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Kinda off topic here but I see the starting point here, end of day it is lovely to know such people in NTL exist who wish to care for people who use there services. Sadly mismanagement over the years has lead to this mad craze of speed, things must be done quick and quicker, and as my dear old father says over and over " todays world is not quality of services its quantity of speed they can get shut of you " and there is alot of truth in that statement I believe.
I would much rather speak to a caring person such as yourself than someone who is intent on getting me off the phone within the set number of minutes. Whenever I go about choosing a service the cost of that service is important, but in my eyes the customer service you receive is 10 times more important.
Keep working hard, and if you need me too I'll call you for help with my ntl connections everyday and ensure my call is no more than 1 minute thus reducing your average call time
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Your heart is in the right place m8! Keep up the good work and dont let the b*stard get you down!
