Help with NTL Freedom Slow Downloads

[BlueDude]

Sorry my mistake

[BlueDude]

Does your Speedtouch modem have the capability to be installed by either USB OR Ethernet, or is it purely a USB modem? If it has both ports on the back, try uninstalling it all and re-installing using Ethernet. In my experience as an IT Technical Analyst, Ethernet is far more stable and reliable than USB.

It's just an idea, but you never know, we may just hit an idea that resolves your problem.

[j52c]

Hi.

I am on NTL Freedom and the modem they supply is only usb, it gets it's power from the USB port on the MB, so no external power supply with it.
I also have a 15m extention phone cable to the main socket downstairs. I had problems when I first started using dialup several years ago when I bought a standard extention cable. At that time a had the BT engineer come to check the line and he said the extension was causing the problem. He then used the cable bt used, connected one end into the main socket and the other end to another box. Magic, connection was fine, sad thing was he said he was not allowed to leave my new extension in, but, after he had disconnected it, he drew me a diagram for both boxes, even left me the cable, (and he forgot to take his little crimping tool with him) nice chap. When he had gone I set to work.
Sorry about the rambling on, but it does show problems what a cheapish extention can cause.
Now, I have ditched the usb modem and bought a router just so I could use ethernet

[dragon]

never get why adsl would have problems with an extension lead i have mates who use them on their adsl and theirs work fine.

anyway the adsl goes over a copper pair from the exchange to your house which can be a couple of KM away, so not sure what difference using an extension lead in the house is as long as its of a reasonsable quality.

[lordmazza]

Hi there!

I've also got the same slow downloading problem as gregt at the moment (uploading is fine). I've tried everything apart from getting a new modem (trying it on my laptop without extension cable - made no difference, checking settings, etc.) and I'm also getting the problem where the errors build up. So, gregt, hav you managed to solve the problem? Is it worth getting a new ADSL modem which has an ethernet socket on it as well as USB, because this is the only thing I haven't tried, but I'm concerned about spending the money on it and it not making any difference. Was there any other solution you or anyone else has managed to find? Any help would be appreciated! cheers!

[j52c]

Hi.

My download speeds have been all over the place for the last week. Today it has been more stable for a change with a steady 97% efficiency using DSL_ZONEUK speed test. It was dropping to below 18kbs at one point and was not able to get some webpages.

Have reported it to tech support but had no response as of yet. Pointless ringing them to be told it is software on my pc that is causing it, when I know it is not.

I might ring them if they gave a refund on the phone call if it was shown that the fault was at their end.

[gregt]

i completely forgot about this post until i got a email today saying sum1 had posted...looking back over posts theres nothing there i havn't already tried..since posting NTL have sai it was a exchange problem and said they have upgraded it....no change...and i have done EXTENSIVE testing with a bloke who was rather nice and rang me back. No joy with any of this tried it with formatted pc, laptop etc etc directly into main socket...no change still high pings/latency and stupidly low download speeds.

Am now dealing directly with a supervisor who seems to know what hes on about, he thinks it might be something to do with interference as the log i sent him shows big packet loss drops that are being constantly resent (ie the errors) Hes got onto BT to do a extensive testing of the system and if that doesn't work a engineer will have to come look at internal wiring etc..

Will keep you up to date

[Ignition]

Send me your postcode and will check on the ATM link between your BT DSLAM / exchange and the ntl network.

Also username would be very handy, just username though, no password required

Although might find myself dealing with this in co-operation with BT anyway if they are happy their kit is fine, but nonetheless send me the details and will check on status of the backhaul link.

Yes I also do ADSL

[gregt]

PM it i take it? have sent u a pm anyway..

[Ignition]

Originally Posted by gregt

PM it i take it? have sent u a pm anyway..

[lordmazza]

Hey Ignition

I've sent u a PM too if you hadn't already checked it, cheers for helping