Box (TV Drive)