[Merged] EMail Problems *Again*

[pad]

I can't send email from Outlook to NTL either although I do have a simple solution ...

Change the outgoing SMTP server to "mail.tesco.net" and unclick the requires authentication checkbox

[Neil]

Originally Posted by gmcl

Still no outgoing email via Outlook. Service just times out. Ntl's Server Status page said there was a problem on the 9th Nov 16.00. 3 days on still not working. Is there a fix or does anyone know when NTL are likely to solve the problem?

Cheers

Originally Posted by ntl Server Status Page

Some ntl: broadband customers may currently find that they are receiving error messeges when trying to send email via the ntlworld service.


This will effect both webmail and sending emails via such programs as outlook, or outlook express.


Our engineers are currently investigating the cause of this issue.


Please accept our apologise for any inconvenience that this may cause.

Page says it's "ongoing".....

Have you actually rung ntl?

[Chris W]

Originally Posted by pad

I can't send email from Outlook to NTL either although I do have a simple solution ...

Change the outgoing SMTP server to "mail.tesco.net" and unclick the requires authentication checkbox

you shouldn't have the authentication box ticked for ntlworld accounts anyway

I have phoned NTL - there is an ongoing problem with outgoing outboud email. You should be able to access your mail @ webmail.ntlworld.com - spooky though - that actaully works - which surprised me!

Also - they are in the middle of a major upgrade - which should be finished on the 18th. (Don't think that upgrade is affect the current mail issue though).

Does that tesco smtp thing work then? How? I thought you would need to have some sort of authentication?

*Edit* - Just changed my smtp address to mail.tecso.net - still not sending!

[nostra]

even the webmail isn't coping very well getting a lot of unable to connect to the message store on there which is a generic webmail busy / failing message

and i cant see why you should be able to access smtp.tesco.net as this is for tesco.net customers and the ntl ip range should not be allowed to use it, aless tesco.net allows ntlworld.com ip ranges.

never tried so not sure, but shouldnt be?!?!

[Chris W]

220 ESMTP server ready
250 dircache03-winn.mailhost.ntl.com
553 Authentication is required to send mail as <test@tesco.net>

Hmm looks like authentication is required on tesco's smtp server. However, it is accessable from ntlworld ip ranges... probably because tesco.net is run by ntl

Yes once again no e-mail service. Even web mail hopeless. We will just have to be patient and hope the service will be up running again soon.

Originally Posted by Gogogo

Yes once again no e-mail service. Even web mail hopeless. We will just have to be patient and hope the service will be up running again soon.

Yes - It'll be fixed by the 18th

[pad]

The Tesco bit works for me with no authentication. I was surprised when I did it a couple of days ago that it worked and it still does

lsainsbury - make sure you have spelt Tesco correctly!

NTL - don't you just love'em

[gmcl]

Yes, stmp.tesco.net works for me too. Nice fix. Thanks guys. Don't you just luv ntl customer service. Post a message saying they have a problem & think they've done their bit !!!

[Chris W]

Originally Posted by gmcl

Yes, stmp.tesco.net works for me too. Nice fix. Thanks guys. Don't you just luv ntl customer service. Post a message saying they have a problem & think they've done their bit !!!

urm... all ntl customer service can do is advise customers that there is a problem- and this is what they have done. So they have done their bit. What else do you want them to do?

[Toreador]

Originally Posted by monkeybreath

What else do you want them to do?

I'd like them to tell the truth. For instance, last week when a lot of emails weren't being received, they assured us that once the problems were fixed then all the missing emails would arrive. Well presumably the problem is fixed, as it's no longer on the status page, but the test emails I sent myself at the beginning of last week still haven't arrived.

[nostra]

they are arriving just extremely delayed, last night i had a test message which i sent to my account from the 11th turn up

so they are coming... just slowly

[Gaargh]

Every time I try to log in to my email it says password not valid,
has this happened to anyone else?
Gaz.

[Toreador]

Not sure, but webmail is down again which is usual indicative of a more general problem