??..New T&Cs..??

[jkthorp]

Originally Posted by Chrysalis

What has got me angry is that I ticked the appropriate box when I signed my initial contract so if I was automatically unticked so to speak they could have broken the original contract.

i should imagine that anyone who has already opted out, will stay opted out, otherwise they'd be breaking the DPA legislation, which would involve a lovely set of fines.

if a company calls you, and you think its as a result of ntl passing on your details, get the address of the company over the phone, and write to them asking for the info they have on you (legally obliged to provide this) and where they got it from.

[Chrysalis]

Originally Posted by jkthorp

i should imagine that anyone who has already opted out, will stay opted out, otherwise they'd be breaking the DPA legislation, which would involve a lovely set of fines.

if a company calls you, and you think its as a result of ntl passing on your details, get the address of the company over the phone, and write to them asking for the info they have on you (legally obliged to provide this) and where they got it from.

Tried that before they just hang up and with the number been untraceable they get away with it.

I started getting cold calls for the first time during start of july, about 3 weeks after I signed up to the TPS, previous to that I had no cold calls. So my guess is either the TPS provided the details or NTL did. Of course it could be anyone like my bank it is almost impossible to find out.

[jkthorp]

Originally Posted by Chrysalis

Tried that before they just hang up and with the number been untraceable they get away with it.

I started getting cold calls for the first time during start of july, about 3 weeks after I signed up to the TPS, previous to that I had no cold calls. So my guess is either the TPS provided the details or NTL did. Of course it could be anyone like my bank it is almost impossible to find out.

tis true. quite often what seem to be cold calls are legitimate - information is shared over large organisations, trading under different names - financial companies are a good example. many people don't recognise having any dealings with a company that is owned by the same people as their bank etc - i know as i worked in call centres for two sister companies.

of all the things to worry about though, cold calls are of little consequence, although annoying i appreciate.

i usually have two responses to them - a. hang up straight away, b. string them along when i fancy a laugh/am extremely bored!

EDIT just as i posted that - what happens - cold call! from america trying to sell me a holiday to florida! not sure if it was a recorded message or if thats what american call centre workers are trained to speak like! just hung up! ntl is registered in america isn't it.....hmmmmmm

[jonifen]

My brother in law answers the phone, and they say they want to speak to whoever (Mr or Mrs) and he says "oh, I'll get them for you" and puts the cordless phone down on the side of the sofa and carries on watching telly only stopping to pick the phone up after 10mins to see if they're still waiting

Most of the time, they know how annoying cold-calls are so they wont give out any more information than they have to (i.e. company name etc). I would imagine they have been told NOT to give out the company address and if asked, they got the persons number from a local database (thats what they ALL say).

[ian@huth]

Very interesting.

[Derek]

Wow.

They finally realised that they were on a hiding to nothing with not sending out contracts or confirmations to customers.

There may just be some signs of intelligent life high up left at Ntl after all!

[Foxx]

Helloââ‚ƚ¬Ã‚¦



Could anyone help me and redirect to a brunch of a forum were NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s new services or projects are discussing?



Thank you in advance!

[Nemesis]

Originally Posted by Foxx

Helloââ‚ƚ¬Ã‚¦



Could anyone help me and redirect to a brunch of a forum were NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s new services or projects are discussing?



Thank you in advance!

Anything specific ??

[orangebird]

Originally Posted by arcamalpha2004

<Snip>

Care to confirm the source of this info?

[Neil]

Originally Posted by arcamalpha2004

The Consumer Credit Act applies to our residential contracts because we hire equipment (STBs and cable modems) to customers. This makes them "regulated hire agreements".

We have problems enforcing these contracts where we do not have a signed copy as required by the Act. Legally, if we do not have a signed contract, the customer can cancel the services at any time (including during the 12 month period).

That makes interesting reading.

Most posts I have seen here over the years suggest that people haven't actually signed anything.

[Foxx]

I have heard something about IP TV project on NTL. Looking for any possible information: description, technical aspects, etcââ‚Âà ‚¬Ãƒâ€šÃ‚¦ Probably you can help me with a corresponding brunch of this forum?

[Derek]

Originally Posted by Neil

That makes interesting reading.

Most posts I have seen here over the years suggest that people haven't actually signed anything.

Yep. For a long time in my old region the only people getting signed contracts were the ones who were visited by field sales agents (who probably lied through their teeth about the details anyway)

[cr80123]

Hmm, haven't some people being saying this about unsigned hire agreements for some time?

Bank loans are regulated under the consumer credit act, they ( bank loans ) are only enforceable if the agreement is signed by both parties, I see no difference between this and A HIRE AGREEMENT which basically is what you have with NTL.

Orangebird, in short no.
You read it and either accept what it says or not, If I had just taken NTL services I would be very interested to have this info to hand if things go tits up with the service I am paying for.

[orangebird]

Originally Posted by arcamalpha2004

Bank loans are regulated under the consumer credit act, they ( bank loans ) are only enforceable if the agreement is signed by both parties, I see no difference between this and A HIRE AGREEMENT which basically is what you have with NTL.

Orangebird, in short no.
You read it and either accept what it says or not, If I had just taken NTL services I would be very interested to have this info to hand if things go tits up with the service I am paying for.

But unless you could prove that this is from a reputable source, you're in danger of being laughed off the complaints/cancellation phone line.