Do you work for NTL? - Page 3

bigcat · 30-06-2005, 20:25

Not for much longer if I can help it

ste'81 · 01-07-2005, 01:55

I work for ntl (over 5 years), sat in the office now at this ungodly hour.
not saying what I do though

**Paul** · 01-07-2005, 02:45

Quote:

Originally Posted by ste'81

not saying what I do though

Surf the net ?

ste'81 · 01-07-2005, 02:50

Well yeah of course, but only in my breaks

Ignition · 01-07-2005, 12:09

Quote:

Originally Posted by ste'81

Well yeah of course, but only in my breaks

You get breaks?

Escapee · 01-07-2005, 16:04

I did, and I didn't realise how bad things were until I left.

I was asked a couple of weeks ago as a bit of a joke, if I fancied applying for a job they were unable to fill

The second word was Off!

It was funny really, as no one currently working for ntl and capable of doing the job would take the promotion. They all knew it would be promotion into a position on a last in first out basis, and they are all expecting further cuts in the department.

Poor morale at the level it is with most ntl employees in ntl is impossible to put right

shredder · 02-07-2005, 01:00

Quote:

Originally Posted by Escapee

I did, and I didn't realise how bad things were until I left.

I was asked a couple of weeks ago as a bit of a joke, if I fancied applying for a job they were unable to fill

The second word was Off!

It was funny really, as no one currently working for ntl and capable of doing the job would take the promotion. They all knew it would be promotion into a position on a last in first out basis, and they are all expecting further cuts in the department.

Poor morale at the level it is with most ntl employees in ntl is impossible to put right

i agree with you 100%! that's wjy tomorrow i'm off to hand my notice in! got myself a nice new jobon a grad scheme which i can't wait to start - one where cmrs matter and i can develop at the same time!

wsf86 · 02-07-2005, 08:06

I really don't think the management believe there are any issues with morale, but from my own experience, and from interactions with other associates, it is at absolute rock bottom. There is great resentment and disbelief when we are sent group emails telling us how great things are and how were investing in associates and our network, because at shop floor level this couldn't look further from the truth. This makes management look completely unattached from what is going on, creates resentment and helps develop the deep rooted untrust in the ntl management which has grown steadily over the last five years.

Now don't get me wrong, I know ntl is a company and the only (or at least the main) reason for its existence is to make money for it's shareholders, but to do it in such a callous way and with such disregard for it's staff just ain't cricket!

Escapee · 02-07-2005, 09:51

Quote:

Originally Posted by wsf86

I really don't think the management believe there are any issues with morale, but from my own experience, and from interactions with other associates, it is at absolute rock bottom. There is great resentment and disbelief when we are sent group emails telling us how great things are and how were investing in associates and our network, because at shop floor level this couldn't look further from the truth. This makes management look completely unattached from what is going on, creates resentment and helps develop the deep rooted untrust in the ntl management which has grown steadily over the last five years.

Now don't get me wrong, I know ntl is a company and the only (or at least the main) reason for its existence is to make money for it's shareholders, but to do it in such a callous way and with such disregard for it's staff just ain't cricket!

I dont want to take the thread off in another direction, I agree with everything you say. However, I think the problem has been with the company from day one and not just the last five years. I think the big difference is that a high percentage of employees especially office/callcentre bound people would believe what they were being told by management i the past. I think the tide has turned as you say, and there is a much lower percentage now who believe when they are told that everything is rosey in the garden.

wsf86 · 02-07-2005, 10:28

I am sure most people who worked for the old franchised companies before ntl bought them out will agree that everything went pear shaped once ntl got involved. For instance, Comcast was an outstanding company to work for and as such received loyalty and dedication from it's staff. Two things which simply do not exist in ntl.

The internal campaigns launched by ntl to increase morale amongst it's associates and increase productivity have exactly the opposite affect. As I've stated previously it just underlines the ignorance of the management towards the feelings of their staff and causes frustration and resentment. Associates are left wondering how much money was spent on the latest campaign whilst also pondering why they aren't even receiving a cost of living pay rise - not a good combination. I am no business guru but to me a happy workforce is a productive workforce.

Escapee · 02-07-2005, 10:52

Quote:

Originally Posted by wsf86

I am sure most people who worked for the old franchised companies before ntl bought them out will agree that everything went pear shaped once ntl got involved. For instance, Comcast was an outstanding company to work for and as such received loyalty and dedication from it's staff. Two things which simply do not exist in ntl.

The internal campaigns launched by ntl to increase morale amongst it's associates and increase productivity have exactly the opposite affect. As I've stated previously it just underlines the ignorance of the management towards the feelings of their staff and causes frustration and resentment. Associates are left wondering how much money was spent on the latest campaign whilst also pondering why they aren't even receiving a cost of living pay rise - not a good combination. I am no business guru but to me a happy workforce is a productive workforce.

Morale was never good and there was plenty of bull**** on the agenda with CableTel. When CableTel bought out ntl, they seemed to spread all that was bad through the newly structured ntl company and onto the aquisitions.

I always have the view that good morale is very easy to loose, and turning this back around to good morale is almost impossible to achieve. I guess the steady and constant shafting that some departments have experienced from management will mean morale will never significantly improve, and that means customer satisfaction will never attain the levels it should.

wsf86 · 02-07-2005, 10:59

Exactly!

Ivor Fault · 09-07-2005, 16:41

Yes and I bruise easily, so be gentle!

dilli-theclaw · 09-07-2005, 16:42

Quote:

Originally Posted by Ivor Fault

Yes and I bruise easily, so be gentle!

Welcome to the site

Ivor Fault · 09-07-2005, 16:43

Quote:

Originally Posted by dilligaf1701

Welcome to the site

Thanks